tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/13058-setting-up-online-bankingInfinite Kind: Discussion 2019-05-04T18:57:00Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/472152162019-04-28T17:10:06Z2019-04-28T17:10:07ZSetting up online banking<div><p>BTW, I'm using version 2019.2 (1868), downloaded yesterday</p></div>netdudetag:infinitekind.tenderapp.com,2009-01-14:Comment/472152162019-04-28T17:21:51Z2019-04-28T17:21:51ZSetting up online banking<div><p>Hi,</p>
<p>Thank you for contacting us.<br>
Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."</p>
<p>Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. </p>
<p>Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!</p>
<p>--<br>
Henry, Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/472152162019-04-28T17:32:22Z2019-04-28T17:32:22ZSetting up online banking<div><p>Thanks for the reply.<br>
My bank account is enabled for online banking and, as I mentioned in my original message, I was able to set it up with Quicken. Using the same credentials I used with Quicken, MD gives me the "customer ID or PIN is not valid" error</p></div>netdudetag:infinitekind.tenderapp.com,2009-01-14:Comment/472152162019-04-28T17:39:31Z2019-04-28T17:39:31ZSetting up online banking<div><p>Is the UID you are using, given to you by the bank for use with direct connections?<br>
Although you can use 'Direct Connect' with Quicken, they also support 'Web Connect', which you may have been using, and therefore your account may not be enabled for direct access.</p>
<p>There are two methods that personal finance software can use to access your accounts: direct connect and web connect.<br>
Web connect, the software basically connects to your bank's website and downloads and imports OFX, QFX, QIF, and OFC files automatically. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website.</p>
<p>My records indicate that your user ID is your social security number, and your password is a PIN that is sent by the bank.</p>
<p>--<br>
Henry, Infinite Kind Support</p></div>Henrytag:infinitekind.tenderapp.com,2009-01-14:Comment/472152162019-05-04T16:31:00Z2019-05-04T16:31:00ZSetting up online banking<div><p>Thanks. I got it working. You are correct - my user ID is my social<br>
security number and my PIN is the one I use with the ATM.</p></div>netdude