tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1347-screen-does-not-show-my-accountsInfinite Kind: Discussion 2016-03-19T05:11:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-01T21:53:25Z2015-11-01T21:53:25ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>Can you please verify the version of Moneydance you are running.
To do this run Moneydance and from the menu bar select
Help->Console Window... Then copy and paste the output of the
console window to this discussion.</p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-01T22:15:01Z2015-11-01T22:15:01ZScreen does not show my accounts<div><p>It's Moneydance 2. I accidentally cleared the console window. So
now what?</p>
<pre>
<code> On Sunday, November 1, 2015 4:53 PM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv2670859607 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2670859607
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-02T04:08:03Z2015-11-02T04:08:03ZScreen does not show my accounts<div><p>If you've accidentally cleared the console window, you'll need
to access it again. This can be found by going to Help ->
Console window in Moneydance, then clicking the "Copy to clipboard"
button and pasting the output to us here.</p>
<p>Thanks!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-02T15:55:42Z2015-11-02T15:55:42ZScreen does not show my accounts<div><p>Have retrieved info on console, but cannot paste it because when
Moneydance is on screen, my toolbar disappears.<br>
Tom Keating</p>
<pre>
<code> On Sunday, November 1, 2015 11:08 PM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv6553047665 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6553047665
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-02T16:26:34Z2015-11-02T16:26:34ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>Can you send us your errlog.txt file instead? If you're using
Mac OS X, it should be located at one of these locations within
your Home folder:</p>
<p>
Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/errlog.txt</p>
<p>or:</p>
<p>Library/Application Support/Moneydance/errlog.txt</p>
<p>If you have any trouble finding your Home Library folder, open
Finder and select Go -> Go to Folder and type in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:\Users\(yourusername)\.moneydance\errlog.txt</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-02T16:59:00Z2015-11-02T16:59:00ZScreen does not show my accounts<div><p>There is no err log.txt file in my library.</p>
<pre>
<code> On Monday, November 2, 2015 11:26 AM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv1176777547 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1176777547
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-03T21:03:43Z2015-11-03T21:03:43ZScreen does not show my accounts<div><p>I haven't heard from you regarding my last response and I am
getting very frustrated with this program even though it is great
when it works. I purchased this edition of Moneydance about six
months ago, and I had to do that because the edition I had stopped
working. It is also quite awkward to try and do tech support via e
mail. Why can't we speak on the phone? 201-290-2943. I would like
to know what your company is going to do about this!<br>
Tom Keating</p>
<pre>
<code> On Monday, November 2, 2015 11:26 AM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv9079796511 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9079796511
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-04T14:29:14Z2015-11-04T14:29:14ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>Apologies for the delay. Unfortunately we are unable to offer
telephone support, I would be happy to continue to assist you via
this method. Could we retry getting your console log? Once you've
copied it to your clipboard, you can paste it using the right click
menu -> <em>Paste</em> function, or using the <em>Command</em>
key + <em>V</em> function to paste the clipboard into this message.
To do this, take the following steps:</p>
<p>Open Moneydance.<br>
Click the <em>Help</em> menu -> <em>Console Window</em>.<br>
At the bottom left hand corner of the <em>Console Window</em>,
click the button that reads <em>Copy to Clipboard</em>.<br>
Close the <em>Console Window</em>, and close Moneydance.</p>
<p>Switch back to this message, and right click in the field where
you will respond. Select <em>Paste</em> from the menu, or press the
<em>Command</em> key + <em>V</em> to paste your console log into
your response.</p>
<p>Here's a quick guide on copying and pasting:<br>
<a href="http://www.wikihow.com/Copy-and-Paste">http://www.wikihow.com/Copy-and-Paste</a></p>
<p>Hope this helps, and feel free to contact me with any questions
about this process!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-04T21:33:16Z2015-11-04T21:33:16ZScreen does not show my accounts<div><p>Starting Moneydance 2015.4 (1220) at Wed Nov 04 06:43:31 EST
2015Settings Folder:
/Users/tomkeating/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/MoneydanceOS: Mac OS X 10.10.5 x86_64Java: 1.8.0_45 (Oracle
Corporation)Is in sandbox: true; restricted file access:
falseInitializing Moneydance SSLCreated new custom trust
managerTRUSTMGR: initialized custom stream handler
factory...initialised mono font: java.awt.Font[family=Gill
Sans,name=Gill Sans,style=plain,size=13]initialised
fonts:base=java.awt.Font[family=Helvetica Neue,name=Helvetica
