tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14830-passwordInfinite Kind: Discussion 2020-02-26T11:30:22Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/478746512019-11-27T09:23:37Z2019-11-27T09:23:37ZPassword<div><p>Hi Olle,<br>
Thank you for contacting Moneydance support.</p>
<p>In order to reset your password for online banking, navigate to <strong>Online-->Forget Online Passwords</strong> and also, <strong>File-->Passwords-->(unselect) Store Online Passwords in File</strong>.</p>
<p>If you would like Moneydance to remember your passwords for automatic downloads again, you can select the “Store Online Passwords in File” option.<br>
After enabling this, you'll need to enter your login credentials once more, before they're stored.</p>
<p>As outlined in <a href="https://infinitekind.tenderapp.com/kb/customizing-and-preferences/passwords">this article</a> in the Knowledge base.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478746512019-11-27T09:42:01Z2019-11-27T09:42:02ZPassword<div><p>I tried that but I still get the following error message</p>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>Bank Name: US Bank (U.S. Bank - PFM Direct Connect)</p>
<p>The error code reported by the server was: 15502</p>
<p>USERPASS lockout</p>
<h2><a name="what-do-i-do-" class="anchor" href="#what-do-i-do-"></a>What do I do?</h2>
<p>The Linden Group, Inc.<br>
4208 Ottawa Avenue South<br>
St. Louis Park, Minnesota 55416<br>
Telephone: 952/920-8861<br>
Fax: 952/400-3397<br>
E-mail: <a href="mailto:info@lbdcorp.com">info@lbdcorp.com</a><br>
Internet: <a href="http://www.usaexport.se">http://www.usaexport.se</a></p></div>Olle Lindqvisttag:infinitekind.tenderapp.com,2009-01-14:Comment/478746512019-11-27T10:34:37Z2019-11-27T10:34:37ZPassword<div><p>Thank you for clarifying that Olle.</p>
<p>Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?</p>
<p>To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called '<em>remove_one_service_2017.py</em>' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Window --> Python Scripting (Choose 'MoneyBot' if you're using the 2019 version).<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select 'Run' to execute the file.<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478746512019-11-27T10:55:20Z2019-11-27T10:55:20ZPassword<div><p>Hi Olle,</p>
<p>Please disregard my previous message.</p>
<p>Since the message you're seeing means that the login details have been entered incorrectly too many times, and the account has been 'locked' for downloading.</p>
<p>We would advise contacting your bank, who should be able to re-enable your Direct Connect services and let you know which <strong>login details</strong> to use. It's important to note that most banks provide different login details than those you would normally use for ATM or online banking.</p>
<p>Please let me know if the problems persist after confirming with the bank that Direct Connect is still active for your account, and the login details are correct.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/478746512019-11-27T11:23:40Z2019-11-27T11:23:41ZPassword<div><h2><a name="ok-i-will-take-care-of-this-when-i-get-back-from-my-travels-" class="anchor" href="#ok-i-will-take-care-of-this-when-i-get-back-from-my-travels-"></a>OK, I will take care of this when I get back from my travels</h2>
<p>The Linden Group, Inc.<br>
4208 Ottawa Avenue South<br>
St. Louis Park, Minnesota 55416<br>
Telephone: 952/920-8861<br>
Fax: 952/400-3397<br>
E-mail: <a href="mailto:info@lbdcorp.com">info@lbdcorp.com</a><br>
Internet: <a href="http://www.usaexport.se">http://www.usaexport.se</a></p></div>Olle Lindqvist