cannot connect with online bank

Steve Smith's Avatar

Steve Smith

16 Mar, 2019 01:26 PM

Hi,

Recently my online banking connection to one of my banks stopped working. It was working up until a few days ago. Now when I try to download new transactions I get the following error:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad Request

Can you please advise on how to correct this problem?

Thanks,
Steve

  1. Support Staff 1 Posted by Ethan on 16 Mar, 2019 02:09 PM

    Ethan's Avatar

    Hello Steve,

    Can you tell us which bank this is?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Steve Smith on 16 Mar, 2019 02:23 PM

    Steve Smith's Avatar

    Yes - it's US Bank. I called them and they told me they have had other calls from MD users who are having the same problem. Any ideas?

  3. 3 Posted by TonyRI on 16 Mar, 2019 03:35 PM

    TonyRI's Avatar

    Hi Steve,

    Ethan may have more recent information.

    While you are waiting, you can subscribe to this discussion that is supposed to give notice when the problem has been resolved:

    http://help.infinitekind.com/discussions/online-banking/12587-probl...

    Regards,

    Tony (Not from MD Support)

  4. 4 Posted by Steve Smith on 16 Mar, 2019 03:55 PM

    Steve Smith's Avatar

    Thanks Tony. But if I read the thread correctly the fix mentioned by one person did was not working by the end of the thread. I'll keep an eye on that thread though and wait for the solution.

  5. 5 Posted by TonyRI on 16 Mar, 2019 04:13 PM

    TonyRI's Avatar

    Yes, I read it as you did

  6. System closed this discussion on 15 Jun, 2019 04:20 PM.

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