Neue,style=plain,size=13]; numeric=java.awt.Font[family=Gill
Sans,name=Gill
Sans,style=plain,size=13]; register=java.awt.Font[family=Dialog,name=Helvetica
Regular,style=plain,size=12]; header=java.awt.Font[family=Helvetica
Neue,name=Helvetica Neue,style=plain,size=15]multires images
available: trueinitialised mono font: java.awt.Font[family=Gill
Sans,name=Gill Sans,style=plain,size=13]opening last file:
/Users/tomkeating/Documents/Friends of Historic Huletts Landing
3.moneydanceloading dataset: /Users/tomkeating/Documents/Friends of
Historic Huletts Landing 3.moneydanceloading with 128 bit
encryption keybook:Friends of Historic Huletts Landing 3;
uuid:92c32383-4ed3-4a4a-b91f-72ddff137e29trunk data loaded (0.601
seconds), checking for incremental updatesreplacing root: null ()
with new root: My Finances
(1fcc1b33-3ffb-4d49-ba1c-b65ae3bfbcb3invalid or null sync type ID;
detecting best method...No default syncing method could be
determined. Using null</p>
<pre>
<code> On Wednesday, November 4, 2015 9:29 AM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv2479472128 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2479472128
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-04T22:02:45Z2015-11-04T22:02:45ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>Your console log indicates that you're using an outdated build
of Moneydance. Can you try upgrading to the latest version of
Moneydance from here:</p>
<p><a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a></p>
<p>and see if that fixes the issue that you're seeing?</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-04T23:09:01Z2015-11-04T23:09:02ZScreen does not show my accounts<div><p>I followed the instructions and downloaded Moneydane 3, but I
got the same result, blank screen.</p>
<pre>
<code> On Wednesday, November 4, 2015 5:02 PM, David Hanley <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv6459493215 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6459493215
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-05T18:03:39Z2015-11-05T18:03:39ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>Can you try resetting your Moneydance preferences and see if
that fixes the issue that you're seeing? To do this, you have to
rename your config.dict file. If you're using Mac OS X, it should
be located at one of these locations within your Home folder:</p>
<p>
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/config.dict</p>
<p>or:</p>
<p>~/Library/Application Support/Moneydance/config.dict</p>
<p>If you have any trouble finding your Home Library folder, open
Finder and select Go>Go to Folder> and type in:</p>
<p>~/Library</p>
<p>This should pull up your local Library folder.</p>
<p>If you're using Windows, it should be located at:</p>
<p>C:\Users\(yourusername)\.moneydance\config.dict</p>
<p>Once you've found your config.dict file, close Moneydance and
rename it (to something like config2.dict, for example), then open
Moneydance again and it will appear as though you've just installed
Moneydance for the first time, so you'll have to re-enter your
license key and may have to locate and open your data set again. If
you run into any problems, you can simply close Moneydance and
rename the original config.dict file back to config.dict and open
Moneydance again to restore your original settings.</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-05T22:19:43Z2015-11-05T22:19:43ZScreen does not show my accounts<div><p>We already tried this procedure! There is no config.dict file in
my library!</p>
<pre>
<code> On Thursday, November 5, 2015 1:03 PM, Scott Meehan <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv1957169757 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1957169757
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-06T17:41:17Z2015-11-06T17:41:17ZScreen does not show my accounts<div><p>Hi Tom,</p>
<p>If Moneydance is able to open at all, then it creates a
config.dict file. Can you open a Finder window, then go to Go ->
Go to folder and enter the following:</p>
<p>
~/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
Support/Moneydance/</p>
<p>and see if you can find your config.dict that way?</p>
<p>Scott Meehan<br>
Infinite Kind Support</p></div>Scott Meehantag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-06T22:45:44Z2015-11-06T22:45:45ZScreen does not show my accounts<div><p>Have gone through all the steps you suggested in this email and
previous one and I'm still coming up with a blank screen.</p>
<pre>
<code> On Friday, November 6, 2015 12:41 PM, Scott Meehan <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv2101221627 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2101221627
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keatingtag:infinitekind.tenderapp.com,2009-01-14:Comment/383497062015-11-12T16:22:24Z2015-11-12T16:22:24ZScreen does not show my accounts<div><p>Now that I've gone through your suggested procedures and
have come up with the same results, what do we do next?<br>
Tom Keating</p>
<pre>
<code> On Friday, November 6, 2015 12:41 PM, Scott Meehan <tender+d5ff240456@tenderapp.com> wrote:</code>
</pre>
<p>#yiv8564838171 pre {width:92%;margin:10px 2%;padding:5px
2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8564838171
blockquote {margin-left:0;padding-left:1em;border-left:5px solid
#ccc;}</p></div>Tom Keating