Duplicate Transactions

doug's Avatar

doug

10 Nov, 2015 02:57 PM

Hey guys, I've been using Moneydance for the past several years and love it. I just recently upgraded to Windows 10, and when I did it, I decided to upgrade my Moneydance, too.

Today, for the first time ever, I got a duplicate transaction in my checking account when I downloaded data from my bank. I checked with the bank to verify that it wasn't real, and I'm happy to find out that it isn't real, and it's super easy to fix as a one-time issue by deleting the transaction, but I wanted to report it to you so if this is a systematic problem, you can fix it.

If there's any information that you need from me to figure out if this was your software or something that the bank did that caused the software to flake out, let me know and I can send you some data.

Thanks for making a great product. If it happens again, I can try to dig up this thread and let you know.

Thanks,
doug

  1. Support Staff 1 Posted by Tom Freeman on 10 Nov, 2015 06:32 PM

    Tom Freeman's Avatar

    Which version of Moneydance are you using? Help > about Moneydance

    What type of transaction was it. And did other transactions download that were not duplicates? Can you download now and see if the duplicate reappears?

    Tom Freeman
    Infinite Kind Support

  2. 2 Posted by doug brown on 10 Nov, 2015 06:57 PM

    doug brown's Avatar

    I can get you version if you need it when I get home -- I downloaded it
    from the site about 5 days ago, so as long as that version hasn't changed
    in the last week, it's that one. 2015.something 64-bit (sorry for being
    vague, I'm a software developer and I hate when people do that, I just
    can't get to my PC right now)

    This was a Paypal withdrawal from my checking account. That was the only
    transaction that was downloaded (it was the only one outstanding since last
    time I downloaded), and after deleting the duplicate and hitting download
    again, it did not duplicate it a second time.

    Thanks,
    doug

  3. Support Staff 3 Posted by Tom Freeman on 11 Nov, 2015 03:21 PM

    Tom Freeman's Avatar

    If you downloaded 5 days ago you should have build 1299. It sounds like it was a xfer transaction. There was a bug that had some deleted transfers not being remembered by the app and re-downloading.

    This should be a one-off, with the new download triggering MD to remembering this transaction. If it happens again please let us know.

    Tom Freeman
    Infinite Kind Support

    Tom Freeman
    Infinite Kind Support

    Tom Freeman
    Infinite Kind Support

  4. System closed this discussion on 19 Mar, 2016 05:01 AM.

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