tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14073-citi-will-no-longer-download-to-this-financial-software-messageInfinite Kind: Discussion 2023-04-09T22:28:31Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-22T22:19:36Z2019-10-22T22:19:36ZCiti will no longer download to this financial software message<div><p>I have been trying this again and again. Yesterday, I got it to work and I tried it again today and it still works. It seems that Citibank is still making changes.</p>
<p>This is what I did differently from all the other times it did not work and what I noticed different on the Citi web page. I hope it works for others.</p>
<p>I brought up Moneydance on my Windows 7 computer. I went to online transactions as noted above and stopped ATT Universal (This is obviously a ATT card.) What I did different is that I started it for a random other bank. I put in a dummy login and password and it told me it was not correct.</p>
<p>I then went to Citibank website on my Windows 10 computer. I went to the settings area and looked to see if there were any external applications that I had given permission to access and there were none. I went to set up a new external application and this time the time stated at 10 minutes but changed to an:an. I know that is a Citi programming error and I have not seen that before.</p>
<p>In Moneydance, I went to set up online banking again for my ATT Card and put in ATT Universal as a new connection. It gave me the 2000 error but continued on.</p>
<p>I went to the Citibank website and got out of that 10 minute timer page which was still showing a time of an:an.</p>
<p>I tried to download my Citi data to Moneydance and it worked. A few minutes later, (I have alerts turned on in Citi) I received an email telling me that I had turned on external access.</p>
<p>I tried it again today and with my fingers crossed it worked again.</p>
<p>As I said this is what I did and it worked for me. I am not sure what parts are necessary but I feel that changing my ATT Card to another card and then changing it back had something to do with working for me this time as I have not done that part before</p></div>Jack_Ktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-23T03:49:31Z2020-07-24T04:01:26ZCiti will no longer download to this financial software message<div><p>@Jack_K glad that worked for you; I tried to replicate your process with no success.</p></div>kenpayne06tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-24T11:30:19Z2019-10-24T11:30:19ZCiti will no longer download to this financial software message<div><p>UPDATE: Looks like there has been some "behind the scenes" work going on between Citi and Moneydance.</p>
<p>Prior to this, even though my connection worked, Moneydance didn't show under the Data Management Hub. When I checked today I saw Moneydance listed under the Acitve ID's for third party software and I was pleasantly surprised:</p></div>TonyRItag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-24T19:52:17Z2019-10-24T19:52:18ZCiti will no longer download to this financial software message<div><p>Jack_K's method didn't work for me either, alas. It's good to see that work seems to be progressing on getting the problem fixed, even if Moneydance isn't giving us any updates.</p></div>Jim Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-10-27T18:29:49Z2019-10-27T18:29:51ZCiti will no longer download to this financial software message<div><p>I have this same issue. I spent an hour on the phone with Citi tech support. They claimed the access/link has been granted, but MoneyDance is not downloading the file. I am getting that same error about citi requiring to go to data management hub. I have tried everything. I EVEN JUST PAID $25 TO UPDATE MONEY DANCE TO THE LATEST VERSION!</p>
<p>Please let me know if you can help.</p></div>Stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-05T03:48:29Z2019-11-05T03:48:30ZCiti will no longer download to this financial software message<div><p>Is there any way to reach a person at Moneydance? I'm about to switch back to Quicken</p></div>vlabensktag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T14:41:36Z2019-11-11T14:41:36ZCiti will no longer download to this financial software message<div><p>On a whim, I tried setting up online banking and it worked! Here are the<br>
steps I followed:</p>
<ol>
<li>Went to Citibank CC account and chose "Set up Online Banking"</li>
<li>Chose "New Connection" and then chose "Citi Cards"</li>
<li>Went through setup and got the prompt to visit <a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a> for further setup</li>
<li>Made sure I was LOGGED OUT of Citibank before going to that URL. I found that if I'm already logged into Citibank, it just redirects me to my accounts and not the Data Management Setup Page.</li>
<li>Clicked on ADD ACCESS and followed steps 1 & 2 above.</li>
