tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1313-fidelity-investments-has-required-a-user-name-change-now-i-cant-downloadInfinite Kind: Discussion 2016-03-19T05:11:44Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/383201312015-10-28T18:36:31Z2015-10-28T18:36:31ZFidelity investments has required a user name change. Now I cant download<div><p>Fidelity investments has required a user name change, requiring
a user name other than my SS#. Since I could no longer download as
before, I disabled my account for online banking and have trouble
re-enabling.</p>
<p>Choosing Fidelity, I input my new username and PW, and get the
error message: "<br>
There was an error communicating with your financial institution.
The details of this error are below.</p>
<p>Bank Name: Fidelity Investments<br>
A communication or parsing error occurred. This could be the result
of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.net.UnknownHostException:
ofx.fidelity.com"</p>
<p>I am using recently updated Java 1.8 1.8.0_25 <a href="http://java.sun.com/products/autodl/j2se">http://java.sun.com/products/autodl/j2se</a><br>
/Library/Internet
Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java</p>
<p>In despair, when I chose "new connection" the list of clients
never downloads.<br>
Help please !</p></div>sgeffnertag:infinitekind.tenderapp.com,2009-01-14:Comment/383201312015-10-28T22:07:23Z2015-10-28T22:07:23ZFidelity investments has required a user name change. Now I cant download<div><p>Hi,</p>
<p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanley