tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/12750-direct-connect-with-us-bankInfinite Kind: Discussion 2019-07-19T13:50:28Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/471219152019-03-27T19:36:10Z2019-03-27T19:36:12Zdirect connect with US Bank<div><p>I recently started getting an error on my Moneydance direct connect with US Bank.</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.io.IOException: HTTP Error:400 Bad Request</p>
<p>I have tried disabling and reconnecting, forgetting passwords, re syncing. nothing has worked.</p></div>codytag:infinitekind.tenderapp.com,2009-01-14:Comment/471219152019-03-27T19:40:51Z2019-03-27T19:40:52Zdirect connect with US Bank<div><p>p.s. I tried disabling and establishing a new connection as directed by the infinite kind support page. Still shows the same error. I called US Bank support and they checked some settings then forwarded me to QuickBooks support. :(</p></div>codytag:infinitekind.tenderapp.com,2009-01-14:Comment/471219152019-03-27T19:59:18Z2019-03-27T19:59:18Zdirect connect with US Bank<div><p>I am not support staff, just a user</p>
<p>You may want to read help.infinitekind.com/discussions/online-banking/12587-problems-w-usbank-direct-connect</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/471219152019-04-19T11:18:05Z2019-04-19T11:18:05Zdirect connect with US Bank<div><p>Hi Cody,</p>
<p>I am very sorry about the lack of response from our side to your support request.</p>
<p>We now have a solution for the US Bank connection issue.<br>
The steps for establishing the connection are available below:</p>
<p>First you need to download and install our latest preview from here:<br>
<a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Once installed, it is necessary to re-create your current connection to US Bank.<br>
(In case of multiple accounts, repeat for each) To do so:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu (again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit OK<br></li>
<li>Continue with the setup process, entering your username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank is still one of the connection choices after you disable it.</strong> Choosing your US Bank (PFM Direct Connect) from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.</p>
<p>I am very sorry about the time it took to find the solution.</p>
<p>--<br>
Henry, Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/471219152019-04-19T13:49:43Z2019-04-19T13:49:44Zdirect connect with US Bank<div><p>I followed these instructions to a tee but I still receive the same error as previously. MD version is showing 2019.2 (1868). This is running on Ubuntu 18.04. I am open to screen sharing, US CDT.</p></div>mjw