tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/129-ofxingdirectcom-is-unreachable-when-syncing-online-bankingInfinite Kind: Discussion 2015-03-31T14:22:09Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-30T19:36:11Z2015-03-30T19:36:12Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>It appears that captialone has retired the ofx.ingdirect.com
domain. I started receiving an exception that ofx.ingdirect.com is
unreachable when syncing my ingdirect bank account.</p>
<p>It appears the new address is ofx.captalone360.com
(199.15.190.151).</p>
<p>As a work around i have updated my hosts file to point
ofx.ingdirect.com to 199.15.190.151.</p></div>jonlamontag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-30T19:46:06Z2015-03-30T19:46:06Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<p>1) Select your bank account in Moneydance
<br>
2) Select the Online->Setup Online Banking
button/menu
<br>
3) Click the "Disable" button. If you don't see a disable
button, continue to step 5.
<br>
4) Select the Online->Setup Online Banking button/menu
(again)
<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>

6) Continue with the setup process, entering your
username/password
<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-30T20:54:09Z2015-03-30T20:54:09Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>I will try that later... but if you are hardcoding
ofx.ingdirect.com as the address, then it won't work.. the url is
no longer resolvable in DNS.</p></div>jonlamontag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-30T21:45:46Z2015-03-30T21:45:46Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>It appears that the whole ingdirect.com domain has been removed
from dns.</p></div>jonlamontag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T11:26:08Z2015-03-31T11:26:08Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>Hi Jon,</p>
<p>You are now banking with Capital One, correct? Can you try
re-creating your connecting as suggested above and selecting
Capital One from the list of financial institutions?</p>
<p>Jerome<br>
Infinite Kind Support</p></div>Jerometag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T12:09:16Z2015-03-31T12:09:16Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>Hi Jon,</p>
<p>We updated our Capital One 360 connection a while ago to use the
new URL. Resetting your connection as I described will download the
updated settings into your account.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T13:42:51Z2015-03-31T13:42:52Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>I have lost access to my Capital One 360 accounts as well. Since
I also have traditional "Capital One Bank" accounts, my web login
for Capital One 360 recently changed.</p>
<p>For web logins, I no longer use the old Capital One 360
"customer number" and "PIN". I use my Capital One Bank username and
password.</p>
<p>However, the Capital One 360 web page still lets me create an
"Access Code" (which used to be required to let Moneydance connect)
which is linked to my "customer number", NOT my username.</p>
<p>When I try to set up online banking in Moneydance, (New
Connection -> Capital One 360), I can't figure out what to use
for "User ID" and "Password/PIN". Username from my web login, or
the customer number? Web password, or cryptic "access code"?</p>
<p>I'm still using Moneydance 2012.5 (862)</p></div>zrdtag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T14:05:09Z2015-03-31T14:05:09Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>To log in with Moneydance, you'll need to use the customer
number as your user id and your Access Code as your password, not
your website username and password.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T14:12:45Z2015-03-31T14:12:46Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>Well, after a few login/logout cycles on the Capital One 360 web
site, my "customer number" finally vanished, replaced by my
username. I finally got Moneydance to connect using the username
and the access code.</p>
<p>Thanks!</p></div>zrdtag:infinitekind.tenderapp.com,2009-01-14:Comment/364283122015-03-31T14:22:07Z2015-03-31T14:22:07Zofx.ingdirect.com is unreachable when syncing online banking.<div><p>Great, glad things are working again. Please let me know if I
can be of any further assistance, and thanks for using
Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L