Maddy on 13 Nov, 2019 11:24 AM
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.
Can you let me know which operating system you're running on your computer/s?
If you haven't already, you should try to recreate the connection with your bank. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:
Select your bank account in Moneydance
Select Online --> Setup Online Banking
Click the "Disable" button. If you don't see this button, just close the window.
Repeat the previous steps for any additional accounts at the same institution.
Select Online --> Setup Online Banking (again)
Click the "New Connection" button and select your bank and hit OK
Continue with the setup process, entering your username/password
Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.
Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.