Zero transactions downloade for all accounts

Scott Angel's Avatar

Scott Angel

16 Apr, 2019 01:16 AM

When I try to download online transactions, either via "Download All Accounts" or individually, it always returns "zero new transactions downloaded". It seems to work fine if I manually import a QFX file for the same accounts. I haven't seen anyone reporting this recently in the forums. Is there a log file on the windows version to see if there is an error?

I was hoping to use MD to replace Quicken after they cut off online banking access at the end of this month, but it's not looking good...
 
Moneydance v 2019.1 (1855) on Windows 10.

  1. 1 Posted by -Kevin N. on 16 Apr, 2019 02:11 AM

    -Kevin N.'s Avatar

    Hi Scott,

    From the Moneydance menu bar, go to Help > Console Window.

    Open the Console Window, then try to download your data.

    The results are likely to be pretty cryptic but either MD support or some other user may be able to offer some assistance with it.

    If you do post the results, just make sure that there are no account numbers, user ID's or passwords in it.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by Scott A on 16 Apr, 2019 01:54 PM

    Scott A's Avatar

    This morning when I synced I got 2 transactions, one for a Chase Savings account the other from Fidelity. There should have been ~25 transactions.

    Not much in the log - lots of unhandled transactions:

    Starting Moneydance 2019.1 (1855) at Tue Apr 16 06:44:22 PDT 2019
    Settings Folder: C:\Users\scang\.moneydance
    OS: Windows 10 10.0 amd64
    Java: 11.0.1 (Oracle Corporation)
    Is in sandbox: false; restricted file access: false
    initialized extension moneyforesight in 0.412 seconds
    initialized extension yahooqt in 0.824 seconds
    opening last file: ScottAccts
    loading dataset: C:\Users\scang\.moneydance\Documents\ScottAccts.moneydance
    set antialiasing to HRGB
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.341 seconds), checking for incremental updates
    loading un-synced txn files...
     reading txn file 20190416011116_192.txn
    loading synced txn files...
    replacing root: null () with new root: ScottAccts (a68f2d45-4194-4dbd-91a4-1e551ffcd1d1
    dropbox folder should be at C:\Users\scang\Dropbox and exists=true
    base sync folder: C:\Users\scang\Dropbox\.moneydancesync
    dropbox folder should be at C:\Users\scang\Dropbox and exists=true
    base sync folder: C:\Users\scang\Dropbox\.moneydancesync
    Initializing Moneydance SSL
    Created new custom trust manager
    Unhandled transaction: <DTSTART>20190414080000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190416094433.174[-4:EDT]

    Unhandled transaction: <DTSTART>20190412080000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190416094435.993[-4:EDT]

    Unhandled transaction: <DTSTART>20190413120000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190415094437.789[-4:EDT]

