Can't seem to get my online banking to work

jackmcd's Avatar

jackmcd

23 Oct, 2015 06:58 PM

I just purchased moneydance the other day and I can not seem to get my online banks and credit card to work. I go one card to update but the banks don't seem to work. I get different message each time. One says I did not register this computer they say to call a number but there is no area code listed for the number, others say my ID or Passwords are wrong.I have not contacted my banks yet as I don't know if I am setting them up right. I can't seem to find any help setting up this whole application. Can someone help me???

  1. Support Staff 1 Posted by Tom Freeman on 23 Oct, 2015 08:54 PM

    Tom Freeman's Avatar

    You should check your bank and credit card websites for additional log on information. Some Banks require you to toggle on direct connect from their website or by phone, other require a separate password or pin. Some banks charge a fee for direct access to your account transactions.

    In case you haven't already you can download the user guide and peruse the FAQ's from here: http://help.infinitekind.com/kb

    Tom Freeman
    Infinite Kind Support

  2. 2 Posted by jackmcd on 23 Oct, 2015 10:05 PM

    jackmcd's Avatar

    Thank you for your quick response. I just downloaded the guide and I think that will help a lot.

    Sent from my iPhone

  3. System closed this discussion on 19 Mar, 2016 05:01 AM.

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