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new problem with an old account not allowing access: error 2000

• Edit

Ted

16 Nov, 2015 04:47 AM

Hello,

I have two separate Chase credit card accounts that I have tracked with Moneydance for years. Today MD asked me for the login credentials for each, which are separate (one belongs to my wife, one belongs to me). My wife's logs in fine, but mine returns a 2000 error code indicating the server denied access. When I called chase, they verified I am successfully logging into the account from the website directly but it indicates that MD is not querying its servers at all. I have deleted and recreated both connections and uninstalled/reinstalled MD (which yesterday gave an indication it had been damaged somehow, but was resurrected with a computer reboot). Ideas?

Showing page 6 out of 6. View the first page

1. 151 Posted by Steve Slater on 23 Dec, 2015 06:58 PM

   

   Solved the problem. Thanks.

   • Edit

2. 152 Posted by Ian L on 23 Dec, 2015 07:15 PM

   

   Kevin,

   The script is for Moneydance 2015 only. Older versions don't have the ability to assign more than one client UID in a file, so folks using those versions will only be able to connect with one Chase username per file. Other accounts can be imported by downloaded OFX files, of course.

   Ian
   Infinite Kind Support

   • Edit

3. 153 Posted by -Kevin N. on 23 Dec, 2015 07:34 PM

   

   Hi Ian,

   The script is for Moneydance 2015 only.

   Thanks for your reply. I sort of figured that. :)

   -Kevin N.

   • Edit

4. 154 Posted by mondan on 23 Dec, 2015 07:56 PM

   
   
   
   

   On 12/23/2015 02:16 PM, Ian wrote:
   

   pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

   // Please reply above this line ================================================== From: Ian (Support staff) Kevin, The script is for Moneydance 2015 only. Older versions don't have the ability to assign more than one client UID in a file, so folks using those versions will only be able to connect with one Chase username per file. Other accounts can be imported by downloaded OFX files, of course. Ian Infinite Kind Support On Wed, Dec 23 at 06:58 PM, Steve Slater wrote: Solved the problem. Thanks.

   Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

   
   
   • Edit

5. 155 Posted by mondan on 23 Dec, 2015 10:04 PM

   

   Finally got my secure message today from Chase to allow me to enable Quicken--after the Python script fix. Originally they said I wouldn't get the message until January 26.

   Will this patch be "built-in" to later versions of MoneyDance, or should I keep the file?

   Thanks again!

   • Edit

6. 156 Posted by Ian L on 26 Dec, 2015 07:32 PM

   

   This script is only useful if you had disconnected your account in the older version of Moneydance 2015 and then had trouble reconnecting in the newer version. The problem shouldn't occur anymore once you've updated and got it working, so there's no need to hang on to the file.

   Ian
   Infinite Kind Support

   • Edit

7. 157 Posted by monty on 27 Dec, 2015 02:38 AM

   

   With the latest preview, I did the following steps. When I got to Step 3, I used “Add From File…” and selected reset_clientUID.py as the file.

   MD then said Error. “There was an error loading the extension file: java.util.zip.ZipException: error in opening zip file.”

   Since this isn’t a zip file, I must be doing something wrong. What should I be doing?

   • Edit

8. 158 Posted by Ian L on 27 Dec, 2015 04:51 PM

   

   It sounds like you are clicking "Add From File" on the Manage Extensions window. You need to first open the Python extension, and click on the Add button there. That should allow you to continue the process.

   Ian
   Infinite Kind Support

   • Edit

9. 159 Posted by monty on 27 Dec, 2015 11:15 PM

   

   Duh! Sorry about that. It worked like a champ. Chase is now working.

   • Edit

10. 160 Posted by tesler on 28 Dec, 2015 07:52 AM

    

    My problem was reported in post #74.

    I installed the latest update (build 1331, which included some recent bug fixes unrelated to this issue). The first time I tried to connect my wife's account to Chase it failed with error 2000. I ran the Python script per the instructions in post #147 and tried setup again per post #139. That fixed my wife's card account. At first it appeared to have broken my card account--MD couldn't reach the server. But I repeated the Download Transactions command and both accounts worked.

    Many thanks!

    • Edit

11. 161 Posted by lists5040 on 28 Dec, 2015 06:21 PM

    

    I have had a problem with two of my chase credit cards, both under the same account. (My husband's account got the message from Chase asbout activating his Quicken account about a month ago, and has been downloading fine. He got the message twice more about activating within 7 days or loosing access, so I repeated the process each time.)

