AMEX - again

Dennis Saloky's Avatar

Dennis Saloky

25 Feb, 2020 12:23 PM

AMEX accounts failed to connect this week.

Remind me how to remedy this.

Thanks and keep up the terrific work!

  1. 1 Posted by Al Chin on 25 Feb, 2020 01:40 PM

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    I am seeing this error also. The same error occurs when I disable online banking for American Express and then try to "set up online banking". After selecting Financial Institution, American Express:
    Error Description: HTTP Error:403 Forbidden

  2. 2 Posted by TonyRI on 25 Feb, 2020 01:49 PM

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    Hi guys,

    Amex has changed things on their end. IK is aware and trying to resolve. First instances reported a couple of days ago:


    Tony (NOT from IK Support)

  3. 3 Posted by TonyRI on 25 Feb, 2020 01:54 PM

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  4. 4 Posted by jsclarke99 on 25 Feb, 2020 02:48 PM

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    I've tried disabling AMEX and re-creating the online account. It always comes up with an account number consisting of letters and numbers. When I just tried to download transactions- it launched a web browser within moneydance - pointing to amex- that I can't login from. Going to AMEX website and downloading a quicken file imports fine.

  5. 5 Posted by Jason on 25 Feb, 2020 03:04 PM

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    I found this on AmEx's website this morning.

    Instructions for Intuit Customers
    We recently made system updates to our connection to Intuit's Quickbooks and Quicken software. To resume .QFX and .QBO downloads, please complete a Quickbooks and/or Quicken account deactivation and reactivation process.

    Please review the following instructions to complete the process, or contact Intuit Customer Support at or for help.

    You can also use Quicken Direct Connect.

    If you're a Small Business Card Member and have Quickbooks Online, you can enroll in Connect to Quickbooks. Your Business Card transactions will then be automatically synced with Quickbooks daily.

    The following instructions also contain information about how to correct any duplicate transactional data when you set up a new account.

  6. 6 Posted by fb on 25 Feb, 2020 04:16 PM

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    Same issue here. Awaiting resolution from IK

  7. 7 Posted by TonyRI on 25 Feb, 2020 06:00 PM

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    Amex is working again. I never made any changes. Just tried to connect now and everything worked as usual.

  8. 8 Posted by Al Chin on 25 Feb, 2020 06:11 PM

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    Amex appears to be working again for me. I was able to re-enter my logon information and have it succeed to the download step. I repeated the download several times and got an error once, but it was not the previous HTTP 403 error, it was something about SSL. I did not get the error again on subsequent download attempts.

  9. 9 Posted by Dana on 25 Feb, 2020 06:17 PM

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    For me as well. I also made no changes - it simply worked when I tried this time.

  10. 10 Posted by Bryan on 25 Feb, 2020 07:34 PM

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    Regrettably I am finding one of teh two Amex Cards is sending incorrect data in teh download - hopefully this will resolve itself soon

  11. 11 Posted by Bryan on 26 Feb, 2020 12:48 PM

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    My fault - Had forgotten the need to scan down and select the correct card for each account. All now working correctly

  12. 12 Posted by the_ronz_08753 on 01 Mar, 2020 04:32 PM

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    This comment was split into a new private discussion: TD Bank Online Bank problems

    I hope that your problem is permanently fixed. I came here to post a potential TD Bank problem that I see coming, but I am seeing signs here that I may already be too late. I was going to call it the TD Corona Syndrome.
    The last time I had TD Bank Online Bank problems with Moneydance, the problem was fixed temporarily several times, and became permanent for about 1-1/2 years.
    In my effort to help, I posted a message here about my problem logging into TD's website which occurred before Moneydance had a problem. I was blocking ThreatMetrix, cleverly disguised as Isn't this called dns poisoning? TD tries to trick you into thinking that you are connecting to TD server, when you are actually connecting to a ThreatMetrix server.
    I don't know if I was of any help, but if I was, then I want to post that I have again experienced TD online problems because I was blocking After typing my username and password, I had to wait for a phone call to obtain and enter a security code. This happens every time I try to login, and TD does not remember me. This is exactly the same problem I had when blocking ThreatMetrix.

    P.S. To be clear, I am not having any problem with Moneydance & TD Bank at the present time.

  13. System closed this discussion on 31 May, 2020 04:40 PM.

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