direct connect with US Bank

cody's Avatar

cody

27 Mar, 2019 07:36 PM

I recently started getting an error on my Moneydance direct connect with US Bank.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad Request

I have tried disabling and reconnecting, forgetting passwords, re syncing. nothing has worked.

  1. 1 Posted by cody on 27 Mar, 2019 07:40 PM

    cody's Avatar

    p.s. I tried disabling and establishing a new connection as directed by the infinite kind support page. Still shows the same error. I called US Bank support and they checked some settings then forwarded me to QuickBooks support. :(

  2. 2 Posted by derekkent23 on 27 Mar, 2019 07:59 PM

    derekkent23's Avatar

    I am not support staff, just a user

    You may want to read help.infinitekind.com/discussions/online-banking/12587-problems-w-usbank-direct-connect

  3. Support Staff 3 Posted by Henry on 19 Apr, 2019 11:18 AM

    Henry's Avatar

    Hi Cody,

    I am very sorry about the lack of response from our side to your support request.

    We now have a solution for the US Bank connection issue.
    The steps for establishing the connection are available below:

    First you need to download and install our latest preview from here:
    https://infinitekind.com/preview

    Once installed, it is necessary to re-create your current connection to US Bank.
    (In case of multiple accounts, repeat for each) To do so:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button. If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your US Bank (PFM Direct Connect) from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    I am very sorry about the time it took to find the solution.

    --
    Henry, Infinite Kind Support

  4. 4 Posted by mjw on 19 Apr, 2019 01:49 PM

    mjw's Avatar

    I followed these instructions to a tee but I still receive the same error as previously. MD version is showing 2019.2 (1868). This is running on Ubuntu 18.04. I am open to screen sharing, US CDT.

  5. System closed this discussion on 19 Jul, 2019 01:50 PM.

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