    ECB rates date stamp: '2019-04-15' parsed to Mon Apr 15 00:01:00 PDT 2019
    Downloaded exchange rates from ECB: {CHF=1.1345, HRK=7.436, MXN=21.2497, ZAR=15.8192, INR=78.5405, CNY=7.5867, THB=35.936, AUD=1.5761, ILS=4.0295, KRW=1281.37, JPY=126.66, PLN=4.2742, GBP=0.86305, IDR=15906.08, HUF=320.25, PHP=58.476, TRY=6.5637, RUB=72.7011, ISK=135.6, HKD=8.8685, DKK=7.4639, USD=1.1313, CAD=1.506, MYR=4.6573, BGN=1.9558, NOK=9.6018, RON=4.7618, SGD=1.5299, CZK=25.625, SEK=10.4608, NZD=1.6729, BRL=4.3985}
    new fx rate: PHP to USD as of Mon Apr 15 00:01:00 PDT 2019; was 51.6892071068682 -> 51.6892071068682
    new fx rate: INR to USD as of Mon Apr 15 00:01:00 PDT 2019; was 69.42499779015291 -> 69.42499779015291
    new fx rate: ILS to USD as of Mon Apr 15 00:01:00 PDT 2019; was 3.561831521258729 -> 3.561831521258729
    new fx rate: KRW to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1132.65270043313 -> 1132.65270043313
    new fx rate: IDR to USD as of Mon Apr 15 00:01:00 PDT 2019; was 14060.001767877664 -> 14060.001767877664
    new fx rate: GBP to USD as of Mon Apr 15 00:01:00 PDT 2019; was 0.762883408468134 -> 0.762883408468134
    new fx rate: SEK to USD as of Mon Apr 15 00:01:00 PDT 2019; was 9.246707327852913 -> 9.246707327852913
    new fx rate: CAD to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.3312118801378945 -> 1.3312118801378945
    new fx rate: JPY to USD as of Mon Apr 15 00:01:00 PDT 2019; was 111.95969238928666 -> 111.95969238928666
    new fx rate: HKD to USD as of Mon Apr 15 00:01:00 PDT 2019; was 7.839211526562361 -> 7.839211526562361
    new fx rate: TRY to USD as of Mon Apr 15 00:01:00 PDT 2019; was 5.801909307875895 -> 5.801909307875895
    new fx rate: CNY to USD as of Mon Apr 15 00:01:00 PDT 2019; was 6.706178732431717 -> 6.706178732431717
    new fx rate: THB to USD as of Mon Apr 15 00:01:00 PDT 2019; was 31.765225846371433 -> 31.765225846371433
    new fx rate: NOK to USD as of Mon Apr 15 00:01:00 PDT 2019; was 8.487403871652083 -> 8.487403871652083
    new fx rate: AUD to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.3931759922213385 -> 1.3931759922213385
    new fx rate: MYR to USD as of Mon Apr 15 00:01:00 PDT 2019; was 4.116768319632282 -> 4.116768319632282
    new fx rate: NZD to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.4787412711040397 -> 1.4787412711040397
    new fx rate: DKK to USD as of Mon Apr 15 00:01:00 PDT 2019; was 6.59763104393176 -> 6.59763104393176
    new fx rate: BRL to USD as of Mon Apr 15 00:01:00 PDT 2019; was 3.8880049500574563 -> 3.8880049500574563
    new fx rate: MXN to USD as of Mon Apr 15 00:01:00 PDT 2019; was 18.78343498629895 -> 18.78343498629895
    new fx rate: RON to USD as of Mon Apr 15 00:01:00 PDT 2019; was 4.209139927517016 -> 4.209139927517016
    new fx rate: ZAR to USD as of Mon Apr 15 00:01:00 PDT 2019; was 13.983205162202776 -> 13.983205162202776
    new fx rate: SGD to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.35233801820914 -> 1.35233801820914
    new fx rate: CHF to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.0028286042605852 -> 1.0028286042605852
    new fx rate: BGN to USD as of Mon Apr 15 00:01:00 PDT 2019; was 1.728807566516397 -> 1.728807566516397
    new fx rate: EUR to USD as of Mon Apr 15 00:01:00 PDT 2019; was 0.8839388314328649 -> 0.8839388314328649
    new fx rate: ISK to USD as of Mon Apr 15 00:01:00 PDT 2019; was 119.86210554229648 -> 119.86210554229648
    Unhandled transaction: <DTSTART>20190414000000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190416094439.264[-4:EDT]

    Unhandled transaction: <DTSTART>20190414000000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190416094440.785[-4:EDT]

    Unhandled transaction: <DTSTART>20190414000000.000[-4:EDT]

    Unhandled transaction: <DTEND>20190416094442.270[-4:EDT]

    calculated portfolio cost basis in 0.013 seconds
    account modified: Fidelity Brokerage XXXX
    calculated portfolio cost basis in 0.018 seconds

  3. System closed this discussion on 16 Jul, 2019 02:00 PM.

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