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Duplicate Transactions

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doug

Nov 10, 2015 @ 02:57 PM

Hey guys, I've been using Moneydance for the past several years and love it. I just recently upgraded to Windows 10, and when I did it, I decided to upgrade my Moneydance, too.

Today, for the first time ever, I got a duplicate transaction in my checking account when I downloaded data from my bank. I checked with the bank to verify that it wasn't real, and I'm happy to find out that it isn't real, and it's super easy to fix as a one-time issue by deleting the transaction, but I wanted to report it to you so if this is a systematic problem, you can fix it.

If there's any information that you need from me to figure out if this was your software or something that the bank did that caused the software to flake out, let me know and I can send you some data.

Thanks for making a great product. If it happens again, I can try to dig up this thread and let you know.

Thanks,
doug

1. 1 Posted by Tom Freeman on Nov 10, 2015 @ 06:32 PM

   

   Which version of Moneydance are you using? Help > about Moneydance

   What type of transaction was it. And did other transactions download that were not duplicates? Can you download now and see if the duplicate reappears?

   Tom Freeman
   Infinite Kind Support

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2. 2 Posted by doug brown on Nov 10, 2015 @ 06:57 PM

   

   I can get you version if you need it when I get home -- I downloaded it
   from the site about 5 days ago, so as long as that version hasn't changed
   in the last week, it's that one. 2015.something 64-bit (sorry for being
   vague, I'm a software developer and I hate when people do that, I just
   can't get to my PC right now)

   This was a Paypal withdrawal from my checking account. That was the only
   transaction that was downloaded (it was the only one outstanding since last
   time I downloaded), and after deleting the duplicate and hitting download
   again, it did not duplicate it a second time.

   Thanks,
   doug

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3. 3 Posted by Tom Freeman on Nov 11, 2015 @ 03:21 PM

   

   If you downloaded 5 days ago you should have build 1299. It sounds like it was a xfer transaction. There was a bug that had some deleted transfers not being remembered by the app and re-downloading.

   This should be a one-off, with the new download triggering MD to remembering this transaction. If it happens again please let us know.

   Tom Freeman
   Infinite Kind Support

   Tom Freeman
   Infinite Kind Support

   Tom Freeman
   Infinite Kind Support

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4. System closed this discussion on Mar 19, 2016 @ 05:01 AM.