Discover
Can't download Discover card transactions. Error 403. Never had problem with this account before. Do I need to delete accnt and then add it back? Recently had to do this with Amex.
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1 Posted by derekkent23 on Sep 13, 2019 @ 07:42 PM
I am not support staff, just a user.
See this thread https://infinitekind.tenderapp.com/discussions/online-banking/14201...
Hope it helps
2 Posted by jhoward162 on Sep 13, 2019 @ 08:32 PM
Thanks - doesn't solve the problem but at least I know they're working on it
Support Staff 3 Posted by Maddy on Sep 24, 2019 @ 12:21 PM
Hi,
We are sorry to hear about the problems you've encountered.
Unfortunately, we're aware of a problem with the Discover connection, as it has been reported by many customers .
Our lead developer is actively working to get the connection fixed.
We will update you, as soon as we have more information and we will provide the steps you need to get connected again.
In the meantime, if you need to update your accounts you can use a web browser to download files from your bank's web site. We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
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Maddy, Infinite Kind Support
Support Staff 4 Posted by Maddy on Sep 25, 2019 @ 06:51 PM
Hi all,
Unfortunately I don’t have the best news regarding the Discover connection.
It seems that Discover are no longer supporting automatic downloads to software other than Quicken and Intuit programs.
You can read the public thread about the Discover issues on this page.
One customer has advised contacting the bank directly and asking them to reconsider the changes they’ve made. It’s possible that with enough requests from their customers to support Moneydance, they’ll revert to allowing our Direct Connect downloads.
Without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.
We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
Moneydance 2019 includes en embedded browser (currently a beta feature) that makes downloading from the banks website much easier. We're also working on another feature (coming soon) that will remember how you download from the banks site and help to automate the manual import process.
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Maddy, Infinite Kind Support
System closed this discussion on Dec 25, 2019 @ 07:00 PM.