Unable to download Discovercard transactions

ooteschoogen's Avatar

ooteschoogen

12 Sep, 2019 11:26 PM

When I try to download my Discovercard transactions I get this error.

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Discover Card
Account: Discover 2
Account Number: Discovr94X34X2777XXXXX

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:403 Forbidden

Showing page 4 out of 4. View the first page

  1. 91 Posted by brad.mcneely on 17 Apr, 2020 06:15 PM

    brad.mcneely's Avatar

    I too am running Moneydance 2019.4 (on OSX) and haven't been able to download Discover transactions for April. I see this in the Console
    Reading message from https://ofx.discovercard.com
    >>>>>>>>

    <HTML>uh oh, we've gotten some OFX with no headers: <HTML>
    <HEAD>
    <TITLE>Access Denied</TITLE>
    </HEAD><BODY>
    <H1>Access Denied</H1>
     
    You don't have permission to access "http&#58;&#47;&#47;ofx&#46;discovercard&#46;com&#47;" on this server.<P>
    Reference&#32;&#35;18&#46;a3881ab8&#46;1587147208&#46;37cde9c9
    </BODY>
    </HTML>
    BEGINRESPONSE>>>>>
    <HTML>
    <HEAD>
    <TITLE>Access Denied
    </HEAD>
    <BODY>
    <H1>Access Denied
    <P>Reference #18.a3881ab8.1587147208.37cde9c9
    </BODY>
    </HTML>

    <<<<<<<<ENDRESPONSE
    Unhandled OFX message set: HEAD
    Unhandled OFX message set: BODY

  2. 92 Posted by TonyRI on 17 Apr, 2020 06:54 PM

    TonyRI's Avatar

    Just for informational purposes, there is a newer thread on this issue as it has resurfaced (NOT the same as the OP on this thread) , dated April 7th.

    https://infinitekind.tenderapp.com/discussions/online-banking/15756...

    Regards,

    Tony (NOT from IK Support)

  3. 93 Posted by brad.mcneely on 17 Apr, 2020 07:14 PM

    brad.mcneely's Avatar

    Thanks @TonyRI. I'll hop over to that one.

  4. 94 Posted by TonyRI on 17 Apr, 2020 07:17 PM

    TonyRI's Avatar

    You're welcome. The more the merrier! ;)

  5. Support Staff 95 Posted by Maddy on 17 Apr, 2020 07:35 PM

    Maddy's Avatar

    Hi all,

    Firstly, thank you TonyRI for bringing this to our attention and your reference to the other public thread.

    Unfortunately, we are aware of the issue and we believe the bank is making some changes at their end. Our connection specialist is currently investigating the problem and actively working to find a permanent solution.

    In the meantime, the best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.

    Finally, there's an existing ticket (#5386) in our ticketing system that we've attached to this discussion. Please stay assured that you'll be notified as soon as there's an update.

    Sorry for the inconvenience and thank you for your patience.

    --
    Maddy, Infinite Kind Support

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