new problem with an old account not allowing access: error 2000
Hello,
I have two separate Chase credit card accounts that I have tracked with Moneydance for years. Today MD asked me for the login credentials for each, which are separate (one belongs to my wife, one belongs to me). My wife's logs in fine, but mine returns a 2000 error code indicating the server denied access. When I called chase, they verified I am successfully logging into the account from the website directly but it indicates that MD is not querying its servers at all. I have deleted and recreated both connections and uninstalled/reinstalled MD (which yesterday gave an indication it had been damaged somehow, but was resurrected with a computer reboot). Ideas?
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61 Posted by -Kevin N. on 27 Nov, 2015 07:35 PM
Hi Ian,
Separate CLIENTUID's would explain why I can connect to my account on my laptop but I cannot connect to it on my desktop. The opposite is true for wifey's account.
I'm going to give it a couple of days and then try calling Chase support. I'm hesitant to do so because I'm sure that if they get even the slightest inclination that I'm not using Quicken, the conversation will be given the short shrift.
-Kevin N.
62 Posted by lofty on 27 Nov, 2015 07:39 PM
Kevin,
Even when I said I was using Quicken, I had to fight to get through to a tech support representative. It probably helped that I’d sent them a support email and they replied saying I should talk to a tech support specialist. When I mentioned Quicken, Chase’s immediate response was that I should contact Quicken not them.
You might try emailing their support folks first.
Lofty
63 Posted by -Kevin N. on 27 Nov, 2015 08:02 PM
Hi Lofy,
Thank you for your reply.
I tried emailing them yesterday. I told them that I received the following message from my PFM software:
"Please verify your identity within the next 7 days. Using your desktop computer, go to your bank’s website and visit the Secure Message Center for instructions."
I explained that there was no instructional message in my Message Center and I asked if they could please re-send the required message. They, in so many words said "No" and that I needed to "Call their Online Technical Specialists at 1-877-999-3872 for assistance."
And round and round it goes.
Worst case scenario, going forward, I'll d/l the OFX file from their website.
-Kevin N.
64 Posted by fj58 on 01 Dec, 2015 04:37 PM
Any updates (and "no" is a fine answer; I am just curious)?
Thanks!
65 Posted by R. Schmid on 02 Dec, 2015 01:42 AM
I just got off the phone with Chase. It was very frustrating. I am managing 5 cards across three logins with Chase and the only one that works is the very first one to log in. I've tried everything in this thread. Tomorrow I will start sending emails from the three accounts.
66 Posted by Ian L on 03 Dec, 2015 12:59 PM
No updates on this yet, but we're still working on it. Hopefully we'll have something for you very soon. I'm sorry about the continued inconvenience!
Ian
Infinite Kind Support
67 Posted by Ian L on 03 Dec, 2015 02:06 PM
Hi again all,
A quick question: are folks unable to connect to multiple card/bank accounts under the same login account? Or is this only a problem that affects connecting to multiple account under different login accounts? If anyone is able to connect to multiple accounts under the same login (or not), please let me know. We need this information to make sure we are implementing the fix correctly.
Ian
Infinite Kind Support
68 Posted by lofty on 03 Dec, 2015 02:10 PM
Ian,
For me – I have three Chase cards where I log in under my user name. Those all download properly.
My wife has two Chase cards where I log in under my wife’s user name. Those don’t download.
The first login when Moneydance connects is the one under my name.
Lofty
69 Posted by Lawrence Chance on 03 Dec, 2015 02:10 PM
Multiple entirely separate accounts with separate login credentials.
Sent from my iPhone
70 Posted by david.atherton on 03 Dec, 2015 02:22 PM
Exact same as Lofty, except that the user name is always blank. If I enter it and the password manually, no problem connecting to my account. But if I do the same for my wife, I get the 2000 error.
71 Posted by -Kevin N. on 03 Dec, 2015 02:33 PM
Hi Ian,
Thank you for your continued work on this issue.
Much like David and Lofty, the wife and I have separate accounts with separate log in credentials.
I can connect to my account but not hers on the laptop. I can connect to her account but not mine on the desktop.
HTH -Kevin N.
72 Posted by Ian L on 03 Dec, 2015 02:39 PM
Great, thanks! I think we've narrowed down what we need to change. I'm working with Sean (our lead developer) on this, and hopefully we can get a new release out soon with a fix.
Ian
Infinite Kind Support
73 Posted by david.atherton on 03 Dec, 2015 02:53 PM
Excellent news, Ian. Thanks for all your help.