    I am having a problem following the instructions that you gave earlier in this discussion. I opened the register of my account, and installed the Python Interface extension. I opened the Manage Extensions window again, chose Python Interface,, and chose my the file that I created when I backed it up. However, I got a message saying that it couldn't up date it. (See attachment) The name of my file has gotten longer and longer each year, so I thought that perhaps there was some chasracter in the long name, so I changed the name to 2015Moneydance.moneydancearchive to see if that would hello. I got practically the same error.

    Please help. Thanks
    Nancy

    • Screen_Shot_2015-12-28_at_Dec_28__2015____11.07.52_AM.png 26.8 KB
    • Edit

12. 162 Posted by jwillar on 28 Dec, 2015 07:10 PM

    
    I assume this guide is written for the Windows platform because it does not fit a Linux install, specifically step 6 is not an required.  I say this because you do not give the name or location of the file downloaded in step 3 which makes the instruction in step 6 useless.
    
    Anyway I did continue after "installing" the Python Interface option in step 3 but was only able to setup the first Chase account, the second and third failed as always.
    
    So when do you expect to provide a fix for the Linux users with Cahse credit cards?
    
    jwillard
     
    
    

    On 12/23/2015 11:41 AM, David Jeschke wrote:
    

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line ================================================== From: David Jeschke Worked like a charm thank you On Wed, Dec 23 at 05:24 PM, Ian wrote: OK, I think I figured out this issue. For folks who have reset their connections and are still getting the 2000 error, I'm sending a file called reset_clientUID.py should reset the client UID in your file and allow you to connect to all accounts again. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a backup using the File->"Export Backup" menu option. To use the file, first save it to your computer and then follow these steps: In Moneydance, open the register of an account that is unable to connect. Click on the Extensions Menu and choose the Manage Extensions option. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation. Close the Manage Extensions window. Again, click the Extensions menu. This time, choose the Python Interface option. In the python window, click the read from file button and load the file from whereever you saved it. You'll get a confirmation message when the script is complete. Restart Moneydance and then disable and re-enable the connection to each of your Chase accounts. You should get more emails from Chase asking you to confirm your new connection, but all accounts should work. Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting. Ian Infinite Kind Support

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    
    • Edit

13. 163 Posted by -Kevin N. on 28 Dec, 2015 07:49 PM

    

    Hi lists5040,

    I think that there might some confusion as to what file that you need to access with the Python Interface.

    Follow the instructions from Ian's post #147.
    Download 'reset_ClientUID.py'.
    http://help.infinitekind.com/discussions/online-banking/1474-new-pr...

    Pay careful attention to where you download 'reset_ClientUID.py and remember where you downloaded it to.

    After you install the Python Interface and open it, click the 'Read from File' button in the lower right-hand corner of the Python Interface window.

    A file browser will open allowing you to navigate to the 'reset_ClientUID.py' file that you just downloaded.

    Continue to follow the rest of Ian's instructions.

    As always, safe computing 101 dictates that you make sure that you have a copy or backup of your data before attempting any changes.

    HTH -Kevin N.

    • Edit

14. 164 Posted by okichatan on 28 Dec, 2015 09:36 PM

    

    jwillard,
    The instructions do work on linux. The step 3 installs an "extension" in MD that allows you to run the python script (.py) file, in step 6, that Ian had in his post.
    Cheers

    • Edit

15. 165 Posted by jwillar on 30 Dec, 2015 01:22 PM

    
    I've followed these steps word for word.  You do know that on step 3 in Linux, the user is not told where the file is installed to.  Then in step 6 where the user is asked to load the file "
    
    
    
    
    
    
    

    On 12/28/2015 01:49 PM, -Kevin N. wrote:
    

