Online Bill Payment Quit Working With Suntrust After 2019.3 Update

mondan's Avatar


21 Jun, 2019 02:02 PM

Same situation as described by scook in the discussion started on 22 May with title "After Current Update - Online Bill Payment Quit Working". I get the same error message box (except referencing Suntrust) when trying to make an online payment, most often the "Send Online Payment" box appears immediately after clearing the error box, but sometimes it takes several attempts. There was no problem with the previous 2019.1 or 2019.2 versions. Using Ubuntu 18.04, 64 bit.



  1. 1 Posted by dmetz on 03 Jul, 2019 01:06 PM

    dmetz's Avatar

    I'm also having this issue with Suntrust. Error message:

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: SunTrust Bank
    Account: Checking
    Account Number: xxxxxxxxxx

    I'm sorry, an error occurred. The details of this error are below.
    Error Description: java.lang.Exception: Server did not acknowledge payment message

    After half a dozen attempts, the transaction goes through. Sometimes it works on the first or second try, but since 2019.2 this has been a frequent issue. macOS Mojave.

  2. System closed this discussion on 02 Oct, 2019 01:10 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac