Citi Cards

Robert Alexander's Avatar

Robert Alexander

08 Sep, 2019 01:15 PM


I am still getting a 2000 error message when trying to set up online banking for Citi Cards.

Any ideas or new resolutions?

Bob Alexander

  1. 1 Posted by mbrown305 on 08 Sep, 2019 03:43 PM

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    I've been having problems with Citi since 8/30 too. Lot's of problems logging into my account in general and it stopped downloading transactions too. Today I finally got the account access back but now it still will not download transactions. I get the same error message that my account information doesn't match but when I use the go to website for that account it goes to the right place and is logged in. I have the app approved for access in my Citi account. I've deleted and reauthorized that numerous times.

  2. 2 Posted by Keith on 12 Sep, 2019 09:09 PM

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    I've been getting errors as well.

    Today's error code is: 13504

  3. Support Staff 3 Posted by Maddy on 17 Sep, 2019 11:40 AM

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    Sorry to hear about the problems you've encountered.

    Our connection specialist made a change to the connection information we use for Citi Cards - you should recreate the connection so you can use the updated connection details. I have provided the steps below -

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking

    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.

    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select your bank and hit OK

    7. Continue with the setup process, entering your username/password

    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    You might still see an error at this point. If you do, you may need to re-enable your accounts for automatic downloads at the banks end. I have received the message below from Citi - please try following these steps to visit the banks website:

    We’ve recently updated our online banking experience. To continue using this app, you’ll need to re-link the app to your Citi account. You can complete this at

    When you do this, you'll authorise the connection. You'll then be given ten minutes to open Moneydance and attempt to connect with the bank again.

    If the problems persist after following these steps, please provide details of any error messages or error codes you're seeing when you try to connect.
    If it's easier, you can send me a screenshot of what you're seeing. You can read instructions for taking a screenshot here -

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  4. 4 Posted by icycle on 17 Sep, 2019 01:32 PM

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    Hi Maddy,

    Thanks for these instructions. I had to follow them a month or so ago and they worked fine. Now, the same problem resurfaced and the instructions no longer work. The error I get is:

    There was an error communicating with your financial institution.  The details of this error are below.

    Bank Name: Citi Cards

    The error code reported by the server was: 2000

    We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at

    Not much to go on, but I hope it helps. Looking forward to syncing with Citi again.


  5. 5 Posted by mbrown305 on 17 Sep, 2019 11:38 PM

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    I have tried Maddy's steps multiple times, changed passwords, deleted and reauthorized the app on my Citibank account and none of them have worked. Each time I get this message in the attached file. When did this "connection specialist" make the changes? Everything has been working fine for me for a couple of years and just stopped on 8/30.

  6. 6 Posted by Mary Jean Smith on 18 Sep, 2019 12:08 AM

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    I spoke to Citi yesterday about this for quite some time - described all that you have set out above. I was told that Citi does not work with Moneydance - it's not an approved app (anymore). The agent kept telling me she'd never heard of Moneydance - as if that means anything except she's not very experienced! I requested that she send a request up the supervisor chain to please approve Moneydance for downloads. We'll see. This convesation with Citi took place Monday Sept 17.

  7. 7 Posted by Mary Jean Smith on 18 Sep, 2019 12:23 AM

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    They must have done something since my call. Now I've established the link once more and downloads work. Under Citi's Manage App Data (or something close to that) you can add access as Maddy explained. It did not work yesterday but now it does. Funny thing is - once I added access for Moneydance, Citi's software says Quicken 2018 has the access. But it works, whether they have the name of the software right or not, it works!

  8. 8 Posted by Robert Alexande... on 18 Sep, 2019 12:11 PM

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    Thanks Maddy,

    That worked.

    Bob Alexander

    Robert Alexander
    [email blocked]
    (419) 944-5323

  9. 9 Posted by icycle on 18 Sep, 2019 01:08 PM

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    Are people seeing Moneydance/Quicken appear for your authorization in their Citi Cards online account underneath "Apps with Account Access"? Because I do not. I will call them today.

  10. 10 Posted by TonyRI on 18 Sep, 2019 01:37 PM

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    No. Although I went through the CIti Website third party app authorization process and my connection works fine, I get this message under "Apps with Account Access":

    You have not authorized any apps or website access to your Citi Information.