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line ================================================== From: -Kevin N. Hi lists5040, I think that there might some confusion as to what file that you need to access with the Python Interface. Follow the instructions from Ian's post #147. Download 'reset_ClientUID.py'. http://help.infinitekind.com/discussions/online-banking/1474-new-pr... Pay careful attention to where you download 'reset_ClientUID.py and remember where you downloaded it to. After you install the Python Interface and open it, click the 'Read from File' button in the lower right-hand corner of the Python Interface window. A file browser will open allowing you to navigate to the 'reset_ClientUID.py' file that you just downloaded. Continue to follow the rest of Ian's instructions. As always, safe computing 101 dictates that you make sure that you have a copy or backup of your data before attempting any changes. HTH -Kevin N. On Mon, Dec 28 at 07:10 PM, jwillar wrote: I assume this guide is written for the Windows platform because it does not fit a Linux install, specifically step 6 is not an required.  I say this because you do not give the name or location of the file downloaded in step 3 which makes the instruction in step 6 useless. Anyway I did continue after "installing" the Python Interface option in step 3 but was only able to setup the first Chase account, the second and third failed as always. So when do you expect to provide a fix for the Linux users with Cahse credit cards? jwillard   On 12/23/2015 11:41 AM, David Jeschke wrote: pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; } // Please reply above this line ================================================== From: David Jeschke Worked like a charm thank you On Wed, Dec 23 at 05:24 PM, Ian wrote: OK, I think I figured out this issue. For folks who have reset their connections and are still getting the 2000 error, I'm sending a file called reset_clientUID.py should reset the client UID in your file and allow you to connect to all accounts again. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a backup using the File->"Export Backup" menu option. To use the file, first save it to your computer and then follow these steps: In Moneydance, open the register of an account that is unable to connect. Click on the Extensions Menu and choose the Manage Extensions option. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation. Close the Manage Extensions window. Again, click the Extensions menu. This time, choose the Python Interface option. In the python window, click the read from file button and load the file from whereever you saved it. You'll get a confirmation message when the script is complete. Restart Moneydance and then disable and re-enable the connection to each of your Chase accounts. You should get more emails from Chase asking you to confirm your new connection, but all accounts should work. Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting. Ian Infinite Kind Support Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    
    • Edit

16. 166 Posted by Ian L on 30 Dec, 2015 02:14 PM

    

    jwillard,

    Did you download the 'reset_ClientUID.py' file linked earlier in this thread? That is the file you need to load. You need to save it to your computer, and then load it in step 6.

    Ian
    Infinite Kind Support

    • reset_clientUID.py 635 Bytes
    • Edit

17. 167 Posted by jwillar on 30 Dec, 2015 02:31 PM

    

    This comment was split into a new private discussion: chase error

    No, I did not notice the attached file.  So i went back and downloaded the file then installed it as described in step 6.  Unfortunately no difference, I can only setup the first account and no other.  Drat!  Would it matter if my document folder was relocated and not in the default location?
    
    Just reaching here,
    Jwillar
    
    
    

    On 12/30/2015 08:14 AM, Ian wrote:
    

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line ================================================== From: Ian (Support staff) jwillard, Did you download the 'reset_ClientUID.py' file linked earlier in this thread? That is the file you need to load. You need to save it to your computer, and then load it in step 6. Ian Infinite Kind Support On Wed, Dec 30 at 01:22 PM, jwillar wrote: I've followed these steps word for word.  You do know that on step 3 in Linux, the user is not told where the file is installed to.  Then in step 6 where the user is asked to load the file " On 12/28/2015 01:49 PM, -Kevin N. wrote: pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; } // Please reply above this line ================================================== From: -Kevin N. Hi lists5040, I think that there might some confusion as to what file that you need to access with the Python Interface. Follow the instructions from Ian's post #147. Download 'reset_ClientUID.py'. http://help.infinitekind.com/discussions/online-banking/1474-new-pr... Pay careful attention to where you download 'reset_ClientUID.py and remember where you downloaded it to. After you install the Python Interface and open it, click the 'Read from File' button in the lower right-hand corner of the Python Interface window. A file browser will open allowing you to navigate to the 'reset_ClientUID.py' file that you just downloaded. Continue to follow the rest of Ian's instructions. As always, safe computing 101 dictates that you make sure that you have a copy or backup of your data before attempting any changes. HTH -Kevin N. On Mon, Dec 28 at 07:10 PM, jwillar wrote: I assume this guide is written for the Windows platform because it does not fit a Linux install, specifically step 6 is not an required.  I say this because you do not give the name or location of the file downloaded in step 3 which makes the instruction in step 6 useless. Anyway I did continue after "installing" the Python Interface option in step 3 but was only able to setup the first Chase account, the second and third failed as always. So when do you expect to provide a fix for the Linux users with Cahse credit cards? jwillard   On 12/23/2015 11:41 AM, David Jeschke wrote: pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; } // Please reply above this line ================================================== From: David Jeschke Worked like a charm thank you On Wed, Dec 23 at 05:24 PM, Ian wrote: OK, I think I figured out this issue. For folks who have reset their connections and are still getting the 2000 error, I'm sending a file called reset_clientUID.py should reset the client UID in your file and allow you to connect to all accounts again. Before proceeding, please back up your Moneydance data set, just in case something goes wrong. You can create a backup using the File->"Export Backup" menu option. To use the file, first save it to your computer and then follow these steps: In Moneydance, open the register of an account that is unable to connect. Click on the Extensions Menu and choose the Manage Extensions option. From the list of available extensions, choose the Python Interface extension, then click Install to download the extension and finish to complete the installation. Close the Manage Extensions window. Again, click the Extensions menu. This time, choose the Python Interface option. In the python window, click the read from file button and load the file from whereever you saved it. You'll get a confirmation message when the script is complete. Restart Moneydance and then disable and re-enable the connection to each of your Chase accounts. You should get more emails from Chase asking you to confirm your new connection, but all accounts should work. Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting. Ian Infinite Kind Support Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    
    • Edit

18. 168 Posted by Ted on 01 Jan, 2016 04:49 PM

    

    Finally!
    Thank you for all your work, Ian!

