I get and error testing the trial version

Michael's Avatar

Michael

04 May, 2019 06:17 PM

I'm trying out your product and when I click on the option to set up online banking I get the following message...I'm using Windows 10 with the latest updates.... <html>Error: <b>An unexpected error occurred java.net.SocketException: Address family not supported by protocol family: connect</b>

  1. 1 Posted by sth on 04 May, 2019 09:18 PM

    sth's Avatar

    Michael,
    That seems to imply that your system can't make a network connection. Have you some strong firewall rules? Other network blocking software for security? It seems that the application can not access the web.
    (user, not IK support)

  2. 2 Posted by sth on 04 May, 2019 10:32 PM

    sth's Avatar

    Also, note that there is not a "trial version". There is only a version for each OS that is in Demonstration mode until unlocked with a paid key. They are the same version.

  3. System closed this discussion on 03 Aug, 2019 10:40 PM.

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