tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/1493-connecting-to-us-bankInfinite Kind: Discussion 2015-11-17T10:30:56Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/384775502015-11-16T22:17:02Z2015-11-16T22:17:03ZConnecting to US Bank<div><p>New User. I can't download transactions from US Bank.</p></div>Rhonda Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/384775502015-11-16T22:25:37Z2015-11-16T22:25:39ZConnecting to US Bank<div><p>I am wondering if this is due to the challenge questions I
typically get when I log on to the US Bank web page such as "What
year did you graduate" or "Mothers maiden name" ...<br>
-------- error message ----</p>
<p>The given customer ID or PIN is not valid. For more information
contact your financial institution.</p>
<p>Additional information from the server:<br>
Signon (for example, user ID or password) invalid</p></div>Rhonda Wilsontag:infinitekind.tenderapp.com,2009-01-14:Comment/384775502015-11-17T10:30:36Z2015-11-17T10:30:56ZConnecting to US Bank<div><p>Hi Rhonda,</p>
<p>You can view a list of our supported financial institutions here
- <a href="http://infinitekind.com/fi">http://infinitekind.com/fi</a></p>
<p>If your bank is not listed then unfortunately your financial
institution does not support direct OFX connections, which
Moneydance (and other financial software) requires in order to talk
directly to a bank.</p>
<p>However, you can still download your transaction files. The best
way to get your files into Moneydance is to use a web browser to
download them from your bank's web site. You can download into QFX,
OFX or OFC files (aka Quicken or MS Money files), any of which will
import cleanly into Moneydance.</p>
<p>If you are a new user, I would recommend checking out the
<a href="http://help.infinitekind.com/kb/user-guides/moneydance-2015-user-guide">
User Guide,</a> which contains lots of useful information about
getting started.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny