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new problem with an old account not allowing access: error 2000

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Ted

16 Nov, 2015 04:47 AM

Hello,

I have two separate Chase credit card accounts that I have tracked with Moneydance for years. Today MD asked me for the login credentials for each, which are separate (one belongs to my wife, one belongs to me). My wife's logs in fine, but mine returns a 2000 error code indicating the server denied access. When I called chase, they verified I am successfully logging into the account from the website directly but it indicates that MD is not querying its servers at all. I have deleted and recreated both connections and uninstalled/reinstalled MD (which yesterday gave an indication it had been damaged somehow, but was resurrected with a computer reboot). Ideas?

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1. 121 Posted by lists5040 on 19 Dec, 2015 05:53 PM

   

   My Chase account is years old. I did delete the connection and am trying to set it up as a new connection, but I have (as most if not all of us) downloaded many times previous to this Chase problem. If I remember correctly, I think that I always got the 2000 error on the old settings, even before I tried to make it a new connection.

   Nancy

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2. 122 Posted by Mason on 19 Dec, 2015 05:56 PM

   

   The new build fix downloads on my personal and business accounts.

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3. 123 Posted by jwillar on 20 Dec, 2015 02:45 PM

   
   My Linux version is 2015.6 (1299) and is the current release and this problem still exist.  If build 1326 fixed the issue for mason, when will this fix be available to the Linux distribution?
   
   
   

   On 12/19/2015 05:19 AM, mason wrote:
   

   pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

   // Please reply above this line ================================================== From: mason build 1326 fixed my issues with chase downloads. I got the java errors mentioned above the first time when downloading transactions from charles schwab, but subsequent downloads went through just fine. On Sat, Dec 19 at 05:15 AM, eddieb wrote: I have had this same problem. My wife's Chase account downloaded fine, but mine gives the NPE message. So I downloaded this preview update and gave it a shot. Went in and was able to set up my Chase Visa for download and the download worked. That was on my iMac. I also have a Macbook Pro that shares the same MD file as my iMac via Dropbox. Tried the same thing there and it works fine too. Seems a lot of people are still having issues, but it did work for me.

   Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

   
   
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4. 124 Posted by dwg on 20 Dec, 2015 08:18 PM

   

   Build 1326 is available for all Operating Systems on the preview site:

   http://infinitekind.com/preview

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5. 125 Posted by Ian L on 21 Dec, 2015 02:57 PM

   

   I'm looking into this NPE and will have a new build available ASAP. It does seem like it's related to upgrading for older versions of Moneydance, which might explain why the preview works fine for some and not for others.

   Ian
   Infinite Kind Support

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6. 126 Posted by mason on 21 Dec, 2015 03:21 PM

   

   I mentioned previously that all my downloading issues were solved with build 1326. Turns out that's not quite true. I had one Chase personal account that did not have credentials entered into moneydance. When I try to add those, I get the NPE error after entering my password in the Setup Online Banking wizard. All other Chase accounts continue to work normally.

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7. 127 Posted by Ian L on 21 Dec, 2015 04:51 PM

   

   Hi all,

   I believe the NPE should be fixed in build 1327, which should finish uploading to the preview page in about 30 minutes.

   If you still get the Null Pointer error after updating, please let me know. If you get a 2000 error with a message like "USER IS NOT AUTHORIZED...", that means you need to activate your account at Chase in order to connect. First, log on to Chase's site, and click the Customer Center Tab. Click on "Financial Management Software". Select "Activate Direct Access through PFM service" and follow the prompts from there.

   If you get the 2000 error with a message about your account possibly being compromised, try disabling and re-creating your connection in Moneydance. You should also log into your Chase account and check your secure message inbox. You should have a message that allows you to confirm your connection to this file.

   Hopefully, with those two bugs fixed, everyone should be able to connect to Chase again.

   Ian
   Infinite Kind Support

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8. 128 Posted by larry.samberg on 21 Dec, 2015 05:37 PM

   

   Success!

   1327 did it - no more NPE, no more 2000.... I got another message from
   Chase to log in and verify again..... but i was able to then log in and
   download my transactions (and my wife's kept working :)

   I had to clean up a bunch of dups to clean up but now I am all set.

   Ian wrote:

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9. 129 Posted by -Kevin N. on 21 Dec, 2015 06:16 PM

   

   Hi All,

   1327 has resolved the NPE issue for me as well.

