Account downloads I've had for years stopped working

Scott Engle's Avatar

Scott Engle

23 Feb, 2020 02:02 PM

My wife and me have accounts with State Employees Credit Union - NC which stopped downloading information two weeks ago. I have tried in vain to reestablish connection but am not getting anywhere. This is the message I get in trying to reset

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: State Employees Credit Union - NC

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: Connection reset


  1. 1 Posted by derekkent23 on 23 Feb, 2020 02:47 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi Scott

    There is a existing discussion on this subject, the last few posts of which suggest the State Employees Credit Union has reinstated Direct Connect under customer pressure so that Moneydance can again download, see

    Hope this helps.

  2. Maddy closed this discussion on 25 Feb, 2020 09:46 AM.

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