  11. 11 Posted by icycle on 18 Sep, 2019 01:45 PM

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    Interesting, I thought that was the third party app authorization process. When I visit the link, it just goes to my Citi Card account home page, doesn't ask me to manage any data or authorize anything. It sounds like this works differently for others, or I am not understanding how to invoke the third party app authorization process.

  12. 12 Posted by icycle on 18 Sep, 2019 01:53 PM

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    OK, so for others, go to your Citi Card online account, click "Profile" -> "More Settings" -> "Manage Desktop Apps" -> "Add Access" (button)

    I guess the datamanagement link perhaps directs people there, but it didn't for me.

  13. 13 Posted by Paul White on 18 Sep, 2019 08:03 PM

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    I don't know if this is helpful, but I had the same problem with the PocketSense download script for Microsoft Money, and what seems to have been needed to fix that problem was setting url : and ofxVer : 103 and then doing the authorization process.

  14. 14 Posted by bepilot on 18 Sep, 2019 11:07 PM

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    That fixed the problem. The change that Citi had made was the issue. When I went to the link you provided it gave me 10 minutes to reconnect via MoneyDance. I did that on the 2 Citi cards I have and it is working. It did download way too many old transactions, but I carefully deleted those that I needed to to keep from duplicates. All set now - thank you very much for the assistance.

    John DeCarli

  15. 15 Posted by mondan on 18 Sep, 2019 11:55 PM

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    Unfortunately that fix does not apply to the Citi issued AT&T Universal cards, at least it didn't work for me. I tried using both AT&T and Citi Cards as my financial institution. Still get the error message.

  16. 16 Posted by djxb2000-1 on 19 Sep, 2019 04:26 AM

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    I am also unable to get my AT&T Universal card to work.

  17. 17 Posted by Joe on 20 Sep, 2019 09:52 PM

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    Hi Maddy,
       Same problem as icycle/Brett above. Disabled online account, went into citibank and enabled app access, then set up online account in moneydance, but got the same error. Still had over 9 minutes left for the app access. error popup attached.
       Help please ...

  18. 18 Posted by Jean Smith on 21 Sep, 2019 12:09 AM

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    I think you have to call Citi. When I called Citi about Moneydance, the
    very next day it worked.

  19. 19 Posted by cookie87 on 21 Sep, 2019 12:14 PM

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    Same issue on my side. Tried multiple times and no luck. On my Citi profile nothing is listed, when I click Add Access it says "you have 10 minutes", but when I do the Moneydance process it still doesn't work. And, on the Citipage, no apps are listed at all.

  20. 20 Posted by djxb2000-1 on 22 Sep, 2019 07:49 PM

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    So is it only people with AT&T Universal Cards having the problem? I tried it using AT&T Universal and Citi Cards as the institution and got the same error either way.

  21. 21 Posted by Griselda Hermos... on 22 Sep, 2019 09:33 PM

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    I have a Citi card but it is not AT&T. Even after talking to Citi and they said they fixed it on their end it does not work. Will wait until tomorrow and try again.
    I have a MAC and that might be making things worse. I have tried both Chrome and Safari... same results.

  22. 22 Posted by jason on 22 Sep, 2019 11:28 PM

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    I have the same problem. My card is not an AT&T card. It's an American Airlines AAdvantage card.

  23. 23 Posted by Griselda Hermos... on 23 Sep, 2019 12:36 PM

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    Tried again this morning hoping it was a setting that would take effect overnight. Still same error, this is totally broken. Have tried Safari, Chrome and Firefox with the same results.
    The CITI people have done everything then know to do on their end...

    >> I have a Citi card but it is not AT&T. Even after talking to Citi and they said they fixed >> it on their end it does not work. Will wait until tomorrow and try again.
    >> I have a MAC and that might be making things worse. I have tried both Chrome and >> Safari... same results.

  24. 24 Posted by mondan on 23 Sep, 2019 03:05 PM

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    Got it to work this morning, but it took a call to Citi tech support. Followed the procedure, new connection, citi cards (NOT AT&T this time), no error codes! Tried downloading, back to error code 2000. Went to the citi/profile/more settings/manage desktop apps and "Quicken Windows 2018" was listed! Still got error 2000 when I tried downloading again. Called Citi support got hold of a tech support guy, he had me go thru the setup online banking drill again, and it worked! It appears that some sort of manual intervention of the part of Citi tech support is needed. If all else fails give it a try and please report your results.