   Well done, Ian.

   HTH -Kevin N.

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10. 130 Posted by Mason Atkinson on 21 Dec, 2015 07:03 PM

    

    i'm now getting an error 2000 instead of the NPE message.

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11. 131 Posted by rsteveslater@ma... on 21 Dec, 2015 07:05 PM

    

    Sorry to spoil the party, but I still get the 2000 message as previously. I’ve tried the steps suggested to no avail. I have two cards associated with one password logon.
    Steve

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12. 132 Posted by Nick on 21 Dec, 2015 07:42 PM

    

    This worked for me. Thanks!

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13. 133 Posted by david.atherton on 21 Dec, 2015 07:51 PM

    

    Thank you, Ian. Success.

    After backing up the data, I had to recreate the problematic account and do Online:Set Up Online Banking again. All now works correctly with three accounts and two user names.

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14. 134 Posted by mondan on 21 Dec, 2015 09:04 PM

    

    Just spoke with a chase representative regarding issuing me a new
    security certificate. According to the rep due to a Chase"system
    problem" they will be unable to issue the new certificate until January
    26, 2016!

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15. 135 Posted by David Jeschke on 22 Dec, 2015 12:15 AM

    

    Same here too. Still get the 2000 error message with build 1327. My main account still works fine but cannot access/download my wife's account without getting the 2000 error.

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16. 136 Posted by Nick Lavely on 22 Dec, 2015 12:52 AM

    

    Sent from my iPhone

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17. 137 Posted by lists5040 on 22 Dec, 2015 03:23 AM

    

    I did all of the steps - went onto Chase site activated Quicken downloads, set up new online online banking, put in my password, and got the 2000 error. I then checked to see if I got a secure message on the Chase website, and there was no new one there. I tried again, and still got he 2000 error. If it matters, I have had various versions of Moneydance for something like the last 10 years, so I have obviously updated from older versions.

    Nancy

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18. 138 Posted by lists5040 on 22 Dec, 2015 03:24 AM

    

    Sorry - for post above, I forgot to mention that I downloaded the latest build 1327 before I did the above.
    Nancy

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19. 139 Posted by Ian L on 22 Dec, 2015 01:28 PM

    

    For those that are still having problems, can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

       
    2. Select the Online->Setup Online Banking button/menu

       
    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

       
    4. Repeat the previous steps for any additional accounts at the same institution.
       
    5. Select the Online->Setup Online Banking button/menu (again)

       
    6. Click the "New Connection" button and select your bank and hit OK
       
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    If that doesn't work, please email us at support @infinitekind.com so that we can troubleshoot further with you one-on-one.

    Ian
    Infinite Kind Support

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20. 140 Posted by David Jeschke on 22 Dec, 2015 01:36 PM

    

    This comment was split into a new private discussion: chase error 2000 with 1327

    Ian,

    I have tried those exact steps several times now with build 1327 and still end up getting the 2000 error on my wife's account. My account downloads fine. I have upgraded from many earlier versions along the way if that helps. Never had a problem up until sometime in November when this started.

    Sure hope it gets fixed soon.
    David

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21. 141 Posted by rsteveslater@ma... on 22 Dec, 2015 03:39 PM

    

    Ian,

    Thanks for your efforts. Long ago I disabled my connection with Chase and have been unable to reestablish it using the steps you describe, including with build 1327.

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22. 142 Posted by lists5040 on 22 Dec, 2015 04:03 PM

    

    Ian,

    I, too, have followed exactly those steps many times and still get the 2000 error.

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23. 143 Posted by wjshack on 22 Dec, 2015 04:16 PM

    

    Both 1326 and 1327 work for me with 10.11.1 with multiple Chase accounts.  Downloading transactions (even zero transactions) is slower with Chase accounts than other accounts like Discover.

