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Refund requested

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Frank Vaio

18 Nov, 2015 01:19 PM

I have tried Moneydance and simply do not like the way it works, the accounts are downloaded with the wrong balances. I have to enter a password for each account even that they are at the same bank. The investment account is completely wrong.
Please issue a refund to my credit card ending in 2004.

Thank you,

Frank Vaio

1. 1 Posted by David Hanley on 18 Nov, 2015 01:44 PM

   

   Hi Frank,

   I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service.

   Please note that if you purchased Moneydance from a third-party site, such as the Mac App Store/iTunes, you will have to go through their site to process your refund request.

   Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

   David Hanley
   Infinite Kind Support

   • Edit

2. 2 Posted by frank vaio on 18 Nov, 2015 05:42 PM

   

   I did purchase it directly from your company, and I would like to get a refund.

   Thank you

   FV

   On Nov 18, 2015 8:44 AM, David Hanley <[email blocked]> wrote:
   

   // Please reply above this line ================================================== From: David Hanley (Support staff) Hi Frank, I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service. Please note that if you purchased Moneydance from a third-party site, such as the Mac App Store/iTunes, you will have to go through their site to process your refund request. Please let me know if I can be of further assistance, and thank you for your interest in Moneydance. David Hanley Infinite Kind Support On Wed, Nov 18 at 01:19 PM, Frank Vaio wrote: I have tried Moneydance and simply do not like the way it works, the accounts are downloaded with the wrong balances. I have to enter a password for each account even that they are at the same bank. The investment account is completely wrong. Please issue a refund to my credit card ending in 2004. Thank you, Frank Vaio

   Having trouble reading this? View this discussion online: Refund requested. Reply with #ignore to stop receiving notifications for this discussion.

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3. 3 Posted by David Hanley on 18 Nov, 2015 06:36 PM

   

   Hi Frank,

   I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

   Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

   David Hanley
   Infinite Kind Support

   • Edit

4. David Hanley closed this discussion on 18 Nov, 2015 06:36 PM.

5. frank vaio re-opened this discussion on 18 Nov, 2015 07:30 PM

6. 4 Posted by frank vaio on 18 Nov, 2015 07:30 PM

   

   Thank you so much,
   
   

   FV

   On Nov 18, 2015 1:36 PM, David Hanley <[email blocked]> wrote:
   

   // Please reply above this line ================================================== From: David Hanley (Support staff) Hi Frank, I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end. Please let me know if I can be of further assistance, and thank you for your interest in Moneydance. David Hanley Infinite Kind Support On Wed, Nov 18 at 05:42 PM, frank vaio wrote: I did purchase it directly from your company, and I would like to get a refund. Thank you FV On Nov 18, 2015 8:44 AM, David Hanley <[email blocked]> wrote: // Please reply above this line ================================================== From: David Hanley (Support staff) Hi Frank, I'd be happy to offer you a refund if you purchased Moneydance directly from our website, but I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it. However if there is something specific that I might be able to assist you with, I am at your service. Please note that if you purchased Moneydance from a third-party site, such as the Mac App Store/iTunes, you will have to go through their site to process your refund request. Please let me know if I can be of further assistance, and thank you for your interest in Moneydance. David Hanley Infinite Kind Support On Wed, Nov 18 at 01:19 PM, Frank Vaio wrote: I have tried Moneydance and simply do not like the way it works, the accounts are downloaded with the wrong balances. I have to enter a password for each account even that they are at the same bank. The investment account is completely wrong. Please issue a refund to my credit card ending in 2004. Thank you, Frank Vaio Having trouble reading this? View this discussion online: Refund requested. Reply with #ignore to stop receiving notifications for this discussion.

   Having trouble reading this? View this discussion online: Refund requested. Reply with #ignore to stop receiving notifications for this discussion.

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7. David Hanley closed this discussion on 18 Nov, 2015 08:59 PM.