This did not work. Looked as shown to disable the account but once I tried
to enable it it didn't sync. So I started over. Now there is no Disable
option for the account. It's like the account is still disabled, but I
can't re-enable it.
"sync" are you talking about syncing Moneydance with other Computers/Devices, or do you mean Directly Connecting to your bank.
IF it is the latter, then please make sure you select "New Connection", even though your bank is still one of the connection choices available after you disable it.
Did you Bank provide you with new Login credentials? Typically the instructions that I cited above works for these types of issues.
Lastly, If you provide the name of your bank and the Version and build of MD that you are using (Help > About Moneydance). It could be useful for further troubleshooting (e.g. there may be a known connection issue with your bank, etc.).
I mean Directly connecting to my bank. This has been working fine for
months, but after their recent security update it no longer works. I
followed your directions exactly, but MoneyDance acts as if the link is
still disabled. I can access my accounts on-line using the banks webpage
and download importable files, but that's not what I want to do.
The bank is Canandaigua National Bank & Trust and the MoneyDance version is
Version 2019.1 (1855).
Please know that I am another Moneydance Customer, just like you. In your OP, you had asked for suggestions. I provided one, using the IK Knowledge Base article.
Since, you reported back, I had just asked a couple of follow-up questions to make sure that we are using the same language to describe the same events.
I understand that everything was working correctly before this new event (Security Update).
There is a POSSIBILITY that IK SUPPORT will have to look at the Bank connection parameters within the application to see if adjustments need to be made.
Again, I am not Official MD Support and just a fellow customer trying to help get you going. That said, If you followed the instructions precisely as you say, then I have no further suggestions, aside from waiting for a response from IK Support, or another customer who may have some other recommendation.
Sean Reilly on 17 Apr, 2019 02:53 PM
Thanks for your message and I'm sorry for the connection error. I'll check it out from our side to see if we need to update any connection parameters. In the meantime, would you be able to try the 2019.2 preview version of Moneydance? It fixes a large number of issues that were present in 2019 and 2019.1, including bank connection details. You can get the preview version of Moneydance from here: https://infinitekind.com/preview