In exactly the same boat here. I have tried contacting support directly about this as well, but never receive a reply. Please let us know whether you have abandoned this problem so that we can migrate to other software.
mbdavidson, did you receive a response from Sean? Is there hope that this will be fixed soon, or is it time to bail? I have sent two direct messages to InfiniteKind support about this and have received no response.
Sean Reilly on 01 Aug, 2019 04:00 PM
Hi Margaret and Melissa,
OK, I believe that the newest preview version of Moneydance now should work with connections to M&T Bank. It works in every test I've done on the Mac and Windows as well as in a series of tests that tried many different variations to the connection parameters.
Would you mind installing Moneydance from the preview page (link below) and letting me know if it doesn't resolve the problem?
Hi Melissa and Margaret,
I am still working on this but sadly have not found a fix. To be honest I'm not having any problem on my computer and still trying to figure out what the difference could be.
I'm adding some debugging information related to low-level http/tls connections now, after which it would be helpful to do a screen sharing session with either of you to gather the data an analyse the differences. If you're ok with doing that screen sharing could you let me know what date/time would be most convenient as well as your time zone?
I am in EST, the same time zone as New York City. Tomorrow, my only commitment is 10:15 am - 11:30 am EST. On Thursday, my only commitment is 12:45 pm - 1:45 pm EST. On Friday, I am available after 10 am EST.
In general, it would be easiest for me to be available after 9 am EST, but I could do earlier (from home) if need be.
I will be traveling Saturday - Monday.
Let me know if anytime in these windows works for you and if there is any info you need me to get or software to install prior.
Thanks for helping me out by working with me on the teamviewer session. I'm sorry that I still couldn't get the connection working, but appreciate your offer to provide a test computer. If that does turn out to be possible could you share the access details via iMessage/Messages to [email blocked]?
Last week, Sean logged onto my laptop remotely and confirmed that (1) he can access the M&T servers just fine on his computer, but (2) the exact same process fails on my computer. (By process I mean both Moneydance and queries issued from Terminal.) Subsequent to this, I set up an old laptop in my office that Sean can access remotely and configure as needed. He spent quite a while working on this computer last Friday (Aug 23) and verified again that there is some very subtle difference between my computers and his.
To quantify this effort, the total use of my computers last week was about 1 hour on Wednesday and maybe a few hours on Friday. In other words, a not inconsiderable effort.
While I, too, am frustrated, I am willing to hang in there a while longer as long as he is working on the issue.
Sean provided a little more information later in that thread. He is continuing to work on the problem. Now that he has a system on which to test the problem, I am hopeful that he will make more progress soon.