MBNA Card transactions reversed after site change

flying.boy's Avatar

flying.boy

07 Mar, 2019 10:34 AM

Moneydance 2017.8 (1678) Mac OSX HighSierra 10.13.6 Long-time user.

Recently the credit card company did a major redesign of their website. Down loading transactions as either a .csv file or as a .qif now has the Debits/Credits reversed compared with before they changed the site.

I reported this to their Customer Services people who said they would refer it to their Development team. That was 10 days ago and nothing seems to have changed.

Can someone else with access to the MBNA site with their own account please try this to confirm/contradict my experience? If confirmed, perhaps an independent referral to MBNA?

I haven't updated my MD software recently (works, don't fix) so it isn't a MD version issue (probably). Something changed at MBNA.

Thanks
David

Showing page 3 out of 3. View the first page

  1. 60 Posted by Steve106 on 11 Sep, 2019 07:45 AM

    Steve106's Avatar

    Thanks everyone for your contributions to this topic. I'm interested to know which credit cards people in the UK have had good experiences with data downloads. By good experiences I mean a decent choice of formats with the data in the correct polarity! Personally I prefer the OFX format as it prevents any accidental duplication from overlapping imported transactions. Aside from MBNA I currently have a Capitol One card but this only offers .CSV with the wrong polarity!!! Recommendations please.

  2. 61 Posted by derekkent23 on 11 Sep, 2019 08:00 AM

    derekkent23's Avatar

    I am not support staff, just a user.

    I use Barclaycard in the UK, they offer OFX, OFC, QIF, QIF, PDF, I use OFX and have had not problems

    Hope this helps

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