no longer able to download transactions from State Employees Credit Union - NC

R M Fore's Avatar

R M Fore

19 Feb, 2020 02:23 PM

Hello

A few days ago, I lost the ability to download transactions from my bank (State Employees Credit Union of North Carolina). I made inquiry with their tech support staff; my question and their reply is below.

I'm hoping you can get this issue resolved. Thanks for your time!

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MY MESSAGE TO THEM
Sent: 2/18/2020 7:35:54 PM
To: State Employees' Credit Union
Subject: Technical Support
Hello.
For the last several days, I have been unable to download transactions into Moneydance software. The error message reads:
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error description: javax.net.ssl.SSLProtocolException: Connection reset

Actually, the error affects downloads for all accounts. Can you suggest what might be wrong?
Thanks for any advice you can offer!

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THEIR REPLY
Date: 2/19/2020
Subject: Technical Support
From: Ashley Emory

Dear Member,

Thank you for the message. The only third party application that SECU does maintenance for is Quicken. All other connectivity issues with other third party applications should be resolved by the application's support staff. If the support staff is unable to assist with the connection issues, it's likely that these applications will be unable to connect at all to our website. Please let us know if you have any further questions or concerns. Thank you for supporting your Credit Union.

  1. 1 Posted by Dana on 19 Feb, 2020 02:46 PM

    Dana's Avatar
  2. Support Staff 2 Posted by Maddy on 19 Feb, 2020 02:50 PM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    There's an existing ticket in our ticketing system and the developers are currently looking into it.

    As a temporary workaround, without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
    The steps for manually importing your data are outlined in this article from the knowledge base.

    Moneydance 2019 includes en embedded browser (currently a beta feature) that makes downloading from the banks website much easier. We're also working on another feature (coming soon) that will remember how you download from the banks site and help to automate the manual import process.

    Thank you for your patience and sorry for the inconvenience

    --
    Maddy, Infinite Kind Support

  3. Support Staff 3 Posted by Ethan on 22 Feb, 2020 11:24 PM

    Ethan's Avatar

    Hello,

    On the main public thread about NCSECU (https://infinitekind.tenderapp.com/discussions/online-banking/15273...), other customers are reporting that they've managed to convince the credit union to turn direct connections back on. Many are reporting their connections are working again. Can you give it a try and let us know if it's working for you again? If not, you may need to disable and reenable your banking connection with them in Moneydance. If that still doesn't work, please let us know the full error message you are receiving.

    Ethan
    Infinite Kind Support

  4. 4 Posted by R. Mitchell For... on 22 Feb, 2020 11:30 PM

    R. Mitchell Fore's Avatar

    Hi Ethan

    It’s working again! Thanks for letting me know, and thanks for all the other NCSECU customers who pushed for this capability to be re-enabled!

    Regards,

    Mitch Fore

  5. Support Staff 5 Posted by Ethan on 23 Feb, 2020 11:52 PM

    Ethan's Avatar

    Hi Mitch,

    That's great to hear! Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  6. Ethan closed this discussion on 23 Feb, 2020 11:52 PM.

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