    • Edit

19. 169 Posted by rabbit6.ca on 01 Jan, 2016 06:21 PM

    

    Success!!

    I downloaded Moneydance 2015.7 (1332), enabled the python interface and ran the reset_clientUID.py script and went through all my Chase accounts and they all work now (I have two logins, one for myself and one for my wife with maybe 10 accounts
    total).

    Great work Infinite Kind!!

    first comment in the python script:
    "# used for chase silliness"

    Hope Chase doesn't mess up stuff again.

    • Edit

20. 170 Posted by Ian L on 02 Jan, 2016 07:34 PM

    

    Great, glad to hear this seems to be resolved! I'm going to go ahead and close this ticket. If anyone has any further troubles. Please open a new ticket for this.

    Ian
    Infinite Kind Support

    • Edit

21. Ian L closed this discussion on 02 Jan, 2016 07:34 PM.

22. jwillar re-opened this discussion on 09 Jan, 2016 11:25 PM

23. 171 Posted by jwillar on 09 Jan, 2016 11:25 PM

    

    This comment was split into a new private discussion: chase trouble con't

    New issue, After setting MD up like instructed I am able to access all three accounts.  However, after closing MD and opening it (like the following day), I have to disable all three accounts, install the script, reboot MD and setup each account all over again.   If this is the expected solution, when will it be persistent?  If this is not the correct solution, how do I perminately apply it?
    
    jwillar
    
    

    On 12/28/2015 03:36 PM, okichatan wrote:
    

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line ================================================== From: okichatan jwillard, The instructions do work on linux. The step 3 installs an "extension" in MD that allows you to run the python script (.py) file, in step 6, that Ian had in his post. Cheers On Mon, Dec 28 at 07:49 PM, -Kevin N. wrote: Hi lists5040, I think that there might some confusion as to what file that you need to access with the Python Interface. Follow the instructions from Ian's post #147. Download 'reset_ClientUID.py'. http://help.infinitekind.com/discussions/online-banking/1474-new-pr... Pay careful attention to where you download 'reset_ClientUID.py and remember where you downloaded it to. After you install the Python Interface and open it, click the 'Read from File' button in the lower right-hand corner of the Python Interface window. A file browser will open allowing you to navigate to the 'reset_ClientUID.py' file that you just downloaded. Continue to follow the rest of Ian's instructions. As always, safe computing 101 dictates that you make sure that you have a copy or backup of your data before attempting any changes. HTH -Kevin N.

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    
    • Edit

24. 172 Posted by jwillar on 09 Jan, 2016 11:31 PM

    

    This comment was split into a new discussion: capital one cc

    New issue, I am not able a setup my Capital One cc in MD.  The error instructs me to call Capital One and register my computer.  Doing this, I'm told they have no idea what I'm talking about.  Is this related to the same error I'm getting with Chase cc?
    
    jwillard
    
    

    On 12/28/2015 03:36 PM, okichatan wrote:
    

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line ================================================== From: okichatan jwillard, The instructions do work on linux. The step 3 installs an "extension" in MD that allows you to run the python script (.py) file, in step 6, that Ian had in his post. Cheers On Mon, Dec 28 at 07:49 PM, -Kevin N. wrote: Hi lists5040, I think that there might some confusion as to what file that you need to access with the Python Interface. Follow the instructions from Ian's post #147. Download 'reset_ClientUID.py'. http://help.infinitekind.com/discussions/online-banking/1474-new-pr... Pay careful attention to where you download 'reset_ClientUID.py and remember where you downloaded it to. After you install the Python Interface and open it, click the 'Read from File' button in the lower right-hand corner of the Python Interface window. A file browser will open allowing you to navigate to the 'reset_ClientUID.py' file that you just downloaded. Continue to follow the rest of Ian's instructions. As always, safe computing 101 dictates that you make sure that you have a copy or backup of your data before attempting any changes. HTH -Kevin N.

    Having trouble reading this? View this discussion online: new problem with an old account not allowing access: error 2000. To unsubscribe and stop receiving emails from http://help.infinitekind.com, visit this page

    
    
    • Edit

25. Ian L closed this discussion on 10 Jan, 2016 03:34 PM.