Sears Card

Scott M.'s Avatar

Scott M.

21 Nov, 2019 08:41 AM

I have a Sears Mastercard. Direct Connect was working fine with it. Since they have re-branded to ShopYourWay Mastercard, it no longer works. I get the 2000 error. So I removed it and tried to re set it up, using Sears Card and Citi Cards. I can't even log in now without getting the 2000 error, login not recognized, make sure you have the correct financial institition. To top that off, they no longer offer QFX or QIF downloads, just pdf, csv, or tab delimited. I have sent support an email to find out why, and if Direct connect is still available. I'll share my answer when I get it. This was the last of my CC that still worked with direct connect. Website login changed also. They told me to use https://syw.accountonline.com but it redirects to https://citiretailservices.citibankonline.com.
Possibly the Sears Card config needs some fine tuning or I should be trying the Citi Cards setup instead?

  1. Support Staff 1 Posted by Maddy on 21 Nov, 2019 10:35 AM

    Maddy's Avatar

    Hi Scott,

    We are sorry to hear about the problem you have encountered.

    A few days ago we made a change to the connection information Moneydance uses to talk to Citi cards OFX servers. Moneydance should automatically update any Citi connections with this information.
    Anyway, the approval process should now be working for everyone. If you get the "2000" error when connecting, please follow the link from the error message. You'll need to login and approve the connection and from then on Moneydance connections will work.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by Scott M. on 21 Nov, 2019 02:15 PM

    Scott M.'s Avatar

    OK, they responded and want me to call them and be logged in. I'll do that later today.
    It wasn't giving me any link in the error. What would be the better choice at this point, using "Sears Card" or "Citi Cards"?

  3. 3 Posted by Scott M. on 21 Nov, 2019 02:29 PM

    Scott M.'s Avatar

    Update: I have to use Sears Card. When I try to follow the link from the Citi error, it doesn't accept my login. It's not a Citi Card, it's a Sears/ShopYourWay card managed by Citi. This is the error Sears card gives me. There is no option on the website to allow an app. Hopefully this phone call will help. Thanks! I'll update soon.

  4. 4 Posted by Scott M. on 27 Nov, 2019 08:43 PM

    Scott M.'s Avatar

    Sorry for the delay. I had put a new SSD in my Mini and had to reinstall everything.
    I called today. Absolutely useless :)
    Couldn't really understand me, and I could hardly understand him.

    Told him I was using financial software, and I wanted to know where the QIF or QFX download options were. And do you still offer the direct connect option?

    His reply: "So you want to change your address"? ???????
    Finally got to the point where he said "He cannot help with software".

    So I sent them a little thanks for nothing email.

    No big deal as we don't use that card much anymore now that our Sears shut down.

  5. Support Staff 5 Posted by Jenny on 28 Nov, 2019 01:40 PM

    Jenny's Avatar

    Hi Scott,

    Sorry to hear this still isn't working.

    Can you let me know which version and build of Moneydance you're using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac) where the version and build number will be displayed.

    Can you confirm if you see the same error or a different error when you try to connect with the 'Citi' listing, rather than the 'Sears' listing?

    Moneydance only supports automatic downloads using Direct Connect.
    Moneydance uses exactly the same OFX server connection protocol for Direct Connect as Quicken, but frequently bank representatives do not know this and mistakenly believe that you can not connect in Moneydance. You'll be advised -
    "We don't support Moneydance, only Quicken".

    For this reason, we advise you refrain from mentioning Moneydance, as this should get you the information you need.
    Calling your bank and stating precisely the following should get you started -

    "Please enable Direct Connect on my account so that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect to this service."

    The bank should be able to advise if this is possible, and if so, what you need to do to get the connection setup and working.
    If you should be using the 'Sears' listing, the bank should advise which login credentials you should be using to establish a connection without the errors.

    --
    Jenny, Infinite Kind Support

  6. 6 Posted by Scott M. on 28 Nov, 2019 02:51 PM

    Scott M.'s Avatar

    Thanks Jenny.
    When I try CitiCards I get the message to go to website and click to allow the device, and then I can't log in there.

    He wouldn't have helped me if I said Quicken, honestly. I used the "Website problems" option when I called. I don't think he was part of that dept.
    But I did send another reply, explaining what you said, basically.
    "Not everyone wants to use Quicken. There are many options besides that and most work with Direct Connect. Most Citi cards work that way also...blah blah blah" They replied "We are forwarding your message to the proper department, wait up to 48 hrs for a reply"
    I'll try calling again after the holidays.
    Happy Thanksgiving.

  7. 7 Posted by Scott M. on 10 Feb, 2020 08:36 AM

    Scott M.'s Avatar

    Sorry for the late reply, but I just gave up on using this card, so I didn't worry myself with it. Still no QIF/QFX option on the website.
    It was nice to use when there was a Sears in town, but it's been shut down and torn down.
    But I won't close the thread yet. Going to rain all week, I might have to waste some time :)

  8. Support Staff 8 Posted by Ethan on 12 Feb, 2020 12:52 AM

    Ethan's Avatar

    I'm sorry to hear their customer support hasn't been helpful. That's unfortunately something we hear a lot from customers of some of these large institutions. It's especially strange that they appear to have removed QFX and QIF downloads from the websites. Those are pretty basic, and if they do actually support Quicken (which is unclear at this point), it should be no extra effort on their part to generate these files.

    I notice in your initial post you mentioned they offer CSV and tab delimited files. Moneydance can import these, but they should only be used if there is no other option, because it's usually difficult to get them to import correctly. There's no standard format for them, and you will have to specify which columns contain which information. Many times banks don't really format these files well for use in software, and I don't have high hopes based on what you've written already, but it may be worth a shot if you have a few rainy days. Detailed instructions can be found at: https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/i...

    Ethan
    Infinite Kind Support

  9. System closed this discussion on 13 May, 2020 01:00 AM.

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