Discover Bank has starting giving 2000 error...

patrick's Avatar

patrick

23 Apr, 2019 01:10 AM

I was cruising along with the latest 2017.x version of Moneydance and started getting the below error about a month ago and it hasn't clreared up. So, today, I purchased my upgrade key to 2019.x hoping to fix the error, but no dice. Could you please look into it? My Discover Bank link was working fine until about a month ago...

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Discover Bank

The error code reported by the server was: 2000

I'm sorry, the system is unavailable right now, please try again later.

  1. 1 Posted by -Kevin N. on 23 Apr, 2019 02:43 AM

    -Kevin N.'s Avatar

    Hi Patrick,

    I'm a Discover Card client.

    I'm not sure if it's the same for Discover Bank as it is for Discover Card but for Discover Card the account number needed to be changed in Moneydance in order for the OFX connection to succeed.

    To confirm if you are using the correct account number, log on to Discover Bank and manually download a Quicken file.
    Open the Quicken file in a simple word processor and look to the < ACCTID > node within the file for the required account number.
    For Discover Card, the new account number is in the following format:
    Discovr##X##X####X####

    If you see the new account number is different than the one that you have entered in Moneydance, then change the number in Moneydance to reflect the new account number. (copy down the old number, just in case)

    As always, safe computing 101 dictates that you make a copy or have a working backup of your data file before making any drastic changes.

    -Kevin N. (not a member of MD support)

  2. 2 Posted by patrick on 24 Apr, 2019 07:47 AM

    patrick's Avatar

    Kevin,

    Thanks for the response, but I don't think this is the issue. When repeatedly trying to go through the setup process, I get the error, but then moneydance still downloads my available account numbers through the Discover Bank connection and I pick the correct one and my account number gets updated. However, even after that apparent communication with Discover Bank during setup, new transactions don't download and I still get that 2000 error.

    Tonight, I tried using my Discover Card credentials instead and now, I don't get the error when setting up Online Banking, but I do when trying to download the new transactions, so I think this is some kind of authentication issue, no?

  3. 3 Posted by patrick on 24 Apr, 2019 08:32 AM

    patrick's Avatar

    OK... one more bit of info...

    I think this change corresponded to them doing away with separate Discover Bank and Card logins and combining them under a single portal where you get access to all your discover products.

    Does that help?

    Pat

  4. 4 Posted by patrick on 24 Apr, 2019 09:13 AM

    patrick's Avatar

    Found the solution to this problem on the InfiniteKind slack channel #moneydance:

    I just learned how to open the console window in MD and monitor the transaction download and to my surprise it still shows the previous no longer active user ID, even when I enter the new one when setup online banking. How do I correct this user ID?

    I ended up creating a new credit card account in MD and now it connects and downloads transaction. I then used the batch change account to move all transactions to this new account, but this rather time consuming and a change to user ID should be possible in MD without having to go through thistle consuming process.

  5. 5 Posted by -Kevin N. on 24 Apr, 2019 05:33 PM

    -Kevin N.'s Avatar

    Hi Patrick,

    I apologize for not responding sooner, my Internet access was cut off for the past day and a half.

    Thank you for reporting back with your solution.

    I suppose that disabling online banking and using the 'Forget Online Passwords' menu option may have allowed you to circumvent having to create a new CC account in Moneydance but I guess that's all moot now. :)

    Glad to hear that you were able to get this sorted.

    -Kevin N. (not a member of MD support)

  6. System closed this discussion on 24 Jul, 2019 05:40 PM.

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