tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14531-cannot-connect-to-citibank-website-as-of-lateInfinite Kind: Discussion 2020-01-20T14:40:25Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/477271242019-10-15T16:12:30Z2019-10-15T16:12:30ZCannot connect to Citibank website as of late<div><p>Hi Hans,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>The majority of Citi Card customers are able to connect again after visiting the banks website to authorise the connection. Unfortunately, some other customers are still seeing the same error within Moneydance, once third party access has been granted.</p>
<p>This issue has been raised with our lead developer, and we're working to get this resolved. I'll update you as soon as we have more information.<br>
Sorry for the inconvenience.</p>
<p>If you need to update your Citi accounts in the meantime, you can use a web browser to download files from your bank's web site. We'd recommend you download using the OFX or the QFX file format if available (these files are sometimes referred to as Quicken files). You can import the files to Moneydance using File --> Import.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/477271242019-10-15T20:18:44Z2019-10-15T20:18:44ZCannot connect to Citibank website as of late<div><p>Thanks, Maddy.</p>
<p>h.</p></div>HansBeartag:infinitekind.tenderapp.com,2009-01-14:Comment/477271242019-10-18T05:38:28Z2019-10-18T05:38:28ZCannot connect to Citibank website as of late<div><p>See also:<br>
<a href="https://infinitekind.tenderapp.com/discussions/online-banking/14073-citi-will-no-longer-download-to-this-financial-software-message">https://infinitekind.tenderapp.com/discussions/online-banking/14073...</a></p></div>Sean Ntag:infinitekind.tenderapp.com,2009-01-14:Comment/477271242019-10-21T14:35:27Z2019-10-21T14:35:28ZCannot connect to Citibank website as of late<div><p>So I should downgrade MoneyDance? That is what this thread seems to<br>
indicate.</p>
<p>Please advise.</p>
<p>h.</p></div>HansBear