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Monetdance+ is not downloading all transactions

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Steven Brand

04 Sep, 2025 01:17 AM

I have just set up a new file and all the bank and credit cards in it (a total of 8) and connected them via Moneydance+. The accounts connect and download but no matter what I do I am only getting 2 months off transactions. I am stipulating "All Available" or, as this hasn't been working "selecting Sep1 2024", I'm only getting transaction back to the beginning of June 2025.
This is quite urgent as I am filing after an extension and need this to work quickly.

1. 1 Posted by dwg on 04 Sep, 2025 01:30 AM

   

   Aggregation services typically only hold 60-90 days worth of transactions. The service they offer is the automatic downloading of recent data, not historical.

   Generally, if you want history you would need to see if the institutions make available downloadable data in the form of OFX or QIF files from their online banking sites.

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2. 2 Posted by Brand0 on 04 Sep, 2025 03:29 AM

   

   Thanks. Has this changed recently? Because as recently as earlier this year I was to be able to download months and months of transactions. I’ve checked with the institutions and been able to download QIF or OFX files for most but not all. Some, even when you download manually, only have 120 days. None so far only 90. Having an option to select transactions as far back as September 2024 seems odd if most aggregators only do 60-90 days, especially because there’s noting to indicate a problem when they come through.

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3. 3 Posted by dwg on 04 Sep, 2025 04:50 AM

   

   Moneydance has always had the options to select the date range of transactions to be downloaded. The selection has a number uses, it can be useful when you migrated from another program to limit the amount of data downloaded. With the Direct Connect connection protocol different institutions would offer quite different ranges, some would be in the 60-90 day range others could be a couple of years, we did see this change with some institutions.

   So the option is in Moneydance, but what can be downloaded depends on the aggregator and/or the institution.

   I have not seen any information on how much history the aggregator, Plaid keeps, but the institutin could well limit the range they can retrieve on the initial download.

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4. Support Staff 4 Posted by Maddy on 04 Sep, 2025 04:12 PM

   

   @Steven

   The availability of past transactions depends on the bank and/or their service provider. However, Moneydance will attempt to retrieve data starting from the date you specify.

   For manual downloads, when accessing your bank’s website directly, you should be able to select custom date ranges—this may allow you to retrieve older transaction history.

   I hope this information is helpful. Please let us know if you have further questions or need more assistance.

   --
   Maddy, Infinite Kind Support

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5. 5 Posted by Brand0 on 04 Sep, 2025 05:09 PM

   

   Hi Maddy
   Something is different with the way Moneydance+ is working from when I last used it a few months ago. Its disregards my specifying Sept 2024 as a start date and only downloads transactions from June 7th 2025 for ALL accounts.
   Steven

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6. Support Staff 6 Posted by Maddy on 05 Sep, 2025 09:39 AM

   

   It's possible, though it largely depends on the bank's policies rather than Moneydance + itself. If you've already used the Reset Sync Date entry feature but your bank restricts automatic downloads to the past three months, Moneydance + will only retrieve data within that same timeframe.

   You might want to manually download older data if it's not available through automatic sync.
   You can download it using the OFX or QFX file format, if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
   The steps for manually importing your data are outlined in this article from the Knowledge Base.

   --
   Maddy, Infinite Kind Support

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7. 7 Posted by Brand0 on 05 Sep, 2025 02:25 PM

   
   Thanks for getting back to me. I have downloaded everything manually. But I think there is a problem with Moneydance+ or Plaid. All of my banks and credit cards seem to only download transactions dating back to early June. That has never been the case before. I could understand if it were one or two but it is Amex, Bank of America, Wells Fargo, Bilt, Chase Amazon Visa, a number Citibank accounts, the list goes on. All only going back to early June 2025 while the system offers date selection back to early 2024. All of these institutions offer manual downloads going back to 2024, not only the last 3 months or so. 

   
   

   On Sep 5, 2025, at 02:39, Maddy <[email blocked]> wrote:
   
   

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   // Please reply above this line ================================================== From: Maddy (Support staff) It's possible, though it largely depends on the bank's policies rather than Moneydance + itself. If you've already used the Reset Sync Date entry feature but your bank restricts automatic downloads to the past three months, Moneydance + will only retrieve data within that same timeframe. You might want to manually download older data if it's not available through automatic sync. You can download it using the OFX or QFX file format, if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import. The steps for manually importing your data are outlined in this article from the Knowledge Base. -- Maddy, Infinite Kind Support On Thu, Sep 04 at 10:09 AM PDT, Brand0 wrote: Hi Maddy Something is different with the way Moneydance+ is working from when I last used it a few months ago. Its disregards my specifying Sept 2024 as a start date and only downloads transactions from June 7th 2025 for ALL accounts. Steven

   Having trouble reading this? View this discussion online: Monetdance+ is not downloading all transactions . Reply with #ignore to stop receiving notifications for this discussion.

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8. 8 Posted by dwg on 05 Sep, 2025 10:26 PM

   

   That would imply that Plaid is limiting the amount of data they hold on top on any limits the banks impose on retrieval.

   Aggregators operate on a retrieve, store, provide basis. They determine how far back they store data for. They will not do unlimited as it increases their storage needs and therefore cost.

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9. 9 Posted by Brand0 on 06 Sep, 2025 04:54 AM

   

   I’m just saying that either Moneydance, Moneydance+ or Plaid is limiting the amount of historical data because I can't get anything before early June 2025 for any of my accounts. Prior to my recent interaction with Monaydance+ retrieval went back far further. I’ve been using Moneydance for 15 years.

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10. System closed this discussion on 06 Dec, 2025 05:00 AM.