Citibank has been showing errors lately
For the last week, or so, Citibank has been displaying the following error when Downloading all accounts:
Bank Name:Citi Cards
The error code reported by the server was: 2000
Failure
Sometimes I can connect when I select the account individually and sometimes not. I have 2 Citi Card accounts and sometimes one will work and the other doesn't.. I thought that it was just a server maintenance issue, but it has lasted longer than expected.
Just wondering if anyone else has seen this issue with Citibank/Citi Cards, or if anything could be done on the IK side.
Thanks.
Tony
PS I wasn't able to search the forum as I receive the following message: 'Search functionality is temporarily unavailable. We are working to correct the problem"
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Support Staff 1 Posted by Maddy on 03 Nov, 2025 05:00 PM
Hi Tony,
We are sorry to hear about the problem you have encountered.
Firstly, you could try clearing the current connection information still stored within the program.
To achieve this, please navigate to Extensions->Manage Extensions and install the Toolbox (v.1068)
Launch the Toolbox and select the Update Mode
Then, navigate to Menu: Online Banking (OFX) Tools
In the resulting window, under Update Functions you should select :
Delete OFX Banking Service / Logon profile (remove_one_service.py)
Finally, restart Moneydance and recreate the connection as outlined here.
Additionally you could try following these steps:
Profile -> More Settings -> Manage Desktop Apps Remove access for the Moneydance application.
Wait until you have received a confirmation email that it was disabled.
Go back to same location on Citi site and Add Access. Timer will start giving 10 minutes.
In Moneydance, setup online banking for each account but use Advanced Setup with the following:
Name: Citi Credit Card
OFX Institution Org: Citigroup
OFX Institution ID: 24909
OFX Connection URL: https://mobilesoa.citi.com/CitiOFXInterface
On the Citi site the application will register as Quicken.
Disabling online banking and setting it up again using the 'Citi Cards' selection from the list in Moneydance apparently continues to result in the 2000 error more often than not.
Using the Advanced Setup as described above should not produce the 2000 error.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
2 Posted by LarryCL on 03 Nov, 2025 10:29 PM
Just wanted to chime in that I also am getting sporadic "error 2000" with my Citibank connections. The errors come and go.
I have not tried the reset procedure suggested by Maddy in the prior post.
3 Posted by dtd on 04 Nov, 2025 12:32 AM
Ive had this issue for about 2 weeks. Downloading individually sometimes works.
2000 means a server issue on their side. Nothing IK can do about it.
4 Posted by dwg on 04 Nov, 2025 12:53 AM
An OFX 2000 is a General Error, it really is unspecific and could be just about anything.
Some institutions will use it when you have not authorised your accounts for application based banking (although there is a specific error for this).
5 Posted by dtd on 04 Nov, 2025 01:48 AM
if an individual download works, then it isn't a permission issue in this instance.. However yes, 2000 is a general error, not necessarily server, i mis-stated. Still, nothing for IK to do.
I also do see that an all download occasionally works as well, but is just as likely to throw a 2000.
6 Posted by dwg on 04 Nov, 2025 01:55 AM
Yes it is not an access permission problem, such an issue results in it just not working at all. I would say it is a server side issue, certainly it is not on the client side, again a client side problem generally results in just not working at all.
In my opinion, there is nothing IK can do about this problem, it is up to Citi to resolve the issue.
7 Posted by TonyRI on 04 Nov, 2025 11:25 AM
Thanks Maddy and others who responded. I think I'm just going to wait awhile before making any changes on my end to see how this plays out. I appreciate everyone's input and I'm hoping that Citi works on getting the issue resolved asap. It has always worked well in the past and it's one of the my last FI's (aside from my CU) that still accommodates Direct Connect, rather that having to use Plaid/MD+.
Support Staff 8 Posted by Maddy on 04 Nov, 2025 01:03 PM
@ TonyRI and @LarryCL
Please note that other users have been able to re-establish their Citibank connection by removing and reconfiguring the service. I encourage you to follow the instructions provided in post 1 of this thread.
Please keep us posted on your progress, Thank you!
--
Maddy, Infinite Kind Support
9 Posted by TonyRI on 05 Nov, 2025 12:28 AM
Hi Maddy,
Unfortunately, recreating the connection after removing it using Toolbox didn't work. Neither did removing access for Moneydance from the Citi website, waiting for the confirmation email (which took several minutes) and then adding it back; then connecting with the advanced setting that you provided. Citi desktop app access now shows as Quicken Windows (instead of the old access to "Moneydance 2019"). In each instance it appeared to work on the first couple of attempts and then it reverted to the Error 2000 failure. I'm pretty sure that I followed your instructions as written, however no luck :(
10 Posted by davidking on 05 Nov, 2025 11:44 PM
Having the same problem. I have been able to get it to work occasionally after "refresh"ing the connection under "Set Up Online Banking". May be a placebo but it worked as recently as yesterday (11/4)
11 Posted by dancing_$ on 09 Nov, 2025 10:44 PM
Having these issues as well, sporadically. Sometimes one Citi account, sometimes the other. Usually downloading individually works (after it fails while doing all accounts sequentially).