Screen does not show my accounts
Tom Keating
Moneydance headings come up in the tool bar, but the screen does not show my accounts. What can I do?
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1 Posted by David Hanley on Nov 01, 2015 @ 09:53 PM
Hi Tom,
Can you please verify the version of Moneydance you are running. To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.
Thanks!
David Hanley
Infinite Kind Support
2 Posted by Tom Keating on Nov 01, 2015 @ 10:15 PM
It's Moneydance 2. I accidentally cleared the console window. So now what?
On Sunday, November 1, 2015 4:53 PM, David Hanley <[email blocked]> wrote:
#yiv2670859607 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2670859607 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
3 Posted by David Hanley on Nov 02, 2015 @ 04:08 AM
If you've accidentally cleared the console window, you'll need to access it again. This can be found by going to Help -> Console window in Moneydance, then clicking the "Copy to clipboard" button and pasting the output to us here.
Thanks!
David Hanley
Infinite Kind Support
4 Posted by Tom Keating on Nov 02, 2015 @ 03:55 PM
Have retrieved info on console, but cannot paste it because when Moneydance is on screen, my toolbar disappears.
Tom Keating
On Sunday, November 1, 2015 11:08 PM, David Hanley <[email blocked]> wrote:
#yiv6553047665 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6553047665 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
5 Posted by David Hanley on Nov 02, 2015 @ 04:26 PM
Hi Tom,
Can you send us your errlog.txt file instead? If you're using Mac OS X, it should be located at one of these locations within your Home folder:
Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/errlog.txt
or:
Library/Application Support/Moneydance/errlog.txt
If you have any trouble finding your Home Library folder, open Finder and select Go -> Go to Folder and type in:
~/Library
This should pull up your local Library folder.
If you're using Windows, it should be located at:
C:\Users\(yourusername)\.moneydance\errlog.txt
David Hanley
Infinite Kind Support
6 Posted by Tom Keating on Nov 02, 2015 @ 04:59 PM
There is no err log.txt file in my library.
On Monday, November 2, 2015 11:26 AM, David Hanley <[email blocked]> wrote:
#yiv1176777547 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1176777547 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
7 Posted by Tom Keating on Nov 03, 2015 @ 09:03 PM
I haven't heard from you regarding my last response and I am getting very frustrated with this program even though it is great when it works. I purchased this edition of Moneydance about six months ago, and I had to do that because the edition I had stopped working. It is also quite awkward to try and do tech support via e mail. Why can't we speak on the phone? 201-290-2943. I would like to know what your company is going to do about this!
Tom Keating
On Monday, November 2, 2015 11:26 AM, David Hanley <[email blocked]> wrote:
#yiv9079796511 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9079796511 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
8 Posted by David Hanley on Nov 04, 2015 @ 02:29 PM
Hi Tom,
Apologies for the delay. Unfortunately we are unable to offer telephone support, I would be happy to continue to assist you via this method. Could we retry getting your console log? Once you've copied it to your clipboard, you can paste it using the right click menu -> Paste function, or using the Command key + V function to paste the clipboard into this message. To do this, take the following steps:
Open Moneydance.
Click the Help menu -> Console Window.
At the bottom left hand corner of the Console Window, click the button that reads Copy to Clipboard.
Close the Console Window, and close Moneydance.
Switch back to this message, and right click in the field where you will respond. Select Paste from the menu, or press the Command key + V to paste your console log into your response.
Here's a quick guide on copying and pasting:
http://www.wikihow.com/Copy-and-Paste
Hope this helps, and feel free to contact me with any questions about this process!
