Unable to connect to bank for online banking

JOSEPH's Avatar


09 Nov, 2015 09:04 PM

Trying to connect to bank, have obtained id and password from bank but still wont connect, gives error unable to connect.
Contacted bank, their reply is they don't support moneydance and can not download the program. Explained to them as directed in user guide, however their answer is sorry we don't support it.

  1. 1 Posted by Jerome on 10 Nov, 2015 03:16 PM

    Jerome's Avatar

    Hi Joseph

    Can you tell me the name of the financial institution you are trying to connect to?

    If your bank, credit card provider, or investment firm supports direct OFX connections, which Moneydance requires in order to talk directly to a financial institution, then you'll be able to set Moneydance to automatically download and update your transaction history from those institutions. You can see a list of currently supported financial institutions on this page.

    If you are working with a supported financial institution then you may need to first enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

    Once your account is enabled for Direct Connect access then you can setup the connection to them in Moneydance by following these instructions.

    If it turns out that your financial institution doesn't support direct OFX connections, then the best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance. You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    Infinite Kind Support

  2. 2 Posted by Joe Bean on 10 Nov, 2015 04:32 PM

    Joe Bean's Avatar

    The financial institution is "Union Bank - Quicken". I have talked to the bank many times but the end result is they do not recognize MoneyDance and will not support it. They assure me that I  have a "direct connection, however I cannot get any of the passwords they give me to work.I understand that I can download QFX files and import them and that works fine, however it is very inconvenient to do this and makes MoneyDance less attractive. Had I known this before purchasing I probably would have passed and looked for something else.Also how do I set up credit card accounts to be able to download into MoneyDance ?

         On Tuesday, November 10, 2015 7:22 AM, Jerome <[email blocked]> wrote:

      #yiv3369492678 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv3369492678 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  3. 3 Posted by David Hanley on 10 Nov, 2015 04:43 PM

    David Hanley's Avatar

    Hi Joseph,

    Union bank does in fact support direct connect, regardless of whether their support is aware of that. They refer to it as Online Banking with Software. Here are some links that you should find helpful:

    Union Bank FAQ on Direct Connect: https://www.unionbank.com/global/help/personal-banking/online-banki... Banking With Software (Direct Connect).

    Apply for Direct Connect here: https://applynow.unionbank.com/applynow/registerForPFM.do?param=sho...

    Hope this helps, and feel free to contact me with any questions about this process!

    David Hanley
    Infinite Kind Support

  4. System closed this discussion on 19 Mar, 2016 05:01 AM.

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