Changing email address Moneydance+ is registered to

Jeffrey McCloskey

15 Apr, 2026 09:01 PM

I have several email accounts, and I somehow managed to subscribe to the monthly Moneydance+ for $2.12 a month on one email address while subscribing to the full $95 plan providing future updates along with a year of banking access on a second email account. I've tried contacting Paddle.net to see if they could simply move my annual subscription to the email address Moneydance+ is already attached to, but I'm getting zero response from them.

So, short of uninstalling and reinstalling, is there any way to simply change the email address Moneydance+ is checking so it'll see I actually do have an active subscription?

Thank You for your assistance.

  1. #1 Posted by Maddy Support staff on 16 Apr, 2026 03:38 PM

    Hi Jeffrey,
    Thank you for contacting Moneydance support.

    Could you please confirm the email address associated with your Moneydance+ and Moneydance+ add‑on subscriptions?

    Additionally, please confirm whether you wish to cancel the monthly subscription while retaining the yearly subscription.

    Thank you

    --
    Maddy, Infinite Kind Support

  2. #2 Posted by Jeffrey McClosk... on 16 Apr, 2026 04:18 PM

    Hi Maddy,

    Thank you for your response.

    To clarify, the monthly Moneydance+ subscription was associated with
    [email blocked]. I have already canceled that subscription, but
    it is the address the software is currently checking.

    The annual subscription is registered under [email blocked]. I
    would like to have the software recognize this active annual subscription.

    Best regards,

    Jeffrey McCloskey

    On Thu, Apr 16, 2026, 11:38 AM Maddy <[email blocked]>
    wrote:

  3. #3 Posted by Maddy Support staff on 16 Apr, 2026 04:48 PM

    You could launch Moneydance, navigate to Extensions->Manage Extensions and install the Toolbox.

    Launch the Toolbox and select Update Mode

    Then, navigate to Menu: Online Banking Tools

    In the resulting window scroll to the very bottom and select:

    Zap your Moneydance + follow the instruction and restart Moneydance.

    Finally, you should be able to activate your currenct subscription and enter the email address: [email blocked]

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  4. System closed this discussion on 16 Jul, 2026 04:50 PM.

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