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irazisme's Avatar

irazisme

05 Mar, 2020 08:02 PM

I have multiple Accounts at my Bank. The system has been duplicating deposits made to my checking account in a savings account...

  1. Support Staff 1 Posted by Ethan on 05 Mar, 2020 08:06 PM

    Ethan's Avatar

    From what you describe, it sounds like you may not be going through the confirmation process after you download or import your data. Downloaded transactions should have a blue dot next to them in the description field. Clicking on a transaction with a blue dot should open a right sidebar with confirmation options. If the transaction is similar to one you have already manually entered, or have downloaded and confirmed from another account, one of the options should be to merge those transactions. More details on the confirmation process with screenshots can be found at http://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/co...

    Ethan
    Infinite Kind Support

  2. System closed this discussion on 04 Jun, 2020 08:10 PM.

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