Setting up online banking

netdude's Avatar


28 Apr, 2019 05:03 PM

I'm new to MD (switching from Quicken) and trying to set up online banking with US Bank. I put in my username and password, and it comes back and says "customer ID or PIN is not valid". However, I can go to the website and log in with the same username/password no problem. I even went back to Quicken and started a new file and added US Bank online banking with the same username/password.
When MD asks for customer ID and PIN, is it asking for something other than logon username & password? Where would I find this info?

  1. 1 Posted by netdude on 28 Apr, 2019 05:10 PM

    netdude's Avatar

    BTW, I'm using version 2019.2 (1868), downloaded yesterday

  2. 2 Posted by Henry on 28 Apr, 2019 05:21 PM

    Henry's Avatar


    Thank you for contacting us.
    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Henry, Infinite Kind Support

  3. 3 Posted by netdude on 28 Apr, 2019 05:32 PM

    netdude's Avatar

    Thanks for the reply.
    My bank account is enabled for online banking and, as I mentioned in my original message, I was able to set it up with Quicken. Using the same credentials I used with Quicken, MD gives me the "customer ID or PIN is not valid" error

  4. 4 Posted by Henry on 28 Apr, 2019 05:39 PM

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    Is the UID you are using, given to you by the bank for use with direct connections?
    Although you can use 'Direct Connect' with Quicken, they also support 'Web Connect', which you may have been using, and therefore your account may not be enabled for direct access.

    There are two methods that personal finance software can use to access your accounts: direct connect and web connect.
    Web connect, the software basically connects to your bank's website and downloads and imports OFX, QFX, QIF, and OFC files automatically. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website.

    My records indicate that your user ID is your social security number, and your password is a PIN that is sent by the bank.

    Henry, Infinite Kind Support

  5. 5 Posted by netdude on 04 May, 2019 04:31 PM

    netdude's Avatar

    Thanks. I got it working. You are correct - my user ID is my social
    security number and my PIN is the one I use with the ATM.

  6. netdude closed this discussion on 04 May, 2019 04:49 PM.

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