tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1331-cant-connect-to-discover-accountInfinite Kind: Discussion 2015-11-01T10:10:10Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/383318152015-10-29T21:48:55Z2015-10-29T21:48:56ZCan't connect to Discover account<div><p>I don't know my PIN for the Citibank card. I have a password
instead.</p></div>Sydney Decktag:infinitekind.tenderapp.com,2009-01-14:Comment/383318152015-10-30T10:38:46Z2015-10-30T10:38:46ZCan't connect to Discover account<div><p>Hi Sydney,</p>
<p>Have you contacted Citibank to enable your accounts for
application-based online banking? If not, you can accomplish this
by asking your bank to set up your account for connections from
Quicken. Moneydance uses exactly the same OFX server connection
protocol as Quicken but your bank representative may not know this
and mistakenly believe that they do not support Moneydance. Calling
up your bank and stating precisely the following should get you
started - "Please enable direct connect on my account such that I
can connect to your servers directly with Quicken. Also give me the
login credentials I need to connect Quicken to this service."</p>
<p>Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking.
When you enable your account for access from Moneydance or Quicken,
your financial institution should let you know what customer
ID/login and PIN to use.</p>
<p>Please let me know if I can be of further assistance, and thanks
for your interest in Moneydance!</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny