new problem with an old account not allowing access: error 2000
Hello,
I have two separate Chase credit card accounts that I have tracked with Moneydance for years. Today MD asked me for the login credentials for each, which are separate (one belongs to my wife, one belongs to me). My wife's logs in fine, but mine returns a 2000 error code indicating the server denied access. When I called chase, they verified I am successfully logging into the account from the website directly but it indicates that MD is not querying its servers at all. I have deleted and recreated both connections and uninstalled/reinstalled MD (which yesterday gave an indication it had been damaged somehow, but was resurrected with a computer reboot). Ideas?
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1 Posted by rimc100 on 16 Nov, 2015 03:49 PM
I am having exactly the same problem with Chase. I'm using 2014 build 967. This version worked perfectly until I tried to download on Nov 15. Wife's cc account connects and downloads fine, mine throws error 2000. No other changes. However, 2015 that I've been testing does not have this problem on my other computer, but I'd rather not upgrade to 2015 on my primary computer at this time, and if my 2014 file is corrupted I'm worried that the corruption may carry over during the conversion to 2015.
2 Posted by Google on 16 Nov, 2015 04:15 PM
I might add that this problem seems to have followed on the heels of Chase's website having some functions down early on the 15th for maintenance. Might be a post hoc ergo propter hoc thing though.
Sent from my iPhone
3 Posted by Ted on 16 Nov, 2015 06:33 PM
I started with 2014 as well, upgraded to 2015. Same problem still. Just got off the phone with Chase customer support. "Unfortunately we don't provide support" for products other than quicken. Tried reactivating my Quicken access from the Chase website. No effect. Interestingly, when I put the wrong password information into the information, with my correct user ID, it does return a wrong-username-or-password message, so some form of communication is taking place. Just adding this information to help the IK folks figure this out (I hope). Of course meanwhile I can manually download QFX data from the website, but that defeats the purpose.
4 Posted by Brian on 17 Nov, 2015 06:36 AM
I am having this issue as well. The message is a bit alarming, too:
An attempt to access your J.P. Morgan Chase data was denied. If you did not initiate this attempt, you should change your password immediately.
It seems like a silly message to tell the person who was just denied that they should change their password if they didn't initiate the attempt that they're seeing the message for.
5 Posted by david.atherton on 17 Nov, 2015 10:39 AM
Exact same problem here. Have been using version 2015.6 (1299) without problem. Suddenly I get the same log in problem on my wife's account, although I can log in on the Chase website without problem.
6 Posted by Ian L on 17 Nov, 2015 12:42 PM
Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.
Please let me know if you continue to have connection problems after recreating your connection.
Ian
Infinite Kind Support
7 Posted by Ted on 17 Nov, 2015 12:46 PM
Hi Ian,
I have tried that many times,, having followed guidance from previous posts with analogous issues. This is something new. And by the way my wife's connection is down too. Tried recreating that as well (also multiple times), and in both cases from scratch exactly as per your suggestions above.
Thanks,
Ted
8 Posted by Ian L on 17 Nov, 2015 12:48 PM
If you try connecting in a completely new Moneydance file, are you able to connect to both accounts? You can create a new file using the File->New menu option.
Ian
Infinite Kind Support
9 Posted by Ted Chance on 17 Nov, 2015 01:01 PM
I tried each of the two affected Chase accounts in two separate new MD
files, each individually successful. When I tried adding a second, even
when I tried establishing a new connection the username for the previously
entered account came up in the username space in the dialog box, and with
the second account the same "access denied" message came up.
Contemporaneously with these experiments, the following message came in
from Chase (copied from their email). Will let you know if following its
instructions changes anything (or not):
*We've sent an important communication to your Secure Message Center.*
The subject is: Action Required for Quicken or QuickBooks users
Within 7 days of this notice, please sign in to Chase OnlineSM or J.P.
Morgan OnlineSM as you normally would. For the best experience please use
your desktop computer to do this.
Please do not reply to this message, this mailbox is not monitored.
Thank you for your business,
J.P. Morgan Chase
*ABOUT THIS MESSAGE:*
Quicken® and QuickBooks® are registered trademarks of Intuit Inc.
This service message was sent to you as a J.P. Morgan Chase customer to
provide you with account updates and information about your banking
relationship.
This was sent from an unmonitored mailbox; for options on how to contact us
go tochase.com/CustomerService or jpmorgan.com/pages/jpmorgan/contactus.
<http://jpmorgan.com/pages/jpmorgan/contactus>
*Your privacy is important to us. See our online Chase
<https://www.chase.com/resources/privacy-security> and jpmorgan online
<https://www.jpmorgan.com/pages/privacy> Security Center to learn how to
protect your information*
JPMorgan Chase Bank, N.A. Member FDIC
©JPMorgan Chase & Co.
10 Posted by Ted on 17 Nov, 2015 01:13 PM
Tried following Chase's new guidance (see above post), which required authenticating my ID through an automated (hence how authenticating?) process on the Chase website. Did that and established fresh new connections to both Chase credit card accounts as per your above guidance. Same problem, "access denied." Might be worth checking a little later as it seems Chase seems to be working on this issue simultaneously.
11 Posted by Ian L on 17 Nov, 2015 01:31 PM
I suspect you might have gotten that message because of the incorrect password attempts. It does seem like they might still be working on some on their end though.
Do you have bill pay set up with these accounts in Moneydance? If so, could you try disable that and your download connection, and then re-enabling both? I'm wondering if the old password is somehow being saved on the bill pay profile and causing trouble.
Ian
Infinite Kind Support
12 Posted by Ted on 17 Nov, 2015 01:34 PM
Sorry, don't have bill pay enabled: I use MD as a "read-only" for security reasons, so can't help you with that point.
13 Posted by Nancy on 17 Nov, 2015 05:11 PM
I have been having the same problem with credit cards for both my husband and myself. My husband's account got an notice from Chase as described above, to verify his account and that he uses Quicken or Quickbooks. I did this on the Chase website, and I can now download his transactions into Moneydance (2015). However, my credit card did not get the notice, and I keep getting the error 2000 notice. It was not because of entering the incorrect password. I disabled the account and set it up again as per instructions above, but got the same result. One thing though - Moneydance has always had the correct user name in the dialog box for downloading the transactions. Now it has it blank, or puts in my husband's in my dialog box or vice versa. It doesn't save the correct name with the account. So there must be some glitch in Moneydance also.
14 Posted by Nancy on 17 Nov, 2015 05:47 PM
As a followup to my message, I called the number thats wa given in the message that my husband got to verify that he used quicken. I got someone who was only familiar with Quicken, so she could not help me download the information. (She had me sign into my account online, go to customer center and click on Reference Center, and then on "activate Quicken, Quickbooks". Unfortunately that didn't work. ) She then suggested that I contact the Moneydance people in how to proceed; I said that others were having the same problem and that the problem must be on Chase's end. She then suggested that I send a secure message to inquire about the message that my husband's credit card received and to see if I could access the same procedure. I tried to enter the secure message area and got a reply that the secure message center was not available. So no joy!
15 Posted by -Kevin N. on 17 Nov, 2015 06:13 PM
Hi All,
Same issue here. 2 Credit Card accounts, 3 computers.
Computer 1: connects to the wife's account but not mine. MD 2011r2+ (808) Win-7.
Computer 2: connects to my account but not the wife's. MD 2012.5 (866) Win-7
Computer 3: connects to my account but not the wife's. MD 2015.7 (1317) Win-7
I receive error 2000 and the accompanying "An attempt to access your J.P. Morgan Chase data was denied. If you did not initiate this attempt, you should change your password immediately."
I jumped through Chase's hoops for both accounts, verifying our respective identities. No joy.
I suppose we'll need to give it a day or two to sort itself out. At least we can still manually d/l in the interim.
-Kevin N.
16 Posted by Ian L on 17 Nov, 2015 06:33 PM
Thanks for the updates. I didn't realize the message was from the same time as the connection problems. It does looking like this is something Chase needs to sort out on their end. If you still have trouble connecting after they're corrected the issue, let me know and I'll look into it further.
Ian
Infinite Kind Support
17 Posted by -Kevin N. on 17 Nov, 2015 07:47 PM
Hi Ian,
Just to add a little more information regarding the recent issue with Chase downloads.
I use a Python script with MS Money called Pocketsense. It downloads OFX files from financial institutions and then combines them to create a single OFX file.
It is having no issue with connecting to both of my accounts at Chase.
HTH -Kevin N.