<li>Gained access!</li>
</ol></div>Nathantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T15:15:28Z2019-11-11T15:15:32ZCiti will no longer download to this financial software message<div><p>I just tried what Nathan suggested—specifically being logged out before going to <a href="https://citi.com/datamanagement%E2%80%94and">https://citi.com/datamanagement—and</a> it worked for me!</p>
<p>The login screen was a bit different than the one I usually get. This one's URL was:<br>
<a href="https://online.citi.com/US/JRS/infrastructure/target.do?next_page=jfp%7CjUSCBOL_OFX_Consent">https://online.citi.com/US/JRS/infrastructure/target.do?next_page=j...</a></p>
<p>Whereas my default is: <a href="https://www.citicards.com/cards/wv/home.do">https://www.citicards.com/cards/wv/home.do</a></p>
<p>After login, I was redirected to an "Add Access" screen which looked and acted the same as the previous unsuccessful ones. The urls were also the same, except that in the successful case, there was a query portion (that part after the '?') with two fields.</p>
<p>Successful: <a href="https://online.citi.com/US/ag/ofxConsentPage?flowtype=isOFXDeepDrop&JFP_TOKEN=BPAJ1L69">https://online.citi.com/US/ag/ofxConsentPage?flowtype=isOFXDeepDrop...</a></p>
<p>Default: <a href="https://online.citi.com/US/ag/ofxConsentPage">https://online.citi.com/US/ag/ofxConsentPage</a></p>
<p>K.</p></div>Keith Gtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T15:31:49Z2019-11-11T15:31:49ZCiti will no longer download to this financial software message<div><p>I've tried this exact method multiple times in the past and it hasn't worked. It worked this morning. My guess is something was fixed on either the bank's or IK's end. I would also assume the other method, signing into Citi and choosing to authorize then setting up the connection in MD would now work as well. We'll see how long it sticks this time. Good to have it up and running again at least for now though.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T18:12:16Z2019-11-11T18:12:16ZCiti will no longer download to this financial software message<div><p>Unfortunately, it didn’t work for me. I still get the error message.</p>
<p>David</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T18:56:08Z2019-11-11T18:56:09ZCiti will no longer download to this financial software message<div><p>I just went back through the setup and it worked for me as well. Looks as<br>
though something needed to be corrected between the two companies as I now<br>
see a record for MoneyDance being allowed as a specific connection on the<br>
citi access management page.</p>
<p>If you are still having trouble connecting, I wouldn't even bother with<br>
steps 1&2, just adds confusion. Just jump straight to step 3 and open the<br>
connection at Citi, then comeback and try steps 1&2 fresh with the citi<br>
connection open.</p></div>Jeremy Berteeletag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-11T19:07:41Z2019-11-11T19:07:43ZCiti will no longer download to this financial software message<div><p>Not working for ATT Universal. New weird symptom: when the Citi timer starts, it switches immediacy from "00:00" to "aN:aN"</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T00:13:33Z2019-11-12T00:13:33ZCiti will no longer download to this financial software message<div><p>@skrausestl FWIW that started happening about a month ago for me and also happened this morning when I finally got the connection to work.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T00:17:41Z2019-11-12T00:17:41ZCiti will no longer download to this financial software message<div><p>@skrausestl BTW, my card's a Costco one though.</p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T02:07:55Z2019-11-12T02:07:55ZCiti will no longer download to this financial software message<div><p>Add me to the "it works today" list, on two separate Citibank accounts -- one a Costco VISA.</p>
<p>I also had the same aN:aN value on the timer, which I suspect is a truncated version of "NaN" (Not a Number) that some languages use when a non-numeric is provided to a formatted output field that expects a numerical value -- a sign of poor type checking.</p>
<p>Like many others I did the following:</p>
<p>1) Made sure I was logged out of Citibank.<br>
2) Tried to download transactions with Moneydance.<br>
3) Copied and pasted the URL in the "Error 2000" message into my browser.<br>
4) Signed in.<br>
5) Was taken to the screen to authorize an app and got a pop-up window to which I clicked "authorize app" (or something like that).<br>
6) Tried to download transactions with Moneydance again -- this time it works!</p>
<p>Also, the 'Active IDs' screen now shows 'Moneydance 2019' as the product, as someone else also mentioned.</p>
