American Express
Can't set up account. The system has a card number that invalid and it wont allow me to change it
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Ethan on Mar 05, 2020 @ 08:05 PM
Can you try completely disabling and recreating your bank connection? To do so, you can follow these steps:
1) Open your bank account register by clicking on it in the left sidebar in Moneydance
2) Select Online->Setup Online Banking from the menu bar
3) Click the Disable button. If you don't see a disable button, continue to step 5.
4) Select Online->Setup Online Banking from the menu bar (again)
5) Click the New Connection button and select your bank from the list of available institutions that pops up. Hit OK. Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank in this way will force Moneydance to create a new connection, which should then allow you to connect.
6) Continue with the setup process, entering your username/password
7) Repeat steps 1-6 for any additional accounts from this bank
Please let me know if you continue to have connection problems after recreating your connection.
Ethan
Infinite Kind Support
2 Posted by irazisme on Mar 09, 2020 @ 01:14 PM
Followed your Instructions - WORKED!! Thanks very very much
Support Staff 3 Posted by Ethan on Mar 09, 2020 @ 02:13 PM
That's great to hear! Please let me know if I can be of further assistance,
Ethan
Infinite Kind Support
Ethan closed this discussion on Mar 09, 2020 @ 02:13 PM.