tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/14866-account-number-not-updatingInfinite Kind: Discussion 2019-12-23T11:39:42Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/478986072019-12-05T10:39:28Z2019-12-05T10:39:28ZAccount Number not updating<div><p>Hi Steve,</p>
<p>In the online banking setup wizard, Moneydance connects to the bank with the customer's login information and retrieves the numbers of available accounts from the bank's server. Those are the numbers displayed in the popup. That step of the wizard is asking which online account (specified by the bank) to connect to the current account in Moneydance. So the bank is providing that account number to differentiate that account from the rest of the customer's accounts at the same bank. Moneydance has no control over it, and must use the same account number when downloading transactions from the bank in order for the bank to know the account for which you're downloading transactions. Basically... the bank provides the account number in a way that it likes, and we shouldn't (and don't) change it.</p>
<p>Hopefully this information is useful. If you have any questions please let us know.</p>
<p>--<br>
andrew, Infinite Kind Support</p></div>Andrewtag:infinitekind.tenderapp.com,2009-01-14:Comment/478986072019-12-05T13:01:27Z2019-12-05T13:01:27ZAccount Number not updating<div><p>I am not supports staff, just a user.<br>
Hi Steve</p>
<p>Just to add, most bank already or are starting to, not include your full account number. This is to increase security. Most only supply the last four digits the rest is encrypted. Maybe what you are seeing.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/478986072019-12-05T17:18:38Z2019-12-05T17:18:41ZAccount Number not updating<div><p>OK. Thanks. That makes sense. Is there anything else I should check for as the reason it is no longer downloading transactions? I haven't gotten a new transaction since the end of August.</p>
<p>I am able to go through the wizard successfully and the logging in step does pull up the encrypted account number.</p></div>Stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/478986072019-12-05T17:30:09Z2019-12-05T17:30:10ZAccount Number not updating<div><p>I called my cc company and it turns out that they stopped access for ALL programs except for Intuit products like Quicken.</p>
<p>Intuit must have strong armed them into that deal...smh</p>
<p>Thanks for all the help though.</p></div>Steve