<p>Seems to me that Infinite Kind has been working with Citibank to get Moneydance recognized instead, and it's entirely possible that Infinite Kind was not able to comment publicly on details regarding this. Regardless, ignoring numerous pleas from the community for a status update is poor -- especially since, in the beginning, there were responses. I even had one of my comments made in to a private issue and I was providing information to Infinite Kind, but communication on that dried up as well.</p>
<p>Infinite Kind: A simple "we're still working on it" would have gone a long way to keep people's faith in your product. Saying nothing is the worst thing you can do.</p>
<p>Glad it's working for a bunch of us. In my opinion this was all Citibank's fault. I think their authorization process is/was buggy and was no fault of Infinite Kind of any particular user of Moneydance. I also believe that we may not be completely out of the woods yet because of the "Only the most recent and immediately prior versions of the software will be able to directly access your information" warning on the "Manage Access" screen. Now, the fact that, today, the product now says "Moneydance 2019" instead of Quicken gives me some hope that this won't be an issue going forward and I'm extremely pleased to see Moneydance recognized as a 'Product' in its own right instead of having to pretend it's Quicken.</p>
<p>Possibly the fix is being rolled out in stages on Citibank's side, so not everyone gets it at once.</p>
<p>¯_(◔<em>◔)</em>/¯</p>
<p>-Jason</p></div>jdwhitetag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T02:53:51Z2019-11-12T02:53:51ZCiti will no longer download to this financial software message<div><p>Still not working. Tried all the steps below, several times, again. I have NEVER gotten the ‘Active IDs’ screen.</p></div>cookie87tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-12T04:16:05Z2020-07-24T04:01:26ZCiti will no longer download to this financial software message<div><p>I was hopeful, but unfortunately still woeful. Followed the same steps as<br>
others above but my Costco Citi card still gives the 2000 error code.</p></div>kenpayne06tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T18:12:36Z2019-11-13T18:12:39ZCiti will no longer download to this financial software message<div><p>I am still having the same problem (I tried the being logged out method above).</p>
<p>I WAS WONDERING IF IT HAD TO DO WITH HAVING MULTIPLE CITIBANK CARDS ALL LINKED IN ONE ONLINE ACCESS USERNAME AND PASSWORD? I AM CURIOUS IF THIS NEW METHOD WORKS OR DOES NOT FOR YOU, DO YOU HAVE MULTIPLE CITIBANK CARDS LINKED UNDER ONE USERNAME?</p>
<p>This is ridiculous. I need this software to work! At a minimum, if they can't get it working, I want my $25 refund for paying for an upgrade. I just spent a half hour with Citibank tech support. They can't help.</p>
<p>AND IS THERE A LIVE PERSON AT MONEYDANCE I CAN SPEAK WITH?</p></div>Steven Pelayotag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T18:38:23Z2019-11-13T18:38:27ZCiti will no longer download to this financial software message<div><p>I have multiple cards registered in a single CitiCards account and they are all downloading the transactions now.</p></div>Clintotag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T19:29:38Z2019-11-13T19:29:38ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Perhaps it would help others if users included the version and build of Moneydance they are running, e.g. 2019.4(1892) in their post.</p>
<p>Just a suggestion.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:22:48Z2019-11-13T21:22:48ZCiti will no longer download to this financial software message<div><p>Version 2019.3 only one citi card. Still getting 2000 error message as noted earlier</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:29:15Z2019-11-13T21:29:15ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>I believe some users how can connect are using 2019.4(1892) from <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Worth a try.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:32:00Z2019-11-13T21:32:00ZCiti will no longer download to this financial software message<div><p>Not worth trying 2019.4. Already did. I was on 2019.4 and thinking that was<br>
the problem, downgraded back to 2019.3. Unfortunately it fails to work on<br>
both versions.</p></div>dabrjntag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T21:40:52Z2019-11-13T21:40:52ZCiti will no longer download to this financial software message<div><p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Reading all the post in the different threads its strange how it works for some but not others.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:16:52Z2019-11-13T22:16:54ZCiti will no longer download to this financial software message<div><p>Maybe it has something to do with the fact that I'm using Linux, but the only stable version of MD that works consistently for me is 2019.1 (1855). Every newer version has degraded performance somewhere. OFX transactions especially are rock solid in 1855 and inconsistent in all newer versions for me. OFX transactions are faster in newer versions than in 1855 when they work, but they fail often enough that it's not worth the speed up. My Citi connection issues all went away when I downgraded to 1855.</p>