74 Posted by tesler on 04 Dec, 2015 03:31 PM
My wife and I have two Chase (United Mileage Plus) credit card accounts. To access the accounts on the web or from MoneyDance, we use her name and password for one account, my name and password for the other. Although we can still log in to both accounts from a web browser, MD can now download from mine but not hers.
History:
Four days ago, my wife received a replacement card with a changed number. I changed the number in MD but didn't try to download that day. Yesterday, I tried to download but made some mistakes along the way (didn't Setup Online Banking first, typed in the wrong password a few times). I always got The error code reported by the server was: 2000. I even disabled my Chase account and tried setting up both accounts from scratch.
Guessing that my password errors had triggered a security block, I re-enabled the connection from Chase's side using their web site's Go to Customer Center followed by Activate Quicken, QuickBooks, etc. (Note the "etc."; that's us.) I got a confirmation: Thank you for activating your Quicken® service. You can now log on and download account information using your Quicken® or other financial management software. (Note "other financial management software".) But I couldn't.
I'll wait for Ian and Sean to find a fix.
75 Posted by larry.samberg on 04 Dec, 2015 09:08 PM
I, also, am experiencing this with two cards in two different chase accounts -- one is working and the other isn't.
Interestingly, the card that is not working (my business card) seems to download into my expense reports (in the cloud) so it is not that OFX Direct access is blocked on the card ... just MD access to it.
76 Posted by David Jeschke on 05 Dec, 2015 12:57 PM
I have had the same problem now since back in November. I have my Chase accounts and my wifes. I can download mine but not my wife's without getting the error 2000 message. I finally got so tired of not being able to download hers I bought Quicken 2016 for Mac just to try it out under their 60 day refund policy. Well I set up both of our Chase accounts and they downloaded perfectly fine in the new 2016 Quicken for Mac. I sure hope you get a fix for this soon because I am not a fan of this 2016 Quicken. They still have a long way to go on the mac.
77 Posted by andrea on 06 Dec, 2015 08:04 PM
Strange experience today with Chase downloading transactions. Using Moneydance 2015.6 (1299).
I have two deposit accounts with the same login/password; one account is personal checking the other is business checking. Logging into MD this afternoon, MD asked for both my login and password to Chase. The first time I tried to download transactions to the business account, received the dreaded 2000 error. Switched to the personal account to test - same issue. Then I went to Chase online to see if I received the instructions how to confirm my identity, thinking this was the problem. Surprise - did not receive the Chase instructions! Sent an email requesting the instructions.
I tried downloading the transactions again to my personal checking, and the transactions downloaded perfectly!!! Switched to business account and successfully downloaded as well. STRANGE behavior. (I also don't recall MD asking for my login/password the second time I downloaded Chase transactions...)
Any updates/news with MD or Chase are greatly appreciated.
78 Posted by fj58 on 06 Dec, 2015 09:52 PM
No change here. Still 2000-ing out on second login account.
At 02:04 PM 12/6/2015, Andrea Bacarisse stated:
79 Posted by lists5040 on 08 Dec, 2015 06:40 PM
I have been having the same problems as everyone else (noted in several entries above). My husband's one Chase credit card downloads fine into MD, my two Case credit cards (different user name from my husband, but same username and password for these two) gets the error. I have sent 4 secure messages to Chase, and have been told in varying messages as to how sorry they are, etc. One message said I would get a n email giving me the activation code b y Nov 27th, which did not happen. Another reply said to call the senior specialist, which I did - left a message with my phone number - he did not call me. I called their tech line, talked to someone who knew abut the problem, gave me a couple of suggestions which didn't work. She also said that they are re-writing the total software for their website (said that they are making it more similar to Bank of America's website). She said that December 6th was the date that she has been given as to when this problem would be solved. Obviously, she was incorrect, as I still cannot download transactions into MD. I know that I can download the transactions and them import them, but I prefer (as I'm sure others do) downloading them directly into MD. I thought that the info on the re-write of the software was interesting enough to post here.
Nancy
80 Posted by lofty on 08 Dec, 2015 06:43 PM
“Similar to Bank of America’s website.”
Uh-oh. I don’t think that’s good news. I do know that a friend (good enough computer programmer that he retired rich at 50) who uses Quicken says B of A won’t work with Quicken. (I suggested he try Moneydance ….)
I just hope my local bank doesn’t try to be like B of A.
Lofty
81 Posted by lists5040 on 08 Dec, 2015 06:56 PM
For what it's worth - Fortunately, I have no problem downloading my Bank of America transactions into MD.
Nancy
82 Posted by david.atherton on 08 Dec, 2015 07:28 PM
No problem here withy B of A downloads into MD.
