Cannot download transactions

drop's Avatar


16 Nov, 2015 07:29 PM

Lately I cannot connect to my accounts at Chase Bank. I get an error: A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: HTTP Error:400 Bad

Never had this before, everything looks fine, re-checked password, etc. I can log into Chase's web site no problem. No messages on Chase site to indicate a Chase problem. Can this be corrected?

  1. 1 Posted by Scott Meehan on 16 Nov, 2015 08:18 PM

    Scott Meehan's Avatar

    Hi Drop,

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Scott Meehan
    Infinite Kind Support

  2. 2 Posted by drop on 16 Nov, 2015 09:54 PM

    drop's Avatar

    It worked sir thank you and have a good day!
    Russell Drop
    [email blocked]

  3. 3 Posted by Scott Meehan on 17 Nov, 2015 06:18 PM

    Scott Meehan's Avatar

    Hi Russell,

    I'm glad to hear that that worked and we're happy to help! Please let us know if we can be of further assistance!

    Scott Meehan
    Infinite Kind Support

  4. Scott Meehan closed this discussion on 17 Nov, 2015 06:18 PM.

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