Duncan Machray's Avatar

Duncan Machray

21 Dec, 2019 06:37 PM

I have been trying to add Vanguard in the uk ( but this doesn't appear to work, returning the message "The given customer ID or PIN is not valid. For more information, contact your financial institution. Additional information from the server: Login failed due to invalid credentials" but I am using the correct credentials. Does this work in the uk? If so how do I set it up?

  1. 1 Posted by sth on 22 Dec, 2019 06:17 PM

    sth's Avatar

    You can get a bit more information, at least to verify the account name by opening Help->Console window. Clearing the window and then attempting to connect to Vanguard while the window is open. This will print additional information.

    Is this an issue with two factor identification and does the computer you are using have that already accepted so it is a recognized machine?

    What version of MD and what OS are you using?

  2. System closed this discussion on 22 Mar, 2020 06:20 PM.

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