Ian, any progress on your post #72?
83 Posted by andrea on 08 Dec, 2015 07:44 PM
Yesterday I spoke with Chase Technical support (877) 242-7372 Option 3, then Option 4. Explained I have not received the instructions to confirm my identity in the Chase Secure Message Center. With me on the phone, he sent the instructions to the Secure Message Center and then waited as I verified my identity. He stated Chase is aware the instructions did NOT go out as intended, and there are issues with direct downloads to Quicken. QuickBooks supposedly was OK by Chase tech support. Did not receive a timeframe as to when all of this will be fixed. Advised to call Chase tech support if further issues with Quicken or Quickbooks arise. Hope this helps!
84 Posted by rabbit6.ca on 08 Dec, 2015 07:59 PM
Andrea: on message #77 you said that you were able to download both business and personal? So everything is working?
I sent Chase a message on their system asking for instructions (per their email). They said they never sent such an email and think it was phishing and suggested I send to abuse@chase, which I did and they later said it was legitimate. So I cut/pasted the whole message back to Chase's Secure Messaging System and still waiting for instructions. Maybe I'll call them instead (do we have to say Quicken instead of Moneydance?).
Thanks, Joe
85 Posted by andrea on 08 Dec, 2015 08:43 PM
Hi Joe,
Great questions!
1. I was able to download transactions to Moneydance on Sunday afternoon. One business checking and one personal checking. However, it took TWO attempts to get the accounts to download. I received the 2000 error the first time trying to download to Moneydance.
2. Always say Quicken to Chase Tech Support when referring to Moneydance.
I also emailed Chase Sunday afternoon requesting the instructions to verify my identity. Received an email 24 hours later from Chase asking me to call its Tech Support. Tech Support (with me on the phone) sent the identity instructions to my Secure Message Center and waited as I verified my Chase identity. It worked! I can download successfully to Moneydance.
Call Chase Tech Support (877) 242-7372 Option 3, then Option 4. Ask the Technician to send the identity verification while you BOTH are on the call and WAIT until its complete to verify if it's successful. Worked for me! Good Luck!
86 Posted by Ian L on 08 Dec, 2015 08:52 PM
We haven't quite finished our workaround yet. It sounds like Chase is also still working on this from their end. I'll keep working on this with Sean, but I also encourage folks to call Chase and try to get them to fix their system as well.
Ian
Infinite Kind Support
87 Posted by monty on 11 Dec, 2015 09:44 PM
I spent an hour today (12/11) with Chase. We did everything from Disabling MD access, reactivating, rebooting, etc. Nothing works with the 2nd access (everything is fine with the first access).
Ultimately the Internet Tech Support people said it is a "Quicken" (i.e. MD) issue. There system shows complete access allowed, with no failures. The rep even logged all activity on my account while we were talking, making sure "Quicken" was authorized (via web browser access), then watching to see what MD did. They got no failure at their end (according to her).
Thus they "claim" it is a software issue.
88 Posted by rabbit6.ca on 11 Dec, 2015 10:45 PM
I called Chase today as well asking for the instructions (see #85) and they knew about it, but said they were still working on sending out the instructions and it'd probably be a few more days before they'd get me the link/instructions. It seems to be a "well known" problem. They asked me to call back in a few days.
Since I too have the problem where one Chase account works fine, but the other doesn't, I tried to disable and delete the Chase account that works (since there's only a couple of credit cards on that account) and see if I could get the second Chase account to work since I have more accounts on that login (check, savings and credit cards). But it's not a simple thing to delete the Chase account as there's links/transactions to my other account that I don't want to lose/re-enter. So I'm just stuck for now I guess.
Joe
89 Posted by lists5040 on 12 Dec, 2015 08:33 PM
I too called Chase and told them that some people have had the issue resolved by tech support making sure that they got the email to go to secure message to get the verification code. The tech support guy knew about the problem, but couldn't solve it. (He put me through a series of steps and was surprised that what he had me do didn't work, as he was told that it would solve the problem.) He said that it was as known issue, and that they were not not to bother even giving out case numbers, as there were so many of them. All he could say was that they were working on it and it would be solved. but he didn't know when.
90 Posted by -Kevin N. on 12 Dec, 2015 10:56 PM
Hi Ian,
You wanted me to let you know if Pocketsense started working again...
http://help.infinitekind.com/discussions/online-banking/1474-new-pr...
I did get it working by creating two instances of it. A 'His' and a 'Hers' if you will.
By doing so Pocketsense has essentially created two separate ClientUID's.
I have to run each instance separately but it does collectively connect to both accounts now.
HTH -Kevin N.