David Hanley
Infinite Kind Support
9 Posted by Tom Keating on Nov 04, 2015 @ 09:33 PM
Starting Moneydance 2015.4 (1220) at Wed Nov 04 06:43:31 EST 2015Settings Folder: /Users/tomkeating/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/MoneydanceOS: Mac OS X 10.10.5 x86_64Java: 1.8.0_45 (Oracle Corporation)Is in sandbox: true; restricted file access: falseInitializing Moneydance SSLCreated new custom trust managerTRUSTMGR: initialized custom stream handler factory...initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]initialised fonts:base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13]; numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]; register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12]; header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]multires images available: trueinitialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]opening last file: /Users/tomkeating/Documents/Friends of Historic Huletts Landing 3.moneydanceloading dataset: /Users/tomkeating/Documents/Friends of Historic Huletts Landing 3.moneydanceloading with 128 bit encryption keybook:Friends of Historic Huletts Landing 3; uuid:92c32383-4ed3-4a4a-b91f-72ddff137e29trunk data loaded (0.601 seconds), checking for incremental updatesreplacing root: null () with new root: My Finances (1fcc1b33-3ffb-4d49-ba1c-b65ae3bfbcb3invalid or null sync type ID; detecting best method...No default syncing method could be determined. Using null
On Wednesday, November 4, 2015 9:29 AM, David Hanley <[email blocked]> wrote:
#yiv2479472128 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2479472128 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
10 Posted by David Hanley on Nov 04, 2015 @ 10:02 PM
Hi Tom,
Your console log indicates that you're using an outdated build of Moneydance. Can you try upgrading to the latest version of Moneydance from here:
http://infinitekind.com/downloads
and see if that fixes the issue that you're seeing?
David Hanley
Infinite Kind Support
11 Posted by Tom Keating on Nov 04, 2015 @ 11:09 PM
I followed the instructions and downloaded Moneydane 3, but I got the same result, blank screen.
On Wednesday, November 4, 2015 5:02 PM, David Hanley <[email blocked]> wrote:
#yiv6459493215 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6459493215 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
12 Posted by Scott Meehan on Nov 05, 2015 @ 06:03 PM
Hi Tom,
Can you try resetting your Moneydance preferences and see if that fixes the issue that you're seeing? To do this, you have to rename your config.dict file. If you're using Mac OS X, it should be located at one of these locations within your Home folder:
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/config.dict
or:
~/Library/Application Support/Moneydance/config.dict
If you have any trouble finding your Home Library folder, open Finder and select Go>Go to Folder> and type in:
~/Library
This should pull up your local Library folder.
If you're using Windows, it should be located at:
C:\Users\(yourusername)\.moneydance\config.dict
Once you've found your config.dict file, close Moneydance and rename it (to something like config2.dict, for example), then open Moneydance again and it will appear as though you've just installed Moneydance for the first time, so you'll have to re-enter your license key and may have to locate and open your data set again. If you run into any problems, you can simply close Moneydance and rename the original config.dict file back to config.dict and open Moneydance again to restore your original settings.
Scott Meehan
Infinite Kind Support
13 Posted by Tom Keating on Nov 05, 2015 @ 10:19 PM
We already tried this procedure! There is no config.dict file in my library!
On Thursday, November 5, 2015 1:03 PM, Scott Meehan <[email blocked]> wrote:
#yiv1957169757 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1957169757 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
14 Posted by Scott Meehan on Nov 06, 2015 @ 05:41 PM
Hi Tom,
If Moneydance is able to open at all, then it creates a config.dict file. Can you open a Finder window, then go to Go -> Go to folder and enter the following:
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance/
and see if you can find your config.dict that way?
Scott Meehan
Infinite Kind Support
15 Posted by Tom Keating on Nov 06, 2015 @ 10:45 PM
Have gone through all the steps you suggested in this email and previous one and I'm still coming up with a blank screen.
On Friday, November 6, 2015 12:41 PM, Scott Meehan <[email blocked]> wrote:
#yiv2101221627 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2101221627 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
16 Posted by Tom Keating on Nov 12, 2015 @ 04:22 PM
Now that I've gone through your suggested procedures and have come up with the same results, what do we do next?
Tom Keating
On Friday, November 6, 2015 12:41 PM, Scott Meehan <[email blocked]> wrote:
#yiv8564838171 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8564838171 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
System closed this discussion on Mar 19, 2016 @ 05:02 AM.