<p>Probably irrelevant for anyone not on Linux, but 1855 is also the most professional looking and visually appealing version. Newer versions apparently use basic 2-D Java GUI widgets and the menus and pop-up windows look like something from the 1990s.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:29:58Z2019-11-13T22:29:59ZCiti will no longer download to this financial software message<div><p>Got it working for one card this morning. It has to do with re-branding. You cannot use the AT&T connection or the AT&T Universal Card count down screen.</p>
<p>You must treat your Universal Card as a Citi Card.</p>
<ol>
<li>Log out of the Citi/Universal Car sites.<br></li>
<li>Use the exact URL in the error message minus the trailing “.”!!!</li>
</ol>
<p><a href="https://citi.com/datamanagement">https://citi.com/datamanagement</a></p>
<ol>
<li>
<p>Log in and start the broken timer. Ignore the AnAn:AnAn.</p>
</li>
<li>
<p>Disable any previous connection in MD for the account.</p>
</li>
<li>
<p>Setup online banking for the account using the Citi Cards connection.</p>
</li>
<li>
<p>Download!</p>
</li>
<li>
<p>Review the apps enabled at the above URL. You should see MoneyDance listed.</p>
</li>
</ol></div>davidtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:32:53Z2019-11-13T22:32:55ZCiti will no longer download to this financial software message<div><p>One more comment about versions: the absolute best OFX performance I can get is with the final MD 2017. I get both good speed and consistent behavior with it (when 2017 fails, there's either something wrong with the network or the financial institution's server). There are some neat new features in 2019 that keep me on the newer version, but I keep a copy of 2017 installed for when nothing else works.</p>
<p>2017 also works perfectly for importing downloaded Quicken files for banks that don't support OFX. 2019 has never worked correctly for that. Something broke between 2017 and 2019, so I have to use 2017. Luckily Infinitekind kept backward compatibility with with the database format so it's easy to switch back and forth.</p></div>Bobtag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T22:47:11Z2019-11-13T22:47:12ZCiti will no longer download to this financial software message<div><p>116 Posted by david on Nov 13, 2019 @ 04:29 PM (see above) just worked for me, for an ATT Universal account.</p></div>skrausestltag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-13T23:55:31Z2019-11-13T23:55:31ZCiti will no longer download to this financial software message<br>
<br>
<br>
<br>
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<div class="moz-cite-prefix">On 11/13/19 5:19 PM, Bob wrote:<br></div>
<blockquote type="cite">pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
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<p><b>From</b>: Bob</p>
<div>
<p>Maybe it has something to do with the fact that I'm using Linux, but the only stable version of MD that works consistently for me is 2019.1 (1855). Every newer version has degraded performance somewhere. OFX transactions especially are rock solid in 1855 and inconsistent in all newer versions for me. OFX transactions are faster in newer versions than in 1855 when they work, but they fail often enough that it's not worth the speed up. My Citi connection issues all went away when I downgraded to 1855.</p>
<p>Probably irrelevant for anyone not on Linux, but 1855 is also the most professional looking and visually appealing version. Newer versions apparently use basic 2-D Java GUI widgets and the menus and pop-up windows look like something from the 1990s.</p>
</div>
<div>
<p>On Wed, Nov 13 at 01:40 PM PST, derekkent23 wrote:</p>
<blockquote>
<div>
<p>I am not support staff, just a user.</p>
<p>Not a Citi customer.</p>
<p>Reading all the post in the different threads its strange how it works for some but not others.</p>
</div>
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<br>mondantag:infinitekind.tenderapp.com,2009-01-14:Comment/475803762019-11-14T13:24:19Z2019-11-14T13:24:19ZCiti will no longer download to this financial software message<div><p>Bob:</p>
<p>I'm using Ubuntu Linux 18.04 with Moneydance 2019.4 (1892) and am able to download my AT&T Citicard, Discover, and import Quicken (but I prefer Money) files as well.</p>
<p>What got my AT&T Citicard working was being on the phone with the Citi Tech support guy watching me try to log in to my account. Don't know what he did on his end, but it has worked ever since.</p></div>mondan