    ==================================================  From: Ian (Support staff) For those that are still having problems, can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps: Select your bank account in Moneydance Select the Online->Setup Online Banking button/menu Click the "Disable" button.  If you don't see a disable button, just close the setup window. Repeat the previous steps for any additional accounts at the same institution. Select the Online->Setup Online Banking button/menu (again) Click the "New Connection" button and select your bank and hit OK Continue with the setup process, entering your username/password Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect. If that doesn't work, please email us at support @infinitekind.com so that we can troubleshoot further with you one-on-one. Ian Infinite Kind Support On Tue, Dec 22 at 03:24 AM, lists5040 wrote: Sorry - for post above, I forgot to mention that I downloaded the latest build 1327 before I did the above.  Nancy

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    

    
    
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24. 144 Posted by Robert Schmid on 23 Dec, 2015 01:22 AM

    

    These are the steps I followed:

    My Acct 1 of 2: Disable Online banking
    My Acct 2 of 2: Disable Online banking
    Wife's Acct 1 of 2: Disable Online banking
    Wife's Acct 2 of 2: Disable Online banking
    Biz Acct 1 of 1: Disable Online banking

    My Acct 1 of 2: Re-enable online banking as described in step 6 - apparent success
    My Acct 2 of 2: Re-enable online banking as described in step 6 - apparent success
    Wife's Acct 1 of 2: Re-enable online banking as described in step 6 - Error 2000

    —STOPPED—
    Closed Moneydance
    Discovered "Action Required for Quicken or QuickBooks users” in my email for my accounts. Took this as a good sign and followed the instructions.

    Reopened Moneydance
    My Acct 1 of 2: Error 2000
    My Acct 2 of 2: Error 2000

    Checked the Console and discovered that Moneydance tried to send the username/password for my wife’s accounts to download mine
    Selected “Forget Passwords”
    Manual download of each account
    Re-enter MY username/password for each
    SUCCESS

    Try to re-enable online access for My wife’s accounts - error 2000

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25. 145 Posted by Robert Schmid on 23 Dec, 2015 01:27 AM

    

    I tried to enable Biz Acct and it also worked. I now have 3 of 5 accounts working but can not get my wife’s accounts working.

    These are the steps I followed:

    My Acct 1 of 2: Disable Online banking
    My Acct 2 of 2: Disable Online banking
    Wife's Acct 1 of 2: Disable Online banking
    Wife's Acct 2 of 2: Disable Online banking
    Biz Acct 1 of 1: Disable Online banking

    My Acct 1 of 2: Re-enable online banking as described in step 6 - apparent success
    My Acct 2 of 2: Re-enable online banking as described in step 6 - apparent success
    Wife's Acct 1 of 2: Re-enable online banking as described in step 6 - Error 2000

    —STOPPED—
    Closed Moneydance
    Discovered "Action Required for Quicken or QuickBooks users” in my email for my accounts. Took this as a good sign and followed the instructions.

    Reopened Moneydance
    My Acct 1 of 2: Error 2000
    My Acct 2 of 2: Error 2000

    Checked the Console and discovered that Moneydance tried to send the username/password for my wife’s accounts to download mine
    Selected “Forget Passwords”
    Manual download of each account
    Re-enter MY username/password for each
    SUCCESS

    Try to re-enable online access for My wife’s accounts - error 2000

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26. 146 Posted by Brian Tajuddin on 23 Dec, 2015 03:18 PM

    

    -Brian

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27. 147 Posted by Ian L on 23 Dec, 2015 05:24 PM

    

    OK, I think I figured out this issue. For folks who have reset their connections and are still getting the 2000 error, I'm sending a file called reset_clientUID.py should reset the client UID in your file and allow you to connect to all accounts again. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a backup using the File->"Export Backup" menu option.

    To use the file, first save it to your computer and then follow these steps:

    1. In Moneydance, open the register of an account that is unable to connect.
       
    2. Click on the Extensions Menu and choose the Manage Extensions option.
       
    3. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation.
       
    4. Close the Manage Extensions window.
       
    5. Again, click the Extensions menu. This time, choose the Python Interface option.
       
    6. In the python window, click the read from file button and load the file from whereever you saved it. You'll get a confirmation message when the script is complete.
       
    7. Restart Moneydance and then disable and re-enable the connection to each of your Chase accounts. You should get more emails from Chase asking you to confirm your new connection, but all accounts should work.

    Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

    Ian
    Infinite Kind Support

    • reset_clientUID.py 635 Bytes
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28. 148 Posted by David Jeschke on 23 Dec, 2015 05:41 PM

    

    Worked like a charm
    thank you

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29. 149 Posted by -Kevin N. on 23 Dec, 2015 05:52 PM

    

    Hi Ian,

    Will this script work on older versions of Moneydance?

    -Kevin N.

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30. 150 Posted by Mason Atkinson on 23 Dec, 2015 06:26 PM

    

    the script fixed the issue for me. Thanks!

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