account password

rkpayto's Avatar

rkpayto

04 Nov, 2015 04:52 PM

i have one account were the password changed. where do i change the password in moneydance setup?

thanx

  1. Support Staff 1 Posted by Jenny on 04 Nov, 2015 05:11 PM

    Jenny's Avatar

    Are you referring to the PIN given to your by your financial institution, for direct connections? Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. If your online banking password has changed, this may not effect your direct connection.

    If your direct connection password has changed, the easiest way to change the password is try disabling and reenabling your connection with your bank? To do so, you can follow these steps:

    1) Open your bank account in Moneydance
    2) Select the Online->Setup Online Banking button/menu
    3) Click the Disable button.
    4) Select the Online->Setup Online Banking button/menu (again)
    5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts

    Please let me know if I can be of further assistance, and thanks for your interest in Moneydance!

    Jenny
    Infinite Kind Support

  2. Jenny closed this discussion on 04 Nov, 2015 05:11 PM.

  3. rkpayto re-opened this discussion on 04 Nov, 2015 08:06 PM

  4. 2 Posted by rkpayto on 04 Nov, 2015 08:06 PM

    rkpayto's Avatar

    Thanx, you got it working! 

    Bob 

    Sent from Bob's Phone .

    <div>-------- Original message --------</div><div>From: Jenny <[email blocked]> </div><div>Date:11/04/2015 10:11 AM (GMT-07:00) </div><div>To: [email blocked] </div><div>Subject: Re: account password [Online Banking #1370] </div><div>

  5. 3 Posted by David Hanley on 04 Nov, 2015 08:37 PM

    David Hanley's Avatar

    Hi Bob,

    Great to hear you're back up and running, feel free to contact us for any additional support!

    David Hanley
    Infinite Kind Support

  6. David Hanley closed this discussion on 04 Nov, 2015 08:37 PM.

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