error code 2005

Doug's Avatar

Doug

16 Nov, 2015 10:05 PM

I have two accounts with FirstBank of Colorado downloading properly, but a third gives a 2005 error. What does it mean and how do I fix this.

  1. 1 Posted by David Hanley on 16 Nov, 2015 10:40 PM

    David Hanley's Avatar

    Hi Brian,

    Can you try re-creating just that non functional connection with FirstBank of CO and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Douglas M Borwi... on 16 Nov, 2015 11:26 PM

    Douglas M Borwick's Avatar

    I already did this after reading it in the knowledge base. It did not work.

    PLEASE

    My name is Doug. You have the name of the last person to whom you sent this stock answer.

    Lets start with the error I am getting, by telling me what it is.

    WHAT IS ERROR 2005

    Thanks,

    Doug

  3. Support Staff 3 Posted by Ian L on 17 Nov, 2015 03:52 PM

    Ian L's Avatar

    Hi Doug,

    That error generally means that the account in question isn't activated for direct connections. What this means in practice varies form institution to institution. Since two of your accounts are already working, it's a bit odd that the third one isn't. Did you have to activate your accounts with your bank, or were you able to start downloading without contacting them? Also, is there anything special about this third account? For example, does it use a different login, or is it a different type of account, or anything like that?

    Ian
    Infinite Kind Support

  4. System closed this discussion on 19 Mar, 2016 05:02 AM.

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