18 Posted by david.atherton on 17 Nov, 2015 10:32 PM
Ian,
Wouldn't it be possible for IK to be more proactive over this issue. Rather than simply asking MD users to individually contact Chase, or waiting until the bank gets round to realising there's a problem, IK should be on the case working directly with them. All of us are agreed that the problem is the same and probably caused by Chase re-doing their web site. Please get directly involved.
19 Posted by Ian L on 18 Nov, 2015 04:03 PM
My experience trying to call Chase about these issues in the past is that they stop listening as soon as they realize I'm not a customer and not from Quicken. If they are having server issues, it's usually more useful to have many of their customers contacting them about it, as they are more likely to acknowledge the issue. We're far too small of a company to be able to muscle them into fixing something the way that Quicken can.
That said, we can still do sleuthing on our end. Could folks try the "Online->Forget Online Passwords" menu option to see if that allows all of the connections again? This will clear all passwords in your data set, so you'll need to re-enter them. Hopefully that will clear up the problem, if possible.
Ian
Infinite Kind Support
20 Posted by Jill on 18 Nov, 2015 07:59 PM
I too am having this problem. Starting Monday. My husband's account worked fine after MD unexpectedly asked me to input his Chase password. It had not asked that since I had set up the account in MD months ago. Later that morning, I received an email on his behalf from Chase asking him to log in and identify himself. I did so and his account still worked. We had no other problems other that the oddity of MD asking for his password.
However, my account showed up as an error 2000 and would not work even after disconnecting the account from online updating and then reconnecting. Now I am getting the error message: wrong user name or password....I also had MD forget all the passwords and reentered them. Still same error massage with wrong ID/Password. I know my ID and password still work since I can log in online.
Chase customer service was of no earthly help since MD is not Quicken. I told her repeatedly it was direct connect and that I used Linux and MD had worked flawlessly and the problem had to be on Chase's end. Chase had an outage last month where Quicken customers could not download thru Quicken Connect. Some speculate it was a security issue or that Chase did not appreciate all the third party apps (Like Mint) accessing its site or trying to sell financial services to Chase's own customers.
21 Posted by rsteveslater@ma... on 19 Nov, 2015 04:28 AM
I first noticed this problem today on two of my credit card accounts, both of them Chase. FYI, if I enter an incorrect password I get an error message telling me my PW or user name is incorrect. If I enter the correct PW, I get the identical 2000 error message everyone else here is getting. I can log into the Chase website directly thru my browser. I have changed the PW on the site. I have chosen "Forget Online Passwords" in MD. I have set up a completely new account in MD choosing "new connection". I have removed and added back PW protection on MD. None of these measures has worked.
22 Posted by Ian L on 19 Nov, 2015 01:03 PM
What is the full error message people are getting after the 2000 error code? There should be some additional text to the message, which might be helpful in tracking this down.
Ian
Infinite Kind Support
23 Posted by Ted on 19 Nov, 2015 01:10 PM
Here is the message I receive, consistent from when this problem emerged on the 15th: There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Chase
The error code reported by the server was: 2000
An attempt to access your J.P. Morgan Chase data was denied. If you did not initiate this attempt, you should change your password immediately.
(end of error message).
I might note note that my experience is exactly consistent with rstevelater's, just reported, including the different message when I enter the wrong PW. In response to a suggestion yesterday to disable my bill pay, I thought I had posted but apparently did not--never had bill pay enabled.
24 Posted by Ian L on 19 Nov, 2015 02:21 PM
Could you try changing your password with Chase and then try the new password in Moneydance?
Ian
Infinite Kind Support
25 Posted by rsteveslater@ma... on 19 Nov, 2015 02:59 PM
Ian,
As I mentioned in my post, I tried this without success.
Steve
26 Posted by Nancy on 20 Nov, 2015 02:36 AM
I have had this problem and spoke to technical help who advised me to send a secure message. (See posts 13 and 14.) The reply I go was just a wish-washy reply that said nothing: (quoted below)===============================
"Protecting your account is a top priority to us. That's
why we suspended access to chase.com for some services.
You can try again later. And you can always access
chase.com directly to view your account information.
Some websites and software offer tools to help you with
budgeting, managing accounts, investing, or even doing
your taxes. But if you're giving them your Chase User ID
and Password, you could be responsible for money you might
lose as a result.