    AT&T Card, Moneydance 2019.3 (1880), Ubuntu 18.04

  25. 25 Posted by mbrown305 on 25 Sep, 2019 12:39 AM

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    A month later and still not working. I have a straight Citi card. Everything is set on the Citi account side but Moneydance errors out trying to connect. It will login in fine in the integrated browser window inside the program but errors when it tries to go to the manage desktop apps page. The only way to get transactions in at this point is to manually download the *.ofx file and import as the transactions clear. It would be nice to get some more response from the support team other than keep trying the setup process.

  26. 26 Posted by Cliff Lewis on 26 Sep, 2019 12:07 AM

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    Not able to connect to Citi Bank. I followed Maddy's instruction several times and spoke to Citi Bank, still no good. I see that several people have the issue with their AT&T card. My card is a Costco card. Maybe the issue is with the private branded cards. Any suggestions???

  27. 27 Posted by Jean Smith on 26 Sep, 2019 04:05 AM

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    My card is Costco Citi, too. I have succeeded in getting Moneydance to
    connect. I don't understand why some can succeed and others do not. It
    didn't work for me until I called Citi and argued with an agent who said
    she never heard of Moneydance. But the next day I went through the whole
    process and it finally worked, though the software indicated that I had a
    connection to Quicken 2018. Regardless, Moneydance downloaded txns. Did
    you disable your previous connection in Moneydance? You have to do that,
    then go through that 10-minute thing on the Citi site. After that it
    worked for me, and has downloaded transactions several times now over the
    last week or so. Good luck!

  28. 28 Posted by davet65 on 26 Sep, 2019 07:30 PM

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    I'm still waiting. Regular Citi Card. Now I get the Error Code 2000 message when I attempt to set up online access as instructed by Maddy. And that's during setup; I never get to download any more.

    As I said in an earlier post, at this point it is just easier and less frustrating to go to the Citi web site and download the "quicken" file.

    Very annoying, since it worked for years until Citi changed something and MD can't seem to coordinate/adapt.

  29. 29 Posted by Cliff Lewis on 26 Sep, 2019 07:37 PM

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    Jean, thanks for your input. I also had trouble talking to Citi Bank. They
    were no help at all. Today I found that I was on an older version of Money
    Dance. I bought the Money Dance updated hoping that was my trouble. Nope,
    still get the same error and Money Dance does not communicate with Citi
    Bank. Frustrating.

  30. 30 Posted by on 27 Sep, 2019 03:47 PM's Avatar

    I am having this problem as well using MoneyDance 2019.3 (1880). I am Costco Citi Cards user. I just got off the phone with the Costco Citi Cards support group and they associated my incident to a problem ticket INC0067017807. You may want to use that ticket number if you are having the problem that I will recap below. If Citi comes back with a fix to this problem ticket I will share with this community.

    To my friends at MoneyDance - Is there a bug on your side of this equation? I ask because I've tried all the steps above, plus a few more I'll describe below. I've been a long time MoneyDance user and appreciate the tool. But it does seem this type of issue comes up ever so often. I think it's the additional price we pay for not being Quicken users. However, MoneyDance is still worth it for me since Quicken went to the dark side in their financial gouging model.

    For completeness...
    MoneyDance stopped downloading transactions from Costco Citi Card 8/31/19 for me. I get the following error message when I attempt the download:

    The error code reported by the server was: 2000

    We've recently updated our online banking experience. To continue using this app, you'll need to relink the app to your Citi account. You can complete this at As a reminder, only credit card accounts can be linked.

    I have attempted several times over 48 hour periods and following the methods mentioned in threads above to overcome the issue...
    1) Remove online banking from my Moneydance account. Add again online banking access (including typing in 'Citi Cards' to force refresh from Financial Institution). This was unsuccessful over dozens of attempts and 3 day period and multiple phone calls with Citi support desk.
    2) Setup a new MoneyDance Credit Card account and re-enter my credit card information and setup online banking for this new account. This too resulted in the same failure.

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