Can't log on to my bank's online banking

Ron Rudman's Avatar

Ron Rudman

22 Apr, 2019 02:53 PM

Nothing happens when I click "Log In."

  1. 1 Posted by TonyRI on 22 Apr, 2019 03:02 PM

    TonyRI's Avatar

    Hi Ron,

    It's helpful to provide your Bank's name and the version of Moneydance you are using (Help > About Moneydance).

    I'm not sure where you are seeing "Log In", but If you are using the Built-in browser that came with MD 2019, it is still in beta. You may want to try another web browser to perform your manual download:

    https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/m...

    If your bank is listed on the Supported Financial institutions page

    https://infinitekind.com/fi

    you can automatically connect:

    https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/a...

    I provided that information because it isn't clear where you are in your setup from your post.

    Regards,

    Tony (NOT from Moneydance Support)

  2. System closed this discussion on 22 Jul, 2019 03:10 PM.

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