At Chase, we're serious about protecting your personal
information. Visit chase.com/security to learn more.
If you need any other assistance, you can send us a secure
message. We appreciate your business and thank you for
choosing Chase. "
============================================
So, I replied, more or less repeating my message as to why they couldn't fix it for me if they fixed it for my husband. This is their reply to that: ======================
"I apologize for the inconvenience caused to you.
I wish to inform you that our technology teams are
investigating the issue. You will be able to log into
Chase Online via PC or Chase Mobile application to
schedule Bill Payments. Please be assured that we have
the same policy for all the customers. Let me share,
there is a technical glitch as allowing for few credit
cards and not allowing to download for few. Please be
confident and I trust my response has addressed your
concern.
I appreciate your patience and understanding in this
matter. And you can always access chase.com directly to
view your account information. For any online
difficulties, please contact our Online Technical
Specialists at 1-877-999-3872. Representatives are
available 24 hours a day, 7 days a week.
If you need any other assistance, you can send us a secure
message. We appreciate your business and thank you for
choosing Chase." ===================
Clearly, they didn't jump to fix the issue. At least they admit it's a technical glitch, but who knows when it will get fixed. (And I believe that it affects more than a few, as they said.)
Nancy
27 Posted by -Kevin N. on 20 Nov, 2015 03:37 AM
Moneydance Support:
It's getting to the point where you should be wondering why a 'free' python script Pocketsence can access multiple Chase Credit Card accounts and yet your 'paid for' program still can not.
-Kevin N.
28 Posted by Steve Slater on 20 Nov, 2015 04:06 AM
Here is a quote from an email alert I received today from Quicken. I wonder if this is related to the problem we are experiencing. It indicates that "security upgrades being performed by the financial institution services" may soon impact the ability to use connected services "to sync, connect, or download financial information into Quicken”.
> Begin forwarded message:
>
> From: "Quicken" <Quicken@e.quicken.intuit.com>
> Date: November 19, 2015 at 3:30:38 PM EST
> Subject: Critical Service Alert: Security standards impacting Quicken Mac 2006 and 2007
> If you have already upgraded to Quicken 2015 or 2016, or if you are no longer downloading your financial information into Quicken Mac 2006 or 2007, please disregard this message.
>
> Our registration records show that you are using Quicken Mac 2006 or 2007. As security standards and technology evolve, the Quicken team is taking additional steps designed to help you better protect your data in our latest versions of Quicken. The versions of Mac OS X and Quicken 2006 or 2007 you are using may not contain the security updates available in more recent versions. These older versions of Quicken and Mac OS X may soon be impacted by security upgrades being performed by the financial institution services they connect to.
>
>
> Here's what you need to do.
>
> If you are using Quicken Mac 2006, you will no longer be eligible to use connected services to sync, connect, or download your financial information into Quicken as of December 2015. If you would like to continue to sync, connect, and download your financial information, you need to upgrade to the latest version of Quicken for Mac and ensure that you're using Mac OS X 10.9 or later.
29 Posted by Brian Tajuddin on 20 Nov, 2015 05:22 AM
There appear to be issues with Quicken too.
https://qlc.intuit.com/questions/1262345-chase-download-issue-possible-temporary-solution
https://qlc.intuit.com/questions/1262090-chase-issues-continued-but-i-found-something-that-fixed-it
https://qlc.intuit.com/questions/1261637-getting-error-connecting-to-chase-started-11-15-after-years-of-working-fine-tried-to-deactivate-reactivate-but-didn-t-help-suggestions
https://qlc.intuit.com/questions/1261027-again-having-a-problem-downloading-from-chase-has-not-worked-for-several-days-quicken-says-error-may-be-due-to-a-temp-server-or-comm-issue-is-this-is-a-system-error
There are a lot more, but there don't seem to be many answers for Quicken
users either. It does seem that the web express mechanism is working for
them. Is that something that Moneydance could implement as an alternative
Chase connection or might that be a proprietary Quicken thing (i.e. a
Quicken web service)?
-Brian
30 Posted by fj58 on 20 Nov, 2015 05:04 PM
Ditto.
I have Disabled Chase accounts, created new Chase connections, forgotten passwords, changed (Chase) passwords, rebooted, rubbed my stomach . . .
Just wanted to be added to the notifications for this thread.
Good Luck!