PNC disaster

dpotternews's Avatar

dpotternews

08 Apr, 2019 01:25 PM

I realize lots of people have had problems connecting PNC to MD. If you have a "virtual wallet" account at PNC, stop trying. The bank says these accounts can only connect to Quicken, using direct connect. They are not enabled for web connect, which you need for Quickbooks and Moneydance. It's a brick wall. In other words, if you use PNC's online billpay, you can't automatically download transactions to Moneydance. Ever. I can't decide whether to ditch Moneydance or PNC, but as I've used Quicken successfully with PNC for many years the easy way out is to get rid of Moneydance. Sad.

  1. 1 Posted by derekkent23 on 08 Apr, 2019 03:09 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    I am not a PNC customer but Moneydance uses Direct Connect not Web Connect as you stated.
    Most banks first line support staff have not heard of Moneydance so automatically say its not supported, they only support Quicken. If they support Direct Connect and provided the bank is on Moneydance list (see https://infinitekind.com/fi ) they do support Moneydance even though they don't know it. Don't know if Moneydance supports your PNC account.

    Hope this helps

  2. 2 Posted by dpotternews on 08 Apr, 2019 03:41 PM

    dpotternews's Avatar

    Thanks for your reply. Got the types of connections mixed up but the issue remains. It's baked in to PNC's most popular account, the Virtual Wallet. You can use Web Connect with that, which I did for years with Quicken. You can't use Direct Connect. So while Moneydance can put PNC on its list, it's only compatible with SOME accounts at PNC. Stinks.

  3. 3 Posted by derekkent23 on 08 Apr, 2019 04:00 PM

    derekkent23's Avatar

    I am not support staff, just a user.

    Ok undersood.

    You may want to read the Moneydance article on Online Banking Privacy and Security
    See https://infinitekind.com/blog/online-banking-privacy-security

    Given this does you PNC account allow you to log in to your account online and download a transaction file see https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/m...

    Hope this helps

  4. System closed this discussion on 08 Jul, 2019 04:10 PM.

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