Observe online payment date restrictions

Joseph C Thomas's Avatar

Joseph C Thomas

01 Feb, 2020 11:44 PM

On File > Preferences > Network, what does "Observe online payment date restrictions" mean and how does it work?

It seems this option was checked by default, yet I was able to send an online bill payment that was dated for the current date (today). I expected the online bill pay to say that it could not pay on that date.

  1. 1 Posted by Andrew on 03 Feb, 2020 10:29 AM

    Andrew's Avatar

    Hi Joseph,

    Under normal circumstances your payment date has to be at least 7 days in the future. Checking the option "Observe Online Payment Date Restrictions" option in preferences, allows you to submit a transaction with a date less than 7 days into the future.

    The status "will process" or "processed" would indicate that the transaction is on the bank's server.

    Please let us know if the information was useful.

    --
    Andrew, Infinite Kind Support

  2. 2 Posted by Joseph C Thomas on 03 Feb, 2020 12:48 PM

    Joseph C Thomas's Avatar

    Hi Andrew,

    I am confused! The wording seems opposite. Checking the box turns on "observe date restrictions " but allows a transaction that violates the seven day rule. What am I missing?

    Thanks, Joe

    Sent from my Galaxy Tablet

    ________________________________

  3. 3 Posted by Joseph C Thomas on 03 Feb, 2020 12:58 PM

    Joseph C Thomas's Avatar

    Hi Andrew,

    I am confused! The wording seems opposite. Checking the box turns on "observe date restrictions " but allows a transaction that violates the seven day rule. What am I missing?

    Sent from my Galaxy Tablet

    ________________________________

  4. 4 Posted by Andrew on 03 Feb, 2020 01:20 PM

    Andrew's Avatar

    Hi Joe,

    If it's easier, you can send me a screenshot of what you're seeing.
    You can read instructions for taking a screenshot here - https://www.take-a-screenshot.org/

    Thank you.

    --
    Andrew, Infinite Kind Support

  5. 5 Posted by Joseph C Thomas on 03 Feb, 2020 09:37 PM

    Joseph C Thomas's Avatar

    No screen shot needed.

    The rule for the date restriction is: an online transaction cannot be submitted with with less then 7 days lead time.

    The way I see it, the option should read "Do NOT Observe Online Payment Date Restrictions". The way you explained it, when you check the box, the program does NOT enforce the seven day restriction.

    What am I missing?

  6. 6 Posted by dwg on 03 Feb, 2020 09:58 PM

    dwg's Avatar

    I'm a fellow user.

    Some time ago the following description of this feature was given.

    Observe Online Payment Date Restrictions If checked, Moneydance will re-set the date given to initiate a new payment forward by the number of days your bank needs for processing.

  7. 7 Posted by Joseph C Thomas on 03 Feb, 2020 10:39 PM

    Joseph C Thomas's Avatar

    Thanks, dwg! Your comment seems opposite to what Andrew is saying.

    Some clarity here greatly appreciated, Andrew!

  8. 8 Posted by Andrew on 04 Feb, 2020 11:07 AM

    Andrew's Avatar

    Hi Joseph,

    Sorry for misunderstanding.

    Please refer to the following explanation: If the option is checked, Moneydance will re-set the date given to initiate a new payment forward by the number of days your bank needs for processing. If you initiate a payment for a date earlier than your bank says it can be processed, Moneydance will send you an error message.

    Do not hesitate to contact us again, if you need further assistance.

    --
    Andrew, Infinite Kind Support

  9. 9 Posted by avp2 on 21 Feb, 2020 09:04 PM

    avp2's Avatar

    Direct Connect payment date caution: Though not directly to do with the restrictions checkbox, I have noticed recently that (valid, more than required lead time) payment due dates made from my checking account can change (sometimes substantially) from what I have entered - on a later visit/view of the on-line payment window, it will show a "will process date" as close as possible (given bank required lead times) to the actual due date vs what I entered (also including lead times). SO, keep an eye on "will process" dates, especially any payments you want paid earlier than the due date.

    So far, my changed dates can be corrected by by editing the payment one, or more, times - 3 is the most it has ever taken. The bank's tech people say the "will process" date is controlled by their OFX/payment processor. They are supposed to be looking into fixing it - so far, with no results.

    For a similar reason (control by 3rd party payment processor), I have seen that editing of a payee often does not stick, unless you delete the payee and reenter with the corrections.

  10. System closed this discussion on 22 May, 2020 09:10 PM.

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