Norman Kaphan's Avatar

Norman Kaphan

15 Nov, 2019 11:10 AM

Does your system link with Coutts?

  1. 1 Posted by Norman Kaphan on 15 Nov, 2019 11:11 AM

    Norman Kaphan's Avatar

    Does Direct Connect operate with Coutts?

  2. Support Staff 2 Posted by Maddy on 18 Nov, 2019 12:40 PM

    Maddy's Avatar

    Hi Norman,
    Thank you for contacting Moneydance support.

    Currently, Moneydance only supports automatic downloads using Direct Connect. Unfortunately, there aren't any UK or European banks that support this connection method, at the moment.

    By only using Direct Connect, we can guarantee that your username, password and financial data only ever exists with your bank or on your own personal computer, and at no point are your details stored on another server.

    You can read more about why we only support this connection type in our blog and also in this article.

    Some banks in the UK have recently begun using a service called 'Open Banking', and we are actively looking into adding connectivity to Moneydance. Unfortunately it is not reachable by Moneydance right now because it require a third party service to connect to the bank. We're going to wait until Open Banking allows connections directly from the software running on our customer's devices.

    We fiercely believe that your financial information should be secure and only accessible to yourself, your financial institution, and anyone with whom you explicitly choose to share it.

    Without Direct Connect, you are still able to easily import your data into the program. For now, the best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.
    We'd recommend you use the OFX or QFX file format if either of these are available. If not, use the QIF file format. You can find the steps for manually importing your data in this article.

    Moneydance 2019 includes en embedded browser (currently a beta feature) that makes downloading from your banks website much easier. We're also working on another feature (coming soon) that will remember how you download from your banks site and help to automate the manual import process.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  3. System closed this discussion on 17 Feb, 2